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Ebay not backing sellers for unwarrented negative feedback

We had a buyer who complained that they paid too much for shipping. We have a per item shipping that is clearly shown at checkout. The items were shipped and delivered promptly. We contacted Ebay and escallated after the first refusal to management. We were told that this did not break Ebay rules. We provided great customer service and sent great quality product. This is competely unfair. When will Ebay start helping its sellers?

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Re: Ebay not backing sellers for unwarrented negative feedback

My suggestion when you receive a negative feedback this is the comment you should leave.

I refunded the guy every dime of his money and did not even make him send it back.

E-bay lies the buyer lies so you should lie.

Message 16 of 16
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