Buyer wants to return item because it can't be accepted to Mexico?

[mr.dozzle]

I'm not sure what to do here. Anybody have any experiences like this? I haven't responded at all yet to the request.

The sweatshirt was delivered on October 1st, and they're just now wanting to return because it's "dirty." They included a picture of one of the cuffs flipped inside out, apparently showing it's dirty. I know it wasn't dirty, I wore it once inside.

Any suggestions?

Thank you everybody.

(Sorry if the pictures are blurry, I don't know how to avoid that)

 

 

 

[mr.dozzle]

So you're telling me every other ebayer launders used clothing before listing it on eBay? We both know that's not true. If the clothing smells or is soiled then yes I'll wash it. But anybody that sells on eBay full-time (and I don't sell full-time) knows they would be doing 10 loads of laundry a day if they washed every piece of clothing they would be listing. Also I don't know about you, but whenever I order clothes from any online source, I always wash them before wearing them. Thank you for your unsolicited advice, though.

As for the Michael Kors sweatshirt I posted, no I didn't state that I washed it. Because I don't do that with any of my listings, never had a complaint before. 

You say you looked at the listing of the sweatshirt and I'm not so sure you looked at the correct listing? I don't know what "ring" around the collar you're talking about. And wrinkles in the arms? Also the cuffs are not dirty. I posted close-up photos of both of the cuffs. The hoodie is not dirty at all, you might want to look again.

And the photo that the buyer included in the return request was one of the cuffs flipped inside out. If the sweatshirt was dirty, why did they wait longer than two weeks to complain and request a return? That's silly. I know they're just trying to get a refund and keep the sweatshirt. I was more curious about the message they included about the sweatshirt not being allowed to be sent to Mexico. 

[soh.maryl]

No one is stating that every article of clothing sold on eBay has been laundered before being listed. 

How could anyone state that with certainty? 

Alberta showed you the eBay ruling about used clothing.  The ruling states that it should be laundered and the listing should include the information that it had been laundered.  

[mr.dozzle]

I know she did, thank you. Not everyone discloses that in their listings, and not everyone launders their clothing before listing it. 

Thank you for your response.

[albertabrightalberta]

---

@mr.dozzle wrote: 

You say you looked at the listing of the sweatshirt and I'm not so sure you looked at the correct listing? I don't know what "ring" around the collar you're talking about. And wrinkles in the arms? Also the cuffs are not dirty. I posted close-up photos of both of the cuffs. The hoodie is not dirty at all, you might want to look again.

---

I don't sell a lot of clothing items but when I do, I wash them and if necessary, iron them too. I try to make them look as nice as possible, even though pre-owned.

I thought I was pretty gentle in my description of the condition of your sweatshirt and had I been the buyer of that item, I'd be totally grossed out! 

You: I don't know what "ring" around the collar you're talking about. 

Me: THIS ring around the collar: 

Dirty binding at neckline

Wrinkled sleeves and stretched out and dirty cuffs: 

wrinkled sleeves, stretched out and dirty cuffs

The thing is that had you washed it, those stretched out areas and wrinkled would have gone away and the soiling would likely have disappeared. 

I stand by my opinion that the sweatshirt wasn't worn just once. 

[albertabrightalberta]

---

@mr.dozzle wrote:

I know she did, thank you. Not everyone discloses that in their listings, and not everyone launders their clothing before listing it. 

Thank you for your response.

---

Maybe not but not everyone sells clothing with such obvious soiling either. 

[mr.dozzle]

I see the very slight 1-2 inch yellowing around the collar now, so thank you for pointing that out. Still do not see the dirty cuffs. If the buyer had an issue with either of those things, perhaps they wouldn't have purchased it? Like I said, the photo they provided was one of the cuffs flipped inside out. Not of the collar or wrinkles. And they had the sweatshirt for over two weeks so I'm sure they would have washed it themselves by the time they wanted to return it. If they were "totally grossed out" I would think it would happen when they opened the package and looked at the sweatshirt. 

Stand by your opinion all you want, but I wouldn't be dishonest in a listing.

I understand what you're saying though, it just seems like you do not see my point of view.

Thank you for your response.

[mr.dozzle]

Like I said, if it was so obvious, why did they buy it? 

[a*river*runs*through*it]

"it just seems like you do not see my point of view."

Sorry, but l don't see your point either.

The top is dirty and wrinkled. There is no denying that.

A good seller will wash every item they are going to list, then inspect it for wear or stains before listing it. They will also disclose anything that might be a turn off to a buyer.

Sadly, you did not do any of the above mentioned items. 

The buyer deserves a full  refund.

[a*river*runs*through*it]

BTW, The buyer has 30 days to file for a refund. Maybe the buyer waited 14 days because they have a full time job, kids, etc. 

I have bought clothing before and did not try them on for weeks.

But none of that matters because on Ebay a buyer has 30 days.

[albertabrightalberta]

---

@a*river*runs*through*it wrote:

BTW, The buyer has 30 days to file for a refund. Maybe the buyer waited 14 days because they have a full time job, kids, etc. 

I have bought clothing before and did not try them on for weeks.

But none of that matters because on Ebay a buyer has 30 days.

---

And if the buyer happened to miss the 30-day deadline on ebay, she/he has 180 days through Paypal. 

[mr.dozzle]

Thanks for your reply. We'll see what happens.

[albertabrightalberta]

---

@mr.dozzle wrote:

I see the very slight 1-2 inch yellowing around the collar now, so thank you for pointing that out. Still do not see the dirty cuffs. If the buyer had an issue with either of those things, perhaps they wouldn't have purchased it? Like I said, the photo they provided was one of the cuffs flipped inside out. Not of the collar or wrinkles. And they had the sweatshirt for over two weeks so I'm sure they would have washed it themselves by the time they wanted to return it. If they were "totally grossed out" I would think it would happen when they opened the package and looked at the sweatshirt. 

Stand by your opinion all you want, but I wouldn't be dishonest in a listing.

I understand what you're saying though, it just seems like you do not see my point of view.

Thank you for your response.

---

---

@mr.dozzle wrote:

Like I said, if it was so obvious, why did they buy it? 

---

Because a lot of buyers don't look carefully at the pictures and they take the seller at their word. They assume the seller is honest about the condition. 

Clearly this buyer was negligent in possibly not enlarging the pictures and looking carefully, but for you to keep arguing after it's been shown that you DID sell a dirty shirt is wrong.

Admit your error, accept the return (or issue a refund without the return) and offer the buyer profuse apologies. 

Take this experience as an inexpensive lesson and learn from it.

You came here asking for advice, received valid help and instead of thanking the total strangers who took time out of their own lives to help, you're making us the enemy. 

That's not a problem though. Since you really don't want advice, I won't be back to the discussion. 

You handle it as you please. But please do return to let us know if your refusal to accept the return results in the buyer keeping the sweatshirt and getting a refund anyway.

You have a blessed evening, ya hear?

[mr.dozzle]

I did accept their return. You must not have read my other responses to other total strangers on here stating that I accepted the return, and then thanking said strangers. And I thanked you as well.

If I get the same sweatshirt that I sent, then they'll get their refund too.

Thank you for taking the time to reply.