How long does a buyer have to make an Item Not Received Claim?

[bsbk13]

I just got a thing saying a buyer has made a claim that she has not received their item, but was surprised to see that she purchased it May 16--5 months ago.  As far as I can see, I can't search for tracking information on a package that far back.  Any ideas as to what I can do to locate a 5 month old tracking number?  I print my labels through eBay and pay for them through PayPal.    It's not a big ticket item, but it's $20 I'd rather have if I can find the delivery information.  Please let me know what you think, thank you!  Beth 🙂

[alcoforever]

Buyer only has 30 days from last estimated delivery date.   Your buyer is out of luck unless she goes the paypal or CC chargeback route.

[a*river*runs*through*it]

It's in your best interest to save all tracking that comes on the bottom half of your shipping label for 180 days.

[albertabrightalberta]

I sign up for tracking updates on USPS dot com and save all the emails. That way, if there's a problem, I have the email from the postal service with the delivery date, time and zip code.