buyer canceling buy it now

[jessicamiller98]

Buyer canceled on buy it now and said her child did it.....

Seems they have all positive feedback as a buyer but not sure its true.

Was wondering how many times can I relist something and can i relist right away as soon as i cancel this order?  Before  I relisted soemthing I believe 3 times and was told I had to wait so many days to relist again.

Also, I see n the boards some people say to report them but I dont want negative feedback. I was thinking of canceling it and moving on. Just blocking them.

[7606dennis]

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@*eponymous*wrote:

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@littleguineapiggywrote:

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@kitschy*lootwrote:

You are incorrect. A seller can be left any type of feedback the buyer decides to leave on a cancelled transaction. I am a buyer only and have left a neutral once and a negative once when the seller cancelled for unpleasant reasons. 

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No, you are incorrect.  look at the link I just posted which EXPLICITELY STATES that a buyer cannot leave anything other than a positive for a transaction THEY WISH TO CANCEL.  **bleep**.

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Blues on weekly chat have told us that buyers are allowed to both request a cancellation - and leave a neg. *shrug* that's what they tell us.

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If that be the case, why should a seller do anything but file a UID?  If the bidder pays they could leave a neg, although an unjustified one, but if they didn't they could leave no feedback at all.  Since, if what you say is true, they can request a cancellation and leave a neg if they felt like it, so what would the seller have to lose by refusing to cancel and filing a UID?

[jessicamiller98]

I decided just to block them and not leave any feedback since theer might be a change their kid did click buy. who knows.

[myboardid]

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@jessicamiller98wrote:

I decided just to block them and not leave any feedback since theer might be a change their kid did click buy. who knows.

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You need to follow through with the cancellation, so you can get your fees back. 

Also, the only feedback you can leave for the buyer would be a positive one.  You can certainly leave no feedback at all. 

Once you have enough experience here, you will find that dogs, cats, parrots, even mice (and especially people who have been drinking too much) buy things here! 

[missjen831]

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@7606denniswrote:

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@kitschy*lootwrote:

You are incorrect. A seller can be left any type of feedback the buyer decides to leave on a cancelled transaction. I am a buyer only and have left a neutral once and a negative once when the seller cancelled for unpleasant reasons. 

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Actually, I believe that if a buyer requests the cancellation, they nor the seller are permitted to leave feedback.  Of course, I could be wrong.

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Both parties can leave feedback on a buyer requested cancellation. Even on a buyer requested cancellation, feedback isn’t blocked and the buyer can still leave negative feedback but that doesn’t mean the feedback still stick. 

[missjen831]

And for what it’s worth there is a new thread on the selling board from a seller who honored a buyers request to cancel and the buyer thanked him by leaving negative feedback. 

[7606dennis]

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@missjen831wrote:

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@7606denniswrote:

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@kitschy*lootwrote:

You are incorrect. A seller can be left any type of feedback the buyer decides to leave on a cancelled transaction. I am a buyer only and have left a neutral once and a negative once when the seller cancelled for unpleasant reasons. 

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Actually, I believe that if a buyer requests the cancellation, they nor the seller are permitted to leave feedback.  Of course, I could be wrong.

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Both parties can leave feedback on a buyer requested cancellation. Even on a buyer requested cancellation, feedback isn’t blocked and the buyer can still leave negative feedback but that doesn’t mean the feedback still stick. 

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In that case I'll stick to my previous advice and advise sellers to always file UID's rather than accept cancellations on request.  Even if both can leave feedback, only the buyer would be able to leave anything but positive.  

[missjen831]

Well I think based on the written policy, negative feedback should be easily removed if the buyer requested the cancellation. I’m waiting to see how the thread I mentioned plays out. If the seller isn’t able to get it removed, I may rethink my position on this— Telling a seller to file an UID after the buyer has asked to cancel has a huge risk as well—the buyer can pay & then neg the seller and it wouldn’t be removed, and they can file a false SNAD and then the seller is out the cost of shipping both ways. Or worse if the seller is tries fighting the return and loses. So personally, I recommend the seller just cancel but that’s because I personally think it’s safer to cancel than file an UID but again that’s just me. If the seller on the other thread can’t get his neg removed, I will probably change my stance on this. I try to explain the risks of both the UID and cancelling and let them decide but sometimes I recommend cancelling while others are saying to file UID but again that may change 🙂

[7606dennis]

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@missjen831wrote:

Well I think based on the written policy, negative feedback should be easily removed if the buyer requested the cancellation. I’m waiting to see how the thread I mentioned plays out. If the seller isn’t able to get it removed, I may rethink my position on this— Telling a seller to file an UID after the buyer has asked to cancel has a huge risk as well—the buyer can pay & then neg the seller and it wouldn’t be removed, and they can file a false SNAD and then the seller is out the cost of shipping both ways. Or worse if the seller is tries fighting the return and loses. So personally, I recommend the seller just cancel but that’s because I personally think it’s safer to cancel than file an UID but again that’s just me 🙂

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But what has the seller to lose.  If UID is filed and the buyer pays and seller ships the goods and the buyer leaves neg, the seller is no worse off than if seller went along with a buyer's request to cancel and still gets neged.  At least, the buyer would have to tie up some of their money for a while in order to avoid a strike just to give the seller a neg.

Actually, with a buyer being allowed to leave negative feedback after the seller complies with their request, the system would be ripe for competitors to damage their competition.  Of course, forcing the sellers into filing UID's as a means of self-defense would probably hurt the honest, but careless buyers, that weren't competitors, the most.

Yep!  It sounds like eBay has come up with another, not so well thought out, plan.

[reallynicestamps]

I see n the boards some people say to report them

Just cancel as Buyer Request and move on.

It's a LOT better than foozling around for a week with an Unpaid Item Dispute.

Put the bidder on your Blocked Bidder List if you want.

As another poster pointed out, as a new seller you have limits on the number and value of the items you sell.

But whether the item sells or doesn't makes no difference to your limits this month,

You can phone Customer Support every 30 days and ask for your limits to be increased.

If you decide to do that, draw their attention to why this bid was cancelled.

[7606dennis]

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@reallynicestampswrote:

I see n the boards some people say to report them

Just cancel as Buyer Request and move on.

It's a LOT better than foozling around for a week with an Unpaid Item Dispute.

Put the bidder on your Blocked Bidder List if you want.

As another poster pointed out, as a new seller you have limits on the number and value of the items you sell.

But whether the item sells or doesn't makes no difference to your limits this month,

You can phone Customer Support every 30 days and ask for your limits to be increased.

If you decide to do that, draw their attention to why this bid was cancelled.

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While I use to agree that canceling on request and blocking was often the best course of action, but since buyers have been leaving negative feedback for sellers honoring their request to cancel and eBay has apparently decided that that is reasonable and acceptable, I would now recommend that the seller file UID's instead.  It becomes a case where bad behavior on the part of a few force unpleasant consequences on all.

It can be compared to eBay taking the seller's ability to leave anything but positive feedback for buyers.  The result was that all buyers have 100% positive feedback so a buyer having 100% means nothing.  If buyers can initiate a request to cancel a transaction and then give negative feedback for the seller honoring that request, the seller has no reason to trust that the request is a legitimate one as opposed to an attempt to get out of paying by the buyer while attempting to damage the seller's business.  Since the seller can still not leave anything but positive feedback, the seller might as well file a UID and gamble on the buyer not paying.

[buyselljack2016]

I always honor a request to cancel.

I have gone out to the mailbox to snag a shipment before the carrier arrived to pick it up when a cancel request was made.

I have never( I know, never say never)

I have "to this point (approaching 17 years) never" had a buyer request to cancel a purchase, and then leave negative feedback.

I know that their are some strange buyers out there, but to this point I have not run into one doing that. 

There may be more to the story in the thread thet Jen is referencing. I have either not read, or do not remember how it went. Could it have been one of those "seller prompted requests"? You know the ones. Gee, "I just noticed that this item is broken", would you like to cancel the purchase, so they can say the "buyer requested"?

Anyway, I do not ever see a need for me to force a buyer to make a purchase that they do not want, for whatever reason.

Should they get an "unpaid item strike"? Maybe they should, but is that going to happen at my expense? Not if I can avoid it.

How about a strike for eBay??  They get a real kick out showing the buyer that had they looked a little more they could have found a similar/matching item from another seller.   I suppose eBay "business model logic" is ..... well, maybe they need another one.

Unwarranted feedback !!!!! (Even if it can be removed) Pay, and do a SNAD return  !!!!!  Pay, and do a SNAD return damaging my item before sending it back, or sending back a rock!!!! 

My odds at coming out on the positive side of the equation are much improved by just accepting the request whatever the reason, or no reason, may be.

Refuse, and I can be out shipping both directions.

Accept, and I'm out the $0.30 PayPal fee, and the minute, or two that it takes to relist. I can live with that.

Refuse, and fight it, is a fools errand

[pacerprincess0308]

Yeah, as long as you have a message requesting a cancel you should be good to go. Better to cancel than deal with a buyer that feels like they are being forced to pay for something they don't want.

[pacerprincess0308]

You're exactly right. Sellers can't leave neutral or negative feedback, only positive or no feedback at all. Pointless really.

[femmefan1946]

but since buyers have been leaving negative feedback for sellers honoring their request to cancel and eBay has apparently decided that that is reasonable and acceptable,

I thought that was very weird, until I noticed that I was on the dotCOM board and not on eBayCanada.

[7606dennis]

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@femmefan1946wrote:

but since buyers have been leaving negative feedback for sellers honoring their request to cancel and eBay has apparently decided that that is reasonable and acceptable,

I thought that was very weird, until I noticed that I was on the dotCOM board and not on eBayCanada.

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Are you saying that the problem doesn't exist on the Canadian eBay site or that you haven't noticed anyone on the Canadian boards complaining about it?