actual emal address of ebay

[mikhaial-tari_0]

Since the average byer cannot find the real email address to ebay, I have turned to this portal for help.

That I have spent thousands of dollars with ebay is no exageration. My latest binge buying has been "moissant jewelry". I recently researched moissant and learned that, due to it's rarity, moissant used in jewelry is 'synthetic'. 

Now, everyone knows not to buy anything advertised on Facebook, but is eBay knowingly allowing sellers to dump fake stones on us?

Waiting to be **bleep**,

Sharif

[kensgiftshop]

Ebay never see's the items being sold here, how are they to know which ones are legit or fake?

They have the MBG to cover a buyer if they receive a fake item.

[kathiec]

I would gently suggest that the time to research any purchase is before you make it not after, and certainly before binging thousands of dollars on it. There are 1.7 billion listings on eBay. There's no way eBay can vet them all. Sending them an email isn't going to change that.

[bonjourami]

You thought moissanite was a real diamond?

WHAT IS MOISSANITE? Moissanite is a diamond simulant made of silicon carbide. 

[fab_finds4u]

You're just finding out that since the 90's Moissant stones have been lab grown?

What do you expect eBay to do since research is on the buyer?

[mikhaial-tari_0]

Well, actually, yes, I am just now finding out that since the 90's...I also just found out that there is no Santa.

And, Visionary, my question to eBay was based on recent reading.

[mikhaial-tari_0]

No, that was not my inquiery. As stated, I researched and found that with moissant being rare, jewelry is made from lab-grown moissant.  Further reading (if read at all) regarded sellers declaring their moinssant as "real" or "natural". Understand now?

[soh.maryl]

As you probably are aware, no person from eBay sees/evaluates anything sold on eBay before it's sold to check for its authenticity.  That's what eBay offers buyers the eBay Money Back Guarantee if what they receive is not as described.  You are, of course, free to report any listing that you see as misleading, but eBay will not necessarily take down that seller on your word alone.  

"Understand now?" was somewhat of a rude reply to someone, don't you think?

[lacemaker3]

The name of the gemstone is spelled "moissanite", not "moissant" (which is not a word, as far as I can tell; it is a surname).

I just searched for "moissanite" on eBay, and checked a number of the listings. Every one I looked at was described as a "lab created" stone, which is correct. I suspect that most potential buyers for moissanite jewelry are aware of what the stone is.

So if you spell your search correctly, you will find correctly described items.

[bonjourami]

"As stated, I researched and found that with moissant being rare, "

You've stated that several times,moissanite  has never been 'rare', and has always been lab created.

[femmefan1946]

Now that you understand that your assumptions were wrong, you can contact eBay about those listings where the Seller claims that this lab-produced synthetic jewel is a natural stone.

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

However:


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.



The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.

NOTE -- that you have 30 days from delivery to make a Claim under eBay's Money Back Guarantee, but you have 180 days with Paypal's Buyer Protection policy.

While credit card policies differ, most also allow 180 days from payment for a chargeback.

[kathiec]

I found the Wikipedia article on moissanite very enlightening. It is a naturally occurring silicon carbide, which is rare. But it goes on to state, "All applications of silicon carbide today use synthetic material, as the natural material is very scarce." It goes on to discuss the history of lab- created moissanite in jewelry, including the patents on the process. In short, no educated consumer is going to believe moissanite jewelry is anything but created in a lab.