@mudshark61369 wrote:
@sultanhayat,
"eBay is a multi-billion dollar company and things like this happen. It's sad that small companies do better, make apps that are better organised and easier for the buyer and seller. I've reported over 20 bugs to the app developers and not 1 has been fixed".
eBay is also an older company that started out using computer based platforms, and is trying to make those work with the newer App technology. Unfortunately, they got rid of their own IT dept. and have shopped out much of the development to the lowest bidders, many of whom have no experience with the older tech, so they don't know if and when their programming causes conflicts.
" You still can't email labels, global shipping still enables itself, offers still enables itself, newly listed switch keeps flicking on and off etc".
I can't speak to the label issue, since I've never had to send one but I've seen where labels can be opened in a PDF format which I can easily attach to an email. Global Shipping is an option you have to opt out of for it no longer to show up. (Link Below)
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/global-shipping-program?id...
Best offer is attached automatically when the Quick listing tools are used. It has to be selected when the Advanced / Business tool is used. Ignore ebay's blurb about the advanced tool being for high volume sellers.
Some of your issues could be caused by your devices. If you use Chrome, try a different browser when using eBay. Chrome and eBay do not play well together. Browser up-dates can cause issues as well. I never allow one until it has been out for awhile and any issues have fixes released. Keeping your temporary internet files and cookie cache clear can help the site work better. There are some great Free utilities you can download for most computer or portable device operating systems that make cleaning them easy.
Them being an older company is no excuse for the state of their platform. It's a complete mess and they should invest in fixing it, what confuses me is what the people at the top are doing. Do they even consider anything new, any improvements to the service? Or do they just come into work, laugh around at the amount they make and walk out? Honestly, me being an amateur in web design, can make a better designed website than these idiots getting paid insane amounts of money, AND I don't even mind doing it for free!
Onto the issues with the app, I've mainly experienced problems with the Android version. It is not my device, I change phone almost every week and have the same issues on all of them. The website is a shambles, the app is a mess, the entirety of eBay is a mess.
The offer enabling and global shipping. Why is the option not made easier to turn off? The website is already so difficult to navigate, especially the mobile site where you can't even access your settings. Something really needs to change, and I don't know when they're going to.
And lastly, the shipping labels... I've never seen something so cluttered and messy. I always have to go to the desktop site via my phone, find the listing, click the view return button, let it process the label, half the time the label goes blank do you need to refresh the page. You might think, what's the problem with this. The problem is each step takes about 30 seconds from your phone, that's like a good 5 minutes printing out 1 label, now imagine doing this if you have hundreds of items a day, or like me, dozens of returns weekly (I buy a lot). It's frustrating. eBay is frustrating period. The email label option never works, not on PC, not on an iPhone or Android phone, not on anything. Why is it even there when it hasn't been functioning for over 2 years? The problems are non-stop. I really hate being picky and usually keep quiet about complaints, but this is plain dumb.
