Hello,
I recently purchased an item for $1k from a new seller on eBay through an auction(biggest mistake ever). According to the tracking information, the item was delivered on the scheduled date. However, after speaking with my postal worker, I discovered that while it was supposed to be on her route, it was not. She contacted her manager, who confirmed that the shipping label had been altered, suggesting possible fraud.
I promptly contacted eBay, and they assisted me in opening a case, reassuring me that it would be resolved in my favor due to the seller’s failure to use signature confirmation for an item valued over $1,000. I also received an email confirming this.
Unfortunately, despite this, the seller won the case. When I contacted eBay for further guidance, they suggested obtaining documentation from USPS. I explicitly requested that they not submit an appeal over the weekend since USPS is closed. However, I received an email on Sunday morning stating that my appeal had been submitted and denied again, which I never authorized. The timeframe on these emails suggest it happened while I was sleeping. I have 2-factor authentication on my account as well, so it must have been done internally at eBay.
It appears that the scammer has prevailed. I am seeking advice on how to resolve this issue. After 11 years on eBay, this is my first experience being scammed successfully. Any suggestions would be greatly appreciated.
