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Fraudulent Listings-Why does Ebay make them so difficult to report?

I bought some headphones that took over a week to even get shipped.  I asked for tracking and they apologized and credited about $50 of my $165 purchase.  I thought that was odd.  But they said they would ship soon.  Another week later, it finally.  I received it yesterday.  There wasn't a instruction booklet or anything with text on it.  So I hopped online to the mfg.'s website and notice under where they have, "what's in the box?"  It listed a quick start booklet, warranty card, USB-C to USB-C cable, and a Aux-Aux cable.  I only received the Aux-Aux and a USB - USB Micro.  In fact, there wasn't even a USB-C port on the headphones.  There's a weird port that I'm trying to figure out and the micro usb for charging.  Also the Aux port is there.  I immediately suspected that this is a fake and sent a message saying I wanted my money back, a return label and that I would report them as fraudulent.  Well, this morning when I checked, they refunded the balance of the money paid.  No message or anything.  When I looked on Ebay's site to report, I can't find anything.

Any ideas out there?  Thanks

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Fraudulent Listings-Why does Ebay make them so difficult to report?

Fraudulent Listings-Why does Ebay make them so difficult to report?

If you notice the whole "buying experience" has shifted radically towards the sellers. We the buyers are  unimportant. We leave there's thousands of others taking our place.

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Fraudulent Listings-Why does Ebay make them so difficult to report?

If you notice the whole "buying experience" has shifted radically towards the sellers. We the buyers are unimportant. We leave there's thousands of others taking our place.

 

I suspect that many eBay sellers would take issue with your statement, and some sellers feel that eBay caters excessively to buyers and that eBay does not care if sellers stay or go.

 

Although I am a buyer and not a seller, I think there are many aspects of eBay that are slanted heavily in favor of the buyer. eBay will automatically side with a buyer on any "not as described" return case, for instance -- though that may in part be driven by the ever-present threat of a credit card charge-back if eBay tries to offer less protection to buyers than credit card issuers do.

 

eBay needs both buyers and sellers.

 

Generally it is easier and more cost-effective for a business to keep existing customers (which includes both buyers and sellers in eBay's case), than it is to replace them with entirely new customers. Alienating your existing customers is bad business.

 

Businesses that need a constant influx of new customers to replace disaffected customers that leave unhappily tend not to stay in business very long.

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Fraudulent Listings-Why does Ebay make them so difficult to report?

"If you notice the whole "buying experience" has shifted radically towards the sellers. We the buyers are  unimportant. We leave there's thousands of others taking our place."

 

 

Thats hilarious!!!



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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams
Message 5 of 7
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Fraudulent Listings-Why does Ebay make them so difficult to report?

Go to listing, click 3 dots upper right, click report item, then listing practices, then fraudulent listing activites, then you suspect that a listing is fraudulent, then submit report. 

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Fraudulent Listings-Why does Ebay make them so difficult to report?

PS any special reason why you want to report seller after a prompt refund without having to return item?

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