Total after purchase is differing on email invoice than what truthful total is supposed to be.

[alkingmonarch]

This is the second time recently this has happened, Feels like money laundering, Cooking the books or something fraudulent is happening. It may not be, but that was my thoughts. The total gets corrected after "adjustments", But it shouldn't be happening to begin with. Can anyone explain with facts without "opinions"  (evidence or actual sources) about what is happening?

[alkingmonarch]

"Or, is that what you're trying to do here, to find somebody in this Community to tell you why and how that $32.XX number is inflated/wrong?"

That last seller was completely unaware the order confirmation was quoting a higher subtotal, It was not the seller's doing. I asked the seller, he was not aware it was showing higher. It is the automatic ebay system calculating the subtotal wrong for some reason and I was hoping to find out why rather than sellers trying to find fault with the poster.

[monroe67]

"sales tax is not 6%, (still focusing on the numbers and the numbers do not matter) But instead why the subtotal is being wrong in order confirmation email and then adjusted. It has happened on multiple orders from different dates, different sellers."

I think this is the roadblock right here in your newest post:  

"But instead why the subtotal is being wrong in order confirmation email and then adjusted."

Nobody can tell you "why the subtotal is being wrong" unless you tell us specific and true information . . . .
Which you continue to tell me to ignore, insisting is not relevant.    

And why, all of a sudden, did you start talking about a "subtotal"?   If you show a subtotal, you gotta ultimately show a Total.  

I reminded of vague legal claims that continue with No Factual Evidence . . . . . . . . .

You don't want the eBay Community Board on Buying.  You want Santa Claus.  

[alkingmonarch]

The issue is not about the digits or numbers, not about calculations,

The only relevant information needed is;
Why is the ebay system showing an incorrect subtotal and then making adjustments? When it should be showing the correct subtotal, the correct tax and the correct total. Is it an ebay system issue due to the fact it has occurred multiple times with multiple sellers. Has anyone else had it happen?, how did they fix it? Is ebay gonna fix it? 

You are making it about the actual numbers in order to recalculate, but it is NOT about the math.
The subtotal is wrong, I am telling you it is wrong, The total is around the correct total after the system adjustments. that is ALL that really is needed, If you haven't had it happen to you or you don't represent ebay, then you may have nothing to add. 

[alkingmonarch]

"I don't get why people come looking for help then they refuse to give us the info we need in order to give facts rather than opinions!  "
you are inputting non-appropriate chatter and wanting to do "calculations" where calculations aren't needed. 

[lacemaker3]

---

@alkingmonarch wrote:

This is the second time recently this has happened, Feels like money laundering, Cooking the books or something fraudulent is happening. It may not be, but that was my thoughts. The total gets corrected after "adjustments", But it shouldn't be happening to begin with. Can anyone explain with facts without "opinions"  (evidence or actual sources) about what is happening?

---

OK. It's impossible to give you an explanation without being able to see the items that you purchased, but if you're so paranoid about the numbers involved, I don't expect you to share what the item(s) was (were).

You are saying that the price you were charged (incorrectly labeled total in your marked-up screenshot) was not correct.

If this was a single item, then the price is the price. There's not really any room for error there. But you called it "total" which implies there was more than one item. In that case, the "Price" would have been a sub-total of all the items you purchased.

The only way that sub-total of the prices could be wrong, is somehow you or the seller decided to only include some smaller number of items, than what you had in the cart when you checked out and paid for the items. The sub-total was added up by eBay, based on the prices of each item you had in your cart when you checked out. eBay doesn't make mistakes in addition. The programming for that is really easy and mistakes just don't happen. So there had to be a mistake in which items or the number of items that you paid for.

So, either the seller made a mistake with some of the listings, and needed to cancel some of them, or you made a mistake and asked the seller to cancel some of them. This had to have been a misunderstanding for one or both of you, and the seller sent an invoice to try to correct it.

Did the seller send the invoice from PayPal, or did you just choose to use PayPal as the payment method? Either way, could explain the mention of PayPal at the bottom.

[alkingmonarch]

"And why, all of a sudden, did you start talking about a "subtotal"?"

[alkingmonarch]

you try to get Non-math answers and you get nitpiked to death in order for community to try their level best to find fault with YOU. You don't want to help, you want to chat and blame. I'm done, Thanks for being predictable.

[lacemaker3]

---

@alkingmonarch wrote:

The issue is not about the digits or numbers, not about calculations,

The only relevant information needed is;
Why is the ebay system showing an incorrect subtotal and then making adjustments? ...

...

---

@alkingmonarch 

I understand that you mean that the subtotal of the prices you were charged is not correct. That is simple math, and the eBay system does not make mistakes in math. The only way this could happen is if some of the items that you paid for, were not "supposed to" be included. If so, that had to be a misunderstanding by you, the seller or both of you.

The "eBay system" did not an adjustment. Only the seller could do that. Sellers can make adjustments when they send an invoice, within certain limitations. If the invoice says there's an adjustment, that was done by the seller. Not by eBay.

So nobody here can help you to "understand" why the sub-total is wrong, because it was based on a misunderstanding by you, the seller or both. The adjustment is because the seller (not eBay) tried to correct the misunderstanding, but did not understand how to do this correctly.

You're correct, knowing what the numbers were would not explain what happened.

Unless you let us know what items you were trying to buy, and what items were included on the invoice to make up the sub-total Price, then nobody here will be able to help you with this.

[monroe67]

"The subtotal is wrong, I am telling you it is wrong, The total is around the correct total after the system adjustments. that is ALL that really is needed, If you haven't had it happen to you or you don't represent ebay, then you may have nothing to add."

Well.  We hear this kind of an "argument" all too often:  

"The subtotal is wrong, I am telling you it is wrong . . . . ."

"The machines are wrong.  The people are wrong.  The judges are wrong.  The law is wrong.  The street light was still red, but I am telling you it should have been green.  I just know."  

As for this one -- "If you haven't had it happen to you or you don't represent ebay, then you may have nothing to add", again, well . . . . . .

I am not an eBay employee.  Nor, I daresay, are any of the other eBay users who have tried to help you figure out what happened.  

And I also can completely assure you that if I came to this board to help me understand my experience of something like whatever this is that happened or is happening to you, you could bet $XXX.XX that I would post as much information as possible without giving my home address and SSN and blood type.  (You already know what year I graduated from high school.)  And then I would feel completely foolish when it turned out to be the simplest explanation in the world.  

[1tuna]

there are plenty of good number crunchers here but its not really a problem

ebay does the same thing the same way over and over

they add in shipping,then they  tax that number and then they apply the final value fee to the grand total

somewhere in that total is an additonal 30 cents

the state sales tax is no mystery at all. its all  cut and dry and it applies to the buyers state

ebay is very transparent in how they add things up. its certainly not a mystery

@alkingmonarch 

[alkingmonarch]

thank you for a sane response lacemaker
Last time it happened Seller was not even aware of the subtotal being different, we had a long discussion on it. It happened again. It is something causing the system to incorrectly see/calculate subtotal.

[1tuna]

my father used to tell me I talk in riddles

he wanted to know why he had to drag the information out of me instead of me just telling him

we are all trying to help you. not hinder you

these volunteers on here dont like a guessing game.

its not going to hurt if you divulge a bit more info

after all, inquiring minds want to know

@alkingmonarch 

[lacemaker3]

---

@alkingmonarch wrote:

thank you for a sane response lacemaker
Last time it happened Seller was not even aware of the subtotal being different, we had a long discussion on it. It happened again. It is something causing the system to incorrectly see/calculate subtotal.

---

The seller may not have understood what caused it, but if you will share what you were trying to purchase, I can probably figure out how it happened.

You can send me a private message if you don't want to post it publicly. I won't share it with anyone.

[myangelandmyprincess]

The numbers might help figure out what is happening go cause it is the reason so many are asking.  To you the numbers may not matter but to those trying to figure out why it's occuring it could provide a clue as to what's happening. Blindly trying to figure out it with nothing to really go on just doesn't work and you redacted one of the few clues available. 

[alkingmonarch · Accepted solution]

Agent stated possible system glitch, hopefully they fix soon.