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Total after purchase is differing on email invoice than what truthful total is supposed to be.

wrong.jpg

This is the second time recently this has happened, Feels like money laundering, Cooking the books or something fraudulent is happening. It may not be, but that was my thoughts. The total gets corrected after "adjustments", But it shouldn't be happening to begin with. Can anyone explain with facts without "opinions"  (evidence or actual sources) about what is happening?

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Re: Total after purchase is differing on email invoice than what truthful total is supposed to be.

Agent stated possible system glitch, hopefully they fix soon.

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Message 30 of 31
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Re: Total after purchase is differing on email invoice than what truthful total is supposed to be.

@alkingmonarch,

 

In order to give you answers that "facts without "opinions" (evidence or actual sources) about what is happening".  We need more information than an invoice it looks like something you cooked up and was from PayPal not ebay. 

 

Is the item coming from another country? If so the price may incur a currency conversion fee.  Just a guess.

"THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" (unknown)
Message 2 of 31
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Re: Total after purchase is differing on email invoice than what truthful total is supposed to be.

"  monroe67_0-1660228508889.jpeg "

"Can anyone explain with facts without "opinions" (evidence or actual sources) about what is happening?" 

You've got a lot of X's in this calculation. 
Nine (9) is the largest number that "X" could represent.  

So, I did the calculation using 9's in place of the X's.  
The total I came to is $14.99.    

Is that the right answer?  Was $14.99 charged to PayPal?  
That's the least amount your total could be.  If any of those X's were, say, 7's or 2's, the total would be more.  

Otherwise, I am not sure what question or problem you are having, because you have provided waaaaaay too many unknowns (X's) in your post.  

Message 3 of 31
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Re: Total after purchase is differing on email invoice than what truthful total is supposed to be.

1. It is an actual ebay order confirmed email
2. It is a screenshot of an actual ebay order confirmed email after a purchase with the amounts hidden for privacy.
3. It is a U.S. Only order, East Coast to Southeast, No foreign currencies or locations involved.

Message 4 of 31
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Re: Total after purchase is differing on email invoice than what truthful total is supposed to be.

Considering we are not Pay-Pal or eBay, not sure I understand the need to use X's anyway? Those numbers tell nothing, zip nada.

eBay and Pay-Pal are not connected except you can use it as a buyer to pay. 

If this is non-eBay related, you would need to contact Pay-Pal and even if it was for an eBay purchase, you would still need to contact Pay-Pal. 

Message 5 of 31
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Re: Total after purchase is differing on email invoice than what truthful total is supposed to be.

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Message 6 of 31
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Re: Total after purchase is differing on email invoice than what truthful total is supposed to be.

the total was near double, but not exactly double the actual costs. The amounts don't matter, The issue is why the total is being quoted wrong then adjustments made. The end total after adjustments is around the correct amount. I'm wondering if tax is being based on the inflated total but not clear.

Message 7 of 31
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Re: Total after purchase is differing on email invoice than what truthful total is supposed to be.

I wanted to eliminate the amounts from being the topic of discussion, The amounts are not relevant, only why the total is being calculated wrong and the adjustments being made rather than a clean total showing the actual total.

Not my first rodeo on ebay forums, I wanted to eliminate pure guesses and idle chat becoming about the amounts and the likelihood of eventually trying to blame the poster.

It was stated as such not for sarcasm or snark, but to keep discussion focused to incorrect totaling by the system and to investigate what was the cause.

Message 8 of 31
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Re: Total after purchase is differing on email invoice than what truthful total is supposed to be.

How is the total double when the adjustments are a subtraction ?   

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown
Message 9 of 31
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Re: Total after purchase is differing on email invoice than what truthful total is supposed to be.

The subtotal, My apologies. I must remember to be specific. The subtotal is near double. 

Message 10 of 31
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Re: Total after purchase is differing on email invoice than what truthful total is supposed to be.

"I'm wondering if tax is being based on the inflated total but not clear."

Tax is imposed on the cost of the item.  Again, using the highest possible value of X, on $32.99, sales tax of $1.99 represents a tax percentage of 6.03%.  Kinda average for the US these days, in my observation.
Some states do impose their sales tax percentages on the costs of shipping/postage but, in your example, postage was "free" so there was no additional postage to be taxed.  

I think I might kinda be getting an idea of what you're trying to ask.  
Are you saying that "$32.XX", in addition to being the "wrong total", is an inflated total?  
Can you explain why you consider that total "inflated" and/or "wrong"?  

Or, is that what you're trying to do here, to find somebody in this Community to tell you why and how that $32.XX number is inflated/wrong?  I don't think anybody can do that based on the info you've provided.  
Is the problem in that last item, "other adjustments", and the subtraction of as much as $19.99 from your transaction totals?  Again, I think only the seller could explain what those "other adjustments" were.  

Otherwise, this is, like, a math or finances or accounting problem that is beyond my brain's capacity.  
I had two years' math to get out of high school 53 years ago, and no more math classes for me since.  
Ms. Monroe no sabe matematicas.  

Message 11 of 31
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Re: Total after purchase is differing on email invoice than what truthful total is supposed to be.


@myangelandmyprincess wrote:

How is the total double when the adjustments are a subtraction ?   


This!! 

 

If the OP is going to be so cryptic, I'm not even going to waste my time trying to guess what's happening and why. 

 

I don't get why people come looking for help then they refuse to give us the info we need in order to give facts rather than opinions!  

albertabrightalberta
Volunteer Community Mentor

Message 12 of 31
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Re: Total after purchase is differing on email invoice than what truthful total is supposed to be.

sales tax is not 6%, (still focusing on the numbers and the numbers do not matter) But instead why the subtotal is being wrong in order confirmation email and then adjusted. It has happened on multiple orders from different dates, different sellers.

IGNORE THE NUMBERS, I do NOT control the subtotal as represented from ebay, I just know it is incorrect and I question why it is happening!

"Are you saying that "$32.XX", in addition to being the "wrong total", is an inflated total?  "
The total is correct, The subtotal is wrong.
Yes it is an inflated subtotal, it is not correct, hence why the system issued "adjustments"

Message 13 of 31
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Re: Total after purchase is differing on email invoice than what truthful total is supposed to be.

What is unclear is if the tax is being based on my State's correct tax rate, ebay has it single digits, it seems right tax rate.  but when calculated with correct subtotal, it ends up being different than what is shown in email.

Message 14 of 31
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Re: Total after purchase is differing on email invoice than what truthful total is supposed to be.

Because if we had the actual numbers, we could give better answers. Like is this adjustment $0.58 or $9.58? This does make a huge difference.

 

In any case, this adjustment is substracted from the total you’re paying so I don’t see how this could be defrauding you.

 

And going for money laundering is just inane.

She ❤︎ Her ❤︎ Hers
Message 15 of 31
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