The Picture Shows 2 and You Only Get 1

[pf9000]

Can you imagine buying a pair of socks and they only send you one? There are a lot of listings where the picture is not an accurate representation of what you are getting. Why isn’t something done to help fix this problem? Sometimes you need to read the entire page, and then somewhere in the text it might mention that you are only getting one of them, or that you will be receiving something different, or a part that goes with the item in the picture, but not the actual item shown. What you see, is what you get, is what I expect. That is not always what you are getting. I just find it so annoying when they are showing you all of  these various items in the pictures, and none of them are included.

[pburn]

Yeah. It's NEVER a good idea for a seller to do that, and they often have SNAD returns because of it.

By the same token, buyers should ALWAYS "read the entire page" in order to confirm what they "should" expect to receive.

[7606dennis]

Admittedly it isn't usually a good idea to show a picture of something not being offered.  Of course, in today's eBay world of variable listings, it is probably wise to read the listing with extreme care to avoid misunderstandings.

I do have a bit of a problem with the example of "buying a pair of socks and them only sending one."  Since the listing obviously would have used the word pair, it would naturally mean two socks (hopefully of the same design), rather than a single sock.  Of course, the use of the word pair as opposed to pairs would indicate that it was one pair that should be expected to be received. 

The use of the word "Lot" could indicate that there is more than one item included in the offering, however it would need to include the quantity in the description.  For example: A lot of three pairs of socks would include three individual pairs of socks or six individual socks. 

[pf9000]

The word pair wasn't used, however the item name had an 'S' at the end indicating plural.

[7606dennis]

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@pf9000 wrote:

The word pair wasn't used, however the item name had an 'S' at the end indicating plural.

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I got the word pair from your initial post, "Can you imagine buying a pair of socks..."  Sorry if I got that wrong.  Of course, I suppose the use of the word "socks" would be interpreted as more meaning more than one sock.  It might even mean a whole pile of the garment and none of them actually being a pair.

[mudshark61369]

@pf9000,

  "Sometimes you need to read the entire page, and then somewhere in the text it might mention that you are only getting one of them...What you see, is what you get, is what I expect". 

Not just sometimes but always read the entire listing page. It is part of a buyer's due diligence, to read everything in a listing, and ask questions if it is not made clear how many of an item you will receive or what is included in the listing.

[pf9000]

You are right. I just didn’t want to shame the seller by specifically mentioning the product. So I used the word socks as an example, so as not to give away the name of the item. There are a lot of items that come in pairs, such as a pair of shoes, a pair of gloves, a pair of pedals for a bicycle, and the picture showed a pair as was expected. It used plural in the description rather than singular. It just goes to show you, that you have to read the description very carefully. Or maybe Ebay could do a better job monitoring these types of listings. I think the picture is the main issue. In my opinion, what you see in the picture needs to match.

[pf9000]

Yes, you are right. You have to read the entire page carefully. Was it an honest mistake or was the seller deliberately trying to deceive the buyer? I don't know for certain. I do not wish to accuse anybody of deliberate wrong doing. The first thing I look at is the picture, and expect the picture to accurately represent the product being offered. I didn’t expect half of what was shown in the picture to arrive in the mail.