08-12-2021 07:31 PM
Hello,
1. When I shop on eBay using my cell phone and go to an eBay store, I cannot see the store categories anymore neither using eBay app nor the browsers. Also, Gallery images disappeared. This makes it difficult to shop. The same problem occurred on the desktop interface and it was fixed by eBay.
2. Another problem, when I find an eBay item using a browser on my phone and click on it, I go to that product page. However, I can't find a link in the product page that goes to the eBay store which sells that product. You can go to "other items sold by the seller" but then you go to a long list and you have to search for the item in the long list. And if I want to find another item for that seller in the same category or even in a different category, I can’t because a link to the store is missing. This also makes it difficult to shop.
08-13-2021 03:22 AM
1. Try by uninstalling and reinstalling the app first
08-13-2021 03:23 AM
2. For this also follow the steps in the first one. Lets see what can be done afterthat
08-13-2021 05:40 AM
In answer to #1,
You may have problems with the site because your phone has too many temporary internet files and and cookies on your device. You should clear those out on a regular basis if you use your phone for shopping, news, streaming etc. There are free utilities that will clear the files and cookie cache that are specific to operating systems.
In answer to #2,
When using your browser, you can click on See other items or Visit seller's store and on either of the pages that opens, in the left hand column there should be a list of categories the seller has listings in. That will cut down on the number of items you have to search through. If you go to a sellers store you can do a search in the store for an item.
08-13-2021 03:59 PM
08-14-2021 12:57 AM - edited 08-14-2021 12:59 AM
Try posting here as well:
https://community.ebay.com/t5/iOS-App/bd-p/iosapp
08-18-2021 05:25 PM