Seller uploaded return label with tracking in case then sent different label in message

[darkofthematinee]

I bought a portable heater from a seller with FB over 12,000,  It worked once time and wouldn't ever power on again.  I opened a return case.  Seller accepted return request and uploaded a shipping label for Amazon Returns.  

A few minutes later he sent a another label via ebay messages and asked me to use the second one instead.  Second label also goes back to Amazon Returns.  I responded to seller said I'm concerned I won't get the refund if I Ebay can't track the return and asked him to update the tracking number within the return case.  Am I being paranoid? 

[bonjourami]

Not at all, dont return the item to Amazon where he dropped shipped it, return it to him, hes your seller.

[ga-8370]

---

@darkofthematinee wrote:

I bought a portable heater from a seller with FB over 12,000,  It worked once time and wouldn't ever power on again.  I opened a return case.  Seller accepted return request and uploaded a shipping label for Amazon Returns. 

---

eBay is only watching the address shown on your Return page, @darkofthematinee so if your return is delivered anywhere else, you won't get a refund.

(The example above is for a remorse return, where the buyer pays return shipping.)

Your seller can no longer change that return address, so you need to contact eBay by phone (Google "eBay number") or on social media and ask to "escalate" your return.

[lex-talon]

---

@darkofthematinee wrote:

I bought a portable heater from a seller with FB over 12,000,  It worked once time and wouldn't ever power on again.  I opened a return case.  Seller accepted return request and uploaded a shipping label for Amazon Returns.  

A few minutes later he sent a another label via ebay messages and asked me to use the second one instead.  Second label also goes back to Amazon Returns.  I responded to seller said I'm concerned I won't get the refund if I Ebay can't track the return and asked him to update the tracking number within the return case.  Am I being paranoid? 

Ask the seller to send a return label with his address on it. If you use the Amazon label, say goodbye to your refund.

---

[darkofthematinee]

Errgh... I think you're right, I need to call eBay CS to get this sorted out. I reached out to the seller said I'm concerned that Amazon is NOT the return address in the case, and I won't use the second label anyway because tracking doesn't match what he uploaded. He responded... didn't mention the address, just said he can't change tracking on his end but I should be able to upload the second tracking number myself. That isn't possible as far as I can tell... and I don't want to send it back to Amazon anyway.

I won't have time until much later today, but will call eBay and report back.