eBay

stevlac_8 · ‎03-17-2025

This seller will not respond. Purchased a watch that was defective and seller will not honor the issues. I’ve given the seller plenty of time to respond and he refuses. It cost me an additional $1800 to have it repaired and tuned up. He initially said it was just a spring he had already replaced. It wasn’t. eBay authentication noted issues and seller convinced me it would only be $25 to replace that spring. It was $300 and it was an additional $1500 for the tune up as it stopped working. I get that I had it repaired, but it was under the sellers guidance. Then we’d discuss it, after I did that, he stopped responding.

simba6 · ‎03-17-2025

What you should have done was to return it to the seller for a full refund since eBay authentication noted issues with it.

Since you repaired it, you now own it.

12345jamesstamps · ‎03-17-2025

Have you a bill showing the item repaired? Send it to the seller.

And what kind of watch was it?

Was it a 'rolex'?...

stevlac_8 · ‎03-17-2025

Yes, it’s a Rolex and I do have a repair bill. Seller will not respond to that.

stevlac_8 · ‎03-17-2025

I get that, but that was on the sellers agreement. Asked me to take it to a local watchmaker to have it repaired and I did. He didn’t like the outcome and is now shunning me. I let him convince me it would be an easy fix and it wasn’t.

kathiec · ‎03-17-2025

@stevlac_8

You lost any recourse you might have had through eBay when you had the watch repaired. If the seller has a return policy you could have returned it for a refund for 30 days after you received it. But eBay has no means to recoup repair costs. Even a credit card dispute would only allow you to recover the purchase price upon return of the watch. At this point your only means of getting your repair cost would be through small claims court. And even there you'd have a hard time prevailing without proof the seller okayed $1800 for repair.

jerseyboymusic · ‎03-17-2025

@stevlac_8

Now that you have altered the item, the seller bears no responsibility. I'm sure he knew that when he "advised" you to have it repaired. You didn't at least get a quote on the repair BEFORE you had it repaired?

You SHOULD have opened an Ebay MBG claim under "Item Not As Described" within 30 days of receipt. There is no "sellers agreement".

12345jamesstamps · ‎03-17-2025

I have a Rolex...here's the thing about them.

They need a tune-up every so many years just like a car.

If the Rolex is new-in-box...and has sat around for a while...it will need a tune-up.

Watch is not broken...standard for a Rolex to get a tune-up after every so many years.

Something to look forward to.

Everything is taken out of watch and like oiled inside and put back in.

I believe there is only one place for it to have a tune-up and it is in Texas...and you normally have to make a reservation to have the tune-up.

Going anywhere else I do not recommend because they will not be experts to tune up the watch.

$1800. is about the right price for a tune-up...and that price goes up every year by the way.

Something buyers don't realize when they buy a Rolex which is a status symbol...

simba6 · ‎03-17-2025

That was "opening a can of worms" Watch repairs are expensive and there is no way to enforce that agreement other that court. Twenty five dollars to fix it? It would cost more than that to get a battery replaced in a Timex.

12345jamesstamps · ‎03-17-2025

It is not a repair...it is a tune-up like a car...

12345jamesstamps · ‎03-17-2025

Yes...there is always a quote before the tune-up.

One cannot just get the tune-up.

One has to go to a Rolex store and they will get a quote on the tune-up and the store is the one who sends it to the place in Texas for a tune-up. And a customer has to make a reservation for it to have a tune-up.

This is my second time having my Rolex for a tune-up...I think it's every 5 years and that price increases a lot.

I feel bad for those who buy a new in box Rolex that sat around for years and will need this tune-up.

tinsoldierunderground · ‎03-17-2025

@12345jamesstamps @simba6

Agreed. I can't imagine a certified Rolex expert doing much more than cleaning the crystal for $25.00.

Odd comment from a Rolex seller with 100% feedback.

chevymontecarlo88 · ‎03-17-2025

@12345jamesstamps wrote:
Yes...there is always a quote before the tune-up.
One cannot just get the tune-up.
One has to go to a Rolex store and they will get a quote on the tune-up and the store is the one who sends it to the place in Texas for a tune-up. And a customer has to make a reservation for it to have a tune-up.
This is my second time having my Rolex for a tune-up...I think it's every 5 years and that price increases a lot.
I feel bad for those who buy a new in box Rolex that sat around for years and will need this tune-up.

Agreed as well. Every repair person knows to let their customers know what charges (quote) before the repair is started.

@stevlac_8

I think you know you should have contacted the buyer about a refund if this would be the case. (large repair bill)

- Roasting id

stevlac_8 · ‎03-17-2025

Initially it was just a spring as the dial wasn’t turning correctly. He told me he replaced the spring already, it wasn’t. The eBay authentication couldn’t even tell me what it needed 100%. So he told me the spring would cost $25 to replace.