Feedback Deleted Without Revision Request

[kt*boundary]

I recently left feedback on an eBay seller for a hot tub sanitization product I purchased, which I later confirmed to be counterfeit through the manufacturer. However, my feedback was removed, and I was not notified of any revision request from the seller. 

As I understand eBay’s policy, if a seller wants a buyer to revise feedback, they need to follow the official feedback revision request process, which includes notifying the buyer. In my case, I did not receive such a notification, and yet the feedback was removed. The manufacturer rep told me using counterfeits could raise the chemical levels above safe limits for people, so it was important feedback. 

Could anyone clarify why this happened? Was there an error in the revision process, or is there a policy I may not be aware of regarding feedback on counterfeit items?

[lakefor94]

Sellers can request feedback removals. These removals do not require the feedback revision process or any interaction from the buyer that left the feedback.

Feedback removals are mainly completed with AI after a feedback removal is requested by the seller. 

Some sellers have feedback protections that are invoked automatically in certain situations where completed refunds are involved.

You can find some information here:

https://www.ebay.com/help/policies/feedback-policies/feedback-policy?id=4208

[classeekmoto]

Same here...I left honest negative feedback for a seller who was extremely slow to post and it's been deleted with no notification and I wanted to know why...Got the grand run around from eBay assistant, never once being able to communicate with a human...What's the use of feedback if you can't leave honest feedback...??

[gator08041971]

Sadly, its probably the one thing that sellers might have to protect themselves.

I have three negatives I need to leave for 3 different sellers from last week.  I have yet to do so.

Two of the three fully refunded me and had me keep the item.  The third had me send it back and then I get a refund once its received.

While it sounds like it should be a good result (for my pocketbook) all three sellers were peddling bootleg DVD collections.  I know I need to leave a negative and call that out to warn others to prevent them from making the same mistake I did.  But I also know its pretty unlikely those will stick and stay there being how they can get removed, because the sellers refunded, etc.

Its a sucky spot to be in.  However I figure I will wait it out a bit, and leave them later on.  Maybe that will stick better, I don't know.  I wouldn't want to see anyone else get hit with the same poor quality bootleg packages, and many have bought them unfortunately.

[kathiec]

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@classeekmoto wrote:

Same here...I left honest negative feedback for a seller who was extremely slow to post and it's been deleted with no notification and I wanted to know why...Got the grand run around from eBay assistant, never once being able to communicate with a human...What's the use of feedback if you can't leave honest feedback...??

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One possible reason the feedback was deleted was that tracking showed the seller shipped within their stated handling time, which can be anywhere from one-day to 30 days. 

[albertabrightalberta]

@kt*boundary 

If the feedback you left violated policy and the seller reported it, it would be removed. 

If the feedback didn't violate a policy but the seller asked you to revise it, that's when you get a feedback revision request.

What did you say in the feedback?