eBay

himalaya2018 · ‎06-26-2023

Hello,

I ordered an item from ebay at the beginning of this month. As per the tracking record it shows it was delivered on June 03 but we did not receive it at all. So, I contacted the seller and he/she say they were told by the UPS that it was sussefully delivered to my address on that day. Then, I contacted to UPS and they say the seller has restricted to open a case for me and they can't initiate an investigation about it. I also contacted ebay customer service and they are basicly saying unfortunately they can't help me in this case becasue they don't directly deliver the item to the buyers and they ask me to contact the seller and carrier which is UPS. So, in this situation how would you move forward?

I need your advice, please!

Thanks in advance.

mudshark61369 · ‎06-30-2023

@himalaya2018,

Of course your seller will not open a claim with UPS, they know all they need is a Delivered scan to win an Item Not Received dispute.

You have been the victim of a fake tracking scam, the seller's send something, an envelope or small box with tracking to a different address, and uses the Delivered scan to win an Item Not Received (INR) dispute. eBay's automated INR system is not allowed access to anything but the scan information, due to shipping company's privacy policies. When you file a dispute and lose in the message there should be an appeal button. You have 30 days from losing the dispute to appeal, but in order to win you have to do some leg work.

You will have to go to your P.O. or a local UPS-FedEx store. You need to bring a copy of your order details page which shows your address and the tracking number with you. If you bought using a phone or tablet, you can bring that to show the clerk the order details.

You want to ask the clerk to check the label address against yours, and also to check the Package type/size weight info to see if was is appropriate for what you should have received. If the info does not match up, you ask the clerk to write a note on Company stationary saying in general that the shipping label's address was not yours, and if applicable that the package type/size/weight was not right for what you should have received. Do not ask for specific address or package info, they cannot give it out. Have the clerk sign and date the note.

Once you have the note, you can appeal the dispute ruling, or contact ebay through their Facebook or Twitter social media pages. (links below) You can write out what happened and what you found out, and add a CLEAR photo or a scan of the note to an appeal or message. If you go the social media route which is recommended, because the reps know about the fake tracking scams you will need to have the seller's username and the ebay item number. (12 digits w/ NO hyphens) At the end of your message give them your real and ebay username. They are quicker at getting you a refund. As soon as you open a social media claim you can leave the seller appropriate feedback stating what happened. Do not call the seller names or mention involving ebay in any way.

https://www.facebook.com/eBayForBusiness

https://twitter.com/askebay

In the future I strongly suggest that you check the feedback profile pages of each seller you intend to buy from, before bidding on or buying their items. On the profile page if the seller has received neutral or negative feedback, click on the numbers of them to read only those comments. Never go by a feedback percentage alone.

"THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" (unknown)

View Best Answer in original post

stainlessenginecovers · ‎06-26-2023

If tracking shows delivered; there is nothing anyone can do. UPS is eBay account, so sellers can't open a case there anyway.

Go to nearest UPS with the tracking number and see if they can give you the GPS delivery info (where EXACTLY it was delivered; as sometimes it's 'elsewhere' and they may be able to help you if it is.

himalaya2018 · ‎06-26-2023

Thank you for your response. I am going to check with my nearest UPS store right now.

sdneped · ‎06-26-2023

@himalaya2018 wrote:

1. As per the tracking record it shows it was delivered on June 03 but we did not receive it at all.

2. So, I contacted the seller and he/she say they were told by the UPS that it was sussefully delivered to my address on that day.

3. Then, I contacted to UPS and they say the seller has restricted to open a case for me and they can't initiate an investigation about it.

4. I also contacted ebay customer service and they are basicly saying unfortunately they can't help me in this case becasue they don't directly deliver the item to the buyers and they ask me to contact the seller and carrier which is UPS.

So, in this situation how would you move forward?

After all four of those steps @himalaya2018 can you go back to the tracking record in Step 1 to see the weight yourself?

If not, ask nicely at the 'The UPS Store' store and maybe they can open the tracking record to see the weight for you?

When you get it, is that even the correct weight for the item you ordered from eBay at the beginning of this month?

What's a good cream to apply on Blackpink in your area?

krazzykats · ‎06-26-2023

I would try to open an MBG case:

eBay Money Back Guarantee policy

And if that doesn't work, follow up with a chargeback at your funding source. (ie...Paypal, credit card).

KrazzyKats • Volunteer Community Member • Buyer/Seller since 1998

himalaya2018 · ‎06-30-2023

Hello,

I could not find the weight info about it but here is the response from USP. If you can advise for the next step I would truely appreciate it.

himalaya2018 · ‎06-30-2023

Thank you for the advice.

mudshark61369 · ‎06-30-2023

@himalaya2018,

Of course your seller will not open a claim with UPS, they know all they need is a Delivered scan to win an Item Not Received dispute.

You have been the victim of a fake tracking scam, the seller's send something, an envelope or small box with tracking to a different address, and uses the Delivered scan to win an Item Not Received (INR) dispute. eBay's automated INR system is not allowed access to anything but the scan information, due to shipping company's privacy policies. When you file a dispute and lose in the message there should be an appeal button. You have 30 days from losing the dispute to appeal, but in order to win you have to do some leg work.

You will have to go to your P.O. or a local UPS-FedEx store. You need to bring a copy of your order details page which shows your address and the tracking number with you. If you bought using a phone or tablet, you can bring that to show the clerk the order details.

You want to ask the clerk to check the label address against yours, and also to check the Package type/size weight info to see if was is appropriate for what you should have received. If the info does not match up, you ask the clerk to write a note on Company stationary saying in general that the shipping label's address was not yours, and if applicable that the package type/size/weight was not right for what you should have received. Do not ask for specific address or package info, they cannot give it out. Have the clerk sign and date the note.

Once you have the note, you can appeal the dispute ruling, or contact ebay through their Facebook or Twitter social media pages. (links below) You can write out what happened and what you found out, and add a CLEAR photo or a scan of the note to an appeal or message. If you go the social media route which is recommended, because the reps know about the fake tracking scams you will need to have the seller's username and the ebay item number. (12 digits w/ NO hyphens) At the end of your message give them your real and ebay username. They are quicker at getting you a refund. As soon as you open a social media claim you can leave the seller appropriate feedback stating what happened. Do not call the seller names or mention involving ebay in any way.

https://www.facebook.com/eBayForBusiness

https://twitter.com/askebay

In the future I strongly suggest that you check the feedback profile pages of each seller you intend to buy from, before bidding on or buying their items. On the profile page if the seller has received neutral or negative feedback, click on the numbers of them to read only those comments. Never go by a feedback percentage alone.

"THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" (unknown)

woodland_gnome · ‎06-30-2023

eBay will believe the carrier rather than the buyer (or seller). If the online tracking report for the tracking number shows delivery to the same zipcode (5 digit) as what the buyer gave for the shipping address, it will presume it is to that shipping address. That presumption is rebuttable by documentation from the carrier that it was not delivered to that address* (the document does not have to give the actual address but merely state it was delivered elsewhere than [your shipping address] since there might be privacy issues). This covers errors by the carrier in mis-delivery (the carrier can tell this by matching the GPS coordinates of the delivery scan with the facts on the ground) and a scamming seller who sends a low value package to another address in your zipcode. See here about appealing the decision if the carrier can document such a problem: https://www.ebay.com/help/buying/returns-refunds/appeal-ebays-decision-return-missing-item-buyers?id...

On the other hand, neither eBay nor the seller is responsible for the theft or other disappearance of the package from your porch, doorstep, or other place at your address. You can try your homeowners or renters insurance agent to see if that would be covered at what deductible.

*I doubt that an item weight would have any "weight" in eBay's determination that the item was not delivered to you. Either it was delivered to your address or it wasn't. If it was delivered to your address and was the wrong weight because it wasn't what was described in the listing, you would file a Significantly Not As Described return. If it wasn't delivered to you you wouldn't have anything to "return".