Seller Scams by entering valid Tracking Number, but wrong name and address and correct ZIP.

[oibek83]

Greetings,

I have purchased High value CPU. On the last day of  deadline Seller has input Valid Tracking Number, which shows that package was delivered to correct ZIP. As many knows Tracking Does not show Destination Address and Name. I have opened the case of  "iTem Not Received", but Ebay decided that Seller shipped the item and case was closed in favor of Seller. After I have called to USPS and their representative asked me for Destination Address and name intended to be. After she confirmed that Tracked Package was delivered to another address and another name. So seller intentionally has sent  (definetely low cost) package to some address with the same ZIP. This way it looks like delivery was successfull and eBay's automatic system believes that Seller is Correct. I have recently sent an appel and now I have to wait for about 48 hours for eBay's decision.

In the appeal text I have outlined the above information, but may be I have to add some evidences from USPS? Unfortunatelly USPS is not allowed to share information about the Ship-out and Destination addresses and names in privacy purposes. And I think eBay may easily call to USPS and ask just one question - Was delivery made to The address and Name on File or No. That would solve the issue in a minutes!

May anyone let me know what should I do and is the above method easy way for Bad Sellers to scam Buyers and eBay does not uses simple method to test was it delivered to Name and Address on File or no???

Best Regards.

[kensgiftshop]

You need to get a letter from USPS stating that the package with that tracking number was not addressed to you, then use the letter to appeal the case.

[ittybitnot]

@oibek83 

You need to take the tracking information for your purchase and visit the Post Office in person.  eBay will only accept written documentation that the package was not intended for/nor delivered to you.  You DO NOT need to have information as to where it was actually delivered.  This is often difficult to obtain, and likely why eBay requires it. 

On eBay when you claim "item not received" when there is (FAKE) tracking that shows delivered, you are going to lose any claim or appeal.  This is an automated process.  eBay protects eBay, and the Money Back Guarantee becomes a giant FAIL.  The regular foreign call center CS reps you get in a call back or chat will basically be useless.  It will be best if you contact eBay via one of their social media portals.  Use the blue message button on this page: 

https://www.facebook.com/eBay/

OR

https://www.instagram.com/ebayforsellers/

https://x.com/askebay

If you still get thrown under the bus by eBay you can file with PayPal if you paid that way (CHOOSE SHIPPED TO WRONG ADDRESS) instead of item not received.  When you do this, eBay will no longer help you.  It is best to only file one place at a time and make sure they know this is NOT a regular item not received problem. 

OR

File a FRAUD/FAKE TRACKING claim with your credit card company.  Do not file all these at the same time, and be sure to make it very clear that this is NOT a regular item not received issue. Otherwise, the claim will be submitted to eBay who will reply with the same fake tracking information, and you will lose again. 

This is nothing new.  It is reported almost every day here, and has been going on for years.  Some victims simply file for a return "missing parts or pieces" and when the 'seller' provides the return shipping label, use it to return exactly what their received (box of air).   

If by chance, your 'seller' is no longer a registered user, simply contact eBay through one of the links provided above, and you may be able to avoid all the leg work they will otherwise require from you. 

[oibek83]

The appeal was made in sellers favor. eBay did not Protect me as a Buyer in this Case. Is it difficult for eBay stuff to make a call to USPS in such cases and Ask if Destination Address is the one on file or Not. This could save from scam and takes only several minutes to do!

I'm now going to seek the truth with PayPal...

Thank You for Advises,  Hope they will Help me.

[mudshark61369]

@oibek83,

"The appeal was made in sellers favor. eBay did not Protect me as a Buyer in this Case. Is it difficult for eBay stuff to make a call to USPS in such cases and Ask if Destination Address is the one on file or Not. This could save from scam and takes only several minutes to do"!

eBay is not a party to the shipping contract as either the sender or recipient, so they are not entitled to get tracking information from shipping agencies.  If you have not opened a claim with PayPal, you can still go to the P.O. and get a written letter on USPS stationary stating that the delivery address was not yours. If you open the link below and click on the Go To Best Answer button.  you will see exactly what you need to do to get a refund through ebay, by going through their social media sites. The operative phrase when asking for a clerk to compare addresses is "In General" they cannot give you the exact delivery address from the label.   If you have already contacted PayPal, you have lost your ebay protections.

https://community.ebay.com/t5/Buying/I-tried-contacting-seller-i-tried-contacting-fedex-i-tried/m-p/...

[oibek83]

I think That calling to any Postal Service and asking if the Destination Address in the Order Details corresponds to one in The Tracking Information given by the Seller does not reveal any Sensitive (Private) information of the one who has sent the package. Hence, Postal companies should help legal Buyer (prove is the Order Details Page screenshoot, not?) to aproove or dissapproove the Delivery to their address on file with eBay. This way we will have much less such type of scamers without need to physically visit Postal Office and asking for letter on a paper. Much less paperwork, more time for other activities and much better market situation with minimum efforts required.

Do You agree?

[mudshark61369]

@oibek83,

"I think That calling to any Postal Service and asking if the Destination Address in the Order Details corresponds to one in The Tracking Information given by the Seller does not reveal any Sensitive (Private) information of the one who has sent the package. Hence, Postal companies should help legal Buyer (prove is the Order Details Page screenshoot, not?) to aproove or dissapproove the Delivery to their address on file with eBay".

There two things wrong with that.

1) How would a phone rep know that YOU are the buyer? You cannot send them a screen shot of your Order details page. Even if you could how would they be able to verify that You are the supposed recipient and entitled to the information?

2) The only way a phone or chat rep could send you information, about an address not matching the order details, is by email.  As I wrote in the link you read, eMail origination can be faked, which is why ebay will not accept them as proof of the scam.

I agree there should be a way that ebay and shipping agencies can interact with each other without violating any privacy polices, when proof of a fake tracking scam is needed. However, getting the shipping agencies to go along with that is the problem.  By showing up at a shipper's facility with a phone/tablet, or a screen shot of your order details page, and having an ID with you to validate the address and in many cases the package information, is the only way you were supposed to be the intended recipient, and getting a signed letter, is about the only way proof of a scam on company stationary can be done at present.

FedEx, does have a page people can use to get the info about address and package info type/size/weight. I'm not sure if one has to sign up for some form of Informed delivery to get that page or not though. Even then how would they know that a scammer wouldn't try to use that info to get a refund from an ebay seller?

  The other main shippers do not seem to have a page like that one, so they would have to create one, and allow ebay access to it.  Again, it would be up to the shipper's to decide whether or not they are violating the sender's privacy. Big corporations do not tend to act quickly about issues like that.