Report Seller

[oneluckeywife]

I bought an item from a seller. It arrived but the labels were from a different seller on Amazon. The eBay seller had given my name and address to a seller on a different platform that I didn’t have a transaction with! I had to return it because it didn’t work the return labels had been personally emailed to me because they were from Amazon. 

I left negative feedback because it came from Amazon. Totally misrepresented where and who it was coming from. Now seller has asked that I change the feedback so it doesn’t negatively affect them. 

How do I report the seller and not just the item?

[7606dennis]

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I bought an item from a seller. It arrived but the labels were from a different seller on Amazon. The eBay seller had given my name and address to a seller on a different platform that I didn’t have a transaction with! I had to return it because it didn’t work the return labels had been personally emailed to me because they were from Amazon. 

I left negative feedback because it came from Amazon. Totally misrepresented where and who it was coming from. Now seller has asked that I change the feedback so it doesn’t negatively affect them. 

How do I report the seller and not just the item?

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Amazon sellers use an app to list their merchandise on eBay, with eBay's blessing, and other dual eBay/Amazon sellers who list directly on eBay still use FBA to fill their eBay orders.   And yes, if you have to return it, it needs to go back to FBA where their inventory is at.

If there's a problem with the item, and the seller didn't take care of it, then neg. away.  But don't just neg. someone because you don't approve of their order fulfillment provider. 

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Hmmm. Did not know that. 

What I do know is that if I buy something on eBay,  I'm not gonna be happy if it ships to me directly from Amazon. If this is indeed the case, I want to know that upfront 

BEFORE I commit to buy.  Especially if I can order it myself directly from Amazon with 2 day Prime shipping.

And, what the heck is FBA? #SSOATA 

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If you could buy it yourself directly from Amazon, why would be buying it from a seller on eBay anyway?  Are you saying that the eBay seller should let you know before hand that they have done the legwork for you and found the item on Amazon?  Do you propose that sellers should be personal shoppers?  How do you propose that they be compensated for this service?

[hafoster]

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@slippinjimmy wrote:

Did you get exactly what you ordered?

Was it in the condition it was promised?

Wondering did you read the OP?

[hafoster]

For me, I buy from an eBay seller shipping from Amazon --

since I'm too cheap to pay membership to get free shipping.

I first confirm it's an Amazon stock photo by right-clicking on it --

then consider the price penalty between the two sites before buying.

[thallidguy]

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What I do know is that if I buy something on eBay,  I'm not gonna be happy if it ships to me directly from Amazon. If this is indeed the case, I want to know that upfront 

BEFORE I commit to buy.  Especially if I can order it myself directly from Amazon with 2 day Prime shipping.

And, what the heck is FBA?

Fulfillment by Amazon.  Seller sends bulk inventory to Amazon, Amazon ships as needed to fill the seller's orders.  They will fill orders for other venues than just Amazon.

It could be a drop shipper too... but not every item that comes in a new Amazon box with Amazon shipping labels is a dropshipper...

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Just to elaborate: FBA started as an experiment for Marketplace sellers only. Sellers basically pay Amazon to warehouse items and fulfill orders as they come on. Dropshipping has become such a loaded term on eBay that it's important to make it clear that FBA is not dropshipping in that sense. The seller sources the inventory and ships it to Amazon warehouses. No other seller has access to that inventory. So the seller always has ultimate control over what is available. It's outsourcing fulfillment, not dropshipping.

FBA proved so successful that Amazon expanded it to other third parties selling on other venues, and this is called Amazon Multi-Channel Fulfillment. It seems like a great service for small publishers and manufacturers, who often find it hard to afford their own warehousing and fulfillment. I've also seen it recommended to Kickstarter creators for fulfilling rewards. So it's a good bet that that Amazon box may come from an eBay seller who is paying Amazon to warehouse and ship his inventory that he selected/manufactured, shipped to Amazon's warehouses and which he controls directly (i.e., no other seller has access to it). 

In the OP's case, it may be classic dropshipping from a Marketplace seller because the OP mentioned not recognizing the seller's name. But I do think it's important to understand exactly how Amazon Multi-Channel works before judging sellers who use it. It's perfectly legit.

[chrysylys]

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@slippinjimmy wrote:

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I don't dropship.

I do have a warehouse in another location.

If I had that question I would give pretty  much the same answer "I'll have to check the warehouse and get back to you".

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No I don't know the specific details of all 75,000 items in my warehouse! Especially true for ones I wrote a description for 5 years ago and I get someone asking for an exact measurement.

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I fully expect sellers here to know such details of items, or to be abel to step into another room, find the item and get those details.  If they can't, they're too big to sell here.

[chrysylys]

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@7606dennis wrote:

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Are you saying that the eBay seller should let you know before hand that they have done the legwork for you and found the item on ....?  Do you propose that sellers should be personal shoppers? 

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I propose that seller be required to be honest and state if they have the item at their own location or not.  If they don't, I don't want to be bothered with them.  It's called truth in advertising

And I don't need to quote the entire multi-line to post to respond either.

[*madison]

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As you can see, few here have much regard for personal privacy and are OK with sellers compromising yours at will.

At least you left the Neg.  That's a start.

If enough people do that, maybe sellers will think twice about doing what yours did.

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I'm not sure how you figured that the seller compromised the OP's privacy.  If giving the name and address of the buyer to a drop shipper does so, would giving it to any carrier such USPS, UPS or FedEx be tantamount to the same thing?

Frankly, it reminds me of people that worry so much about people getting their checking account information, but think nothing about paying their bills by writing a check and sending it through the mail.  If you come to think about it, the simple act of paying someone with a check, gives them not only the name of your bank, but also your account number, routing number and a sample of your signature.

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What you have mentioned though is something we agree to, and we already know about it up front.

As a buyer on ebay, I do not give permission for my personal details to be passed onto another company, unless the seller has stated in the listing that they are a dropshipper, and I still go ahead and make the purchase..

[castlemagicmemories]

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As you can see, few here have much regard for personal privacy and are OK with sellers compromising yours at will.

At least you left the Neg.  That's a start.

If enough people do that, maybe sellers will think twice about doing what yours did.

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I'm not sure how you figured that the seller compromised the OP's privacy.  If giving the name and address of the buyer to a drop shipper does so, would giving it to any carrier such USPS, UPS or FedEx be tantamount to the same thing?

Frankly, it reminds me of people that worry so much about people getting their checking account information, but think nothing about paying their bills by writing a check and sending it through the mail.  If you come to think about it, the simple act of paying someone with a check, gives them not only the name of your bank, but also your account number, routing number and a sample of your signature.

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With all due respect, the OP's privacy was compromised because her personal info was shared with an entity that she did authorize to have that info.  The difference is that the OP's information was given without her permission to another entity.  In a transaction that the OP has entered into of her own free will, she has made the decision to share her information and is aware that she is doing that.   

It's kind of like the Ebay policy against spamming.  A seller is not supposed to use your email address to send you anything that you did not request, outside of being in a transaction with you.  They can't or shouldn't just decide to sign you up for their newsletter unless you ask for that.

It's like someone having an unlisted number that someone you gave it to tells everyone what it is.  

Yes, some people may fear people getting their info, but still write and send checks.  But many pay by phone or online to avoid sending checks in the mail.

[castlemagicmemories]

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Some sellers who dropship will say something like, item ships from our warehouse, which is then a clue. Some will say the item will come from our supplier. But some don't say anything.
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So funny you should post that. I just posted a question to a seller asking how tall a doll was that he was selling. He said he would have to get back to me as he needs to check with someone at his warehouse.

Dropshipper. And thank you but I am no longer interested.

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I don't dropship.

I do have a warehouse in another location.

If I had that question I would give pretty  much the same answer "I'll have to check the warehouse and get back to you".

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Jimmy, you are right and I understand that you are not dropshipping; sorry if you were offended by that statement.  But it can be an indication, I have found, that the seller is dropshipping.  

[castlemagicmemories]

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I bought an item from a seller. It arrived but the labels were from a different seller on Amazon. The eBay seller had given my name and address to a seller on a different platform that I didn’t have a transaction with! I had to return it because it didn’t work the return labels had been personally emailed to me because they were from Amazon. 

I left negative feedback because it came from Amazon. Totally misrepresented where and who it was coming from. Now seller has asked that I change the feedback so it doesn’t negatively affect them. 

How do I report the seller and not just the item?

---

Amazon sellers use an app to list their merchandise on eBay, with eBay's blessing, and other dual eBay/Amazon sellers who list directly on eBay still use FBA to fill their eBay orders.   And yes, if you have to return it, it needs to go back to FBA where their inventory is at.

If there's a problem with the item, and the seller didn't take care of it, then neg. away.  But don't just neg. someone because you don't approve of their order fulfillment provider. 

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Hmmm. Did not know that. 

What I do know is that if I buy something on eBay,  I'm not gonna be happy if it ships to me directly from Amazon. If this is indeed the case, I want to know that upfront 

BEFORE I commit to buy.  Especially if I can order it myself directly from Amazon with 2 day Prime shipping.

And, what the heck is FBA? #SSOATA 

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Fulfillment By Amazon.  What is SSOATA?

[jrinam]

thought the o.p. was complaining of a defective item that was dropshipped. returns could be an issue with dropshipping and low cost items are sometimes refunded without return (in my experiences). the dropshipping should be disclosed for this very reason. most online retailers state 'in stock', ' shipped from factory' or 'shipped from our xxxxx store'.  i 'have' your item and i 'can get' your item isnt the same. on many items, the only difference is the box it comes in, others, i preffer the seller has laid eyes and hands on it.

[ted_200]

I propose that seller be required to be honest and state if they have the item at their own location or not.  If they don't, I don't want to be bothered with them.  It's called truth in advertising

That's a foreign concept to eBay...  "Lowest Fees Ever!" comes to mind, as does "simpler and streamlined". 

And they aren't even willing to enforce the "item location" requirements they already have on the books (China).

[7606dennis]

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@7606dennis wrote:

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Are you saying that the eBay seller should let you know before hand that they have done the legwork for you and found the item on ....?  Do you propose that sellers should be personal shoppers? 

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I propose that seller be required to be honest and state if they have the item at their own location or not.  If they don't, I don't want to be bothered with them.  It's called truth in advertising

And I don't need to quote the entire multi-line to post to respond either.

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If the item arrives in the condition it is advertised to be in at the time of the sale, that is truth in advertising.  If you consider that the seller be required to have the item in their physical possesion at the time the sale is made, anyone that has a storage facility would violate your definition. 

[jrinam]

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 If you consider that the seller be required to have the item in their physical possesion at the time the sale is made, anyone that has a storage facility would violate your definition. 

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whatever guidlines are imposed, some will manipulate the gray areas. on my dining room table but the table is in china. 'at my residence','at MY local storage','at my distributor in xxx state' or 'i think i can find it in a distant land and have it shipped to you'. all have their pros and cons, just like comparing a ma and pa shop to wallyworld or online shopping. when i want a huge selection and rock bottom price, dropshippers have the advantage. something more specialized may require seller having knowledge about the product, and a smaller seller is better.

[7606dennis]

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 If you consider that the seller be required to have the item in their physical possesion at the time the sale is made, anyone that has a storage facility would violate your definition. 

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whatever guidlines are imposed, some will manipulate the gray areas. on my dining room table but the table is in china. 'at my residence','at MY local storage','at my distributor in xxx state' or 'i think i can find it in a distant land and have it shipped to you'. all have their pros and cons, just like comparing a ma and pa shop to wallyworld or online shopping. when i want a huge selection and rock bottom price, dropshippers have the advantage. something more specialized may require seller having knowledge about the product, and a smaller seller is better.

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There are, of course, some sellers on eBay that devote whole rooms in their homes to operating their eBay business and storage for the items they sell on eBay.  Some are actually violating local zoning laws by doing so.  Does this make them better eBay sellers?  That is open to debate.

Since eBay doesn't seem to have a problem with sellers drop shipping items from their supplier's locations or with large sellers shipping from warehouses located in different areas of the country or the world, I can't see why a seller using Amazon for that purpose should draw the ire of so many buyers.  Unless, of course, it has something to do with them feeling foolish after realizing that they could have saved money by buying from there themselves. 

Should drop shippers be required to advise that the item will be shipped directly from their supplier's facility?  Perhaps.  However, should they be required to advise buyers of the name of their supplier such as, Amazon, I'm not sure that would be a good idea.