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Received Wrong item & Case Closed.

I received pasta and a camera instead of a Nintendo. The case was closed, and I can't get my money back. I really got scammed!

Message 1 of 29
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28 REPLIES 28

Re: Received Wrong item & Case Closed.

What kind of case did you open? The correct case would have been a return for an item not as described. 

Message 2 of 29
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Re: Received Wrong item & Case Closed.

Anonymous
Not applicable

 

Did you file an ITEM NOT AS DESCRIBED CASE? Most likely you chose the wrong return type since it was closed.

Message 3 of 29
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Re: Received Wrong item & Case Closed.

You are the buyer? Open an Item Not As Described case.

Message 4 of 29
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Re: Received Wrong item & Case Closed.

I opened a not received first because the seller was not going to ship the item. weeks after he shipped it, and this is what I got.

Message 5 of 29
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Re: Received Wrong item & Case Closed.

I dont know what to do anymore. eBay is not helping me. This was a $400 purchase. I'll do everything to get my money back.

Message 6 of 29
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Re: Received Wrong item & Case Closed.

You lost the case because you received something.  Now you have to try to file a case for item "Not as described."  

 

IIRC it's possible to file a "not as described" case even if you had opened a "not received" case.  But if you can't, then you would need to seek recourse through your payment processor, such as PayPal or your credit card company.

Message 7 of 29
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Re: Received Wrong item & Case Closed.

Anonymous
Not applicable

@positivevibesoutlet wrote:

I opened a not received first because the seller was not going to ship the item. weeks after he shipped it, and this is what I got.


That's why you lost. When you file an INR case, they rely on tracking. Since tracking shows it was delivered, the case was closed.

 

As myself and other have stated, you need to file an item not as described.

Message 8 of 29
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Re: Received Wrong item & Case Closed.

Yes, I know the case reason is misleading because he was not going to ship it first. I filed it but then he shipped the item and got the wrong item.

Message 9 of 29
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Re: Received Wrong item & Case Closed.

The case is closed I can't file anymore.

Message 10 of 29
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Re: Received Wrong item & Case Closed.

I also used PayPal to file. They just closed it. I don't know what to do anymore.  

Message 11 of 29
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Re: Received Wrong item & Case Closed.

What kind of case did you file with Paypal? If it was an INR, that's why they closed it.

And that's what happened with your eBay case too.

Last  possible option:  Do a charge back on your credit card.

And may I suggest re-reading eBay's Money Back Guarantee for buyers so that you will know what kind of case works best with which situation?

Just curious:  Exactly how did you know he wasn't going to ship it first? 

Message 12 of 29
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Re: Received Wrong item & Case Closed.

I can't file a case anymore. I think I'll just send this to ic3.gov since I have all his info. Hopefully, the cops will raid him.

Message 13 of 29
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Re: Received Wrong item & Case Closed.

Which type of case did you file with PayPal -- "not received" or "not as described"?

 

If you used a credit card when making your PayPal payment, then you can try going through them.

 

You also need to read eBay's user agreement about buyer protection.  They call it the "Money back guarantee" because if you follow its procedures you can get your money back. 

 

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

 

If you ever find yourself in a difficult transaction again, please come here for advice before you do anything.

Message 14 of 29
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Re: Received Wrong item & Case Closed.

Anonymous
Not applicable

@positivevibesoutlet wrote:

I can't file a case anymore. I think I'll just send this to ic3.gov since I have all his info. Hopefully, the cops will raid him.


This response and some of your other responses show, no offense, a bit of immaturity.

 

Instead of guessing, etc. how's about you read up about the MBG and what to do in these types of situations instead of assuming and making the wrong choices?

Message 15 of 29
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