FedEx says this tracking has nothing to do with me.
@p-katy
Sounds like the same old "fake tracking" scam that is reported here just about every day. Even if it has the same barcode and information for a label generated on eBay, it is simple matter to alter the address to some other entity in your Zipcode. eBay uses PDF files without security and they are being used for phony returns to sellers as well. It is NOT a new concept. At this point you can appeal with the reason the Zipcodes do no match, and that may be the end of it, and is surprising to know that you did not prevail in the INR claim for that reason alone. Others have reported the same thing of late, however, when the 'recorded delivery' was even to a different state. The auto system seems to have been give a proverbial kick, and 'tracking that shows delivery of anything anywhere' seems to suffice for the seller to prevail.
Unfortunately, if you appeal fails, eBay requires a written document from the carrier to overturn this. eBay also knows that this documentation is often impossible to obtain which saves them money in having to pay out to you. You do not need the address to which it was delivered, only that it was not intended for you. Saying it has "nothing to do with you" would be good! If you have a FedEx office near you, you can take the eBay documents with the tracking number/order details to show that the information on the tracking that you have. This can be on your phone or tablet. It can be an hand written note, signed and dated by a clerk.
When you get that information, or even if they refuse you need to contact eBay via one of their social media platforms. Do not mention that this is an "item not received issue", but rather explain it is a fake tracking scam problem. One is to use the blue message button at the top corner of this page:
https://www.facebook.com/eBayForBusiness
Unlike the regular outsourced foreign call center eBay reps you get on call back or chat, the people that monitor this portal are actual US based employees that are quite familiar with this scam, and do have the authority to help you. YOU MAY NOT EVEN NEED TO GET A FEDEX letter because the Zipcode does not match. Even if FedEx refuses to give you the documentation, you can still try this. Explain the problem and ask what they need.
Another often less desirable option would be to file an "item not as described" claim instead. Your seller will have three days to provide a return label or a refund. You return to the case on day 4 and escalate "ask eBay to step in". You use the label you get and send a package similar to what you received i.e. box of air. Be advised this is not the first course of action, and merely beats eBay at their own bot game that insists that you received your item when you know better. BE ADVISED NOT to do this if the parcel starts showing it is being returned to the seller in the next day or so. Some of the scammers are either recalling them, or the actual recipients are marking them RETURN TO SENDER. Unfortunately for you, RTS parcels are considered the buyer's problem and the seller is not required to refund at all.
Another option would be to contact your credit card company. Once you do this, eBay no longer help you, to consider this as sort of a last resort. DO NOT CLAIM ITEM NOT RECIEVED, but rather insist this is a case of fraud involving fake tracking/delivery confirmation. Ask what evidence is required and who you contacted at FedEx, and what you have determined so far. Their requirements may not be as strict as eBay's.
Do come back if you have any questions. Good luck, and let us know how it goes.
