06-15-2024 10:06 AM
Starting about 1 month ago, eBay changed the email notifications, so the subject line is exactly the same for every single item. All it says is "An update on your order". So if I have 30 items that have shipped, I have to go through 30 different emails and open them, one at a time, to be able to find a specific one. Just put the item name back in the subject line, so we can easily distinguish them.
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08-12-2024 08:14 AM
They finally changed it back! I talked with eBay support every week for the last month, and told them I would continue to bother them until they changed it back, and now I am getting the item name in the email updates again! Hope everyone else is too.
06-15-2024 10:42 AM - edited 06-15-2024 10:42 AM
This is a member-to-member forum. No one from eBay will read your post. But if you're having trouble keeping up from your emails an alternative is to go to your purchase history and check status there.
06-15-2024 09:09 PM
@kathiec wrote:This is a member-to-member forum. No one from eBay will read your post. But if you're having trouble keeping up from your emails an alternative is to go to your purchase history and check status there.
This is a lot easier and more reliable than email.
06-16-2024 03:24 PM
@orville_sash wrote:Starting about [April 20, 2 months] ago, eBay changed the email notifications, so the subject line is exactly the same for every single item. All it says is "An update on your order". So if I have 30 items that have shipped, I have to go through 30 different emails and open them, one at a time, to be able to find a specific one. Just put the item name back in the subject line, so we can easily distinguish them.
Hi elizabeth@ebay has there been any update, to revert the item name back into the subject line of the order update messages from eBay?
Here's how it looks now, where "the subject line is exactly the same for every single item" as @orville_sash wrote.
And here is another thread.
07-11-2024 02:34 PM
I contacted eBay support, and they said they would do something about it, but they still have not.
08-12-2024 08:14 AM
They finally changed it back! I talked with eBay support every week for the last month, and told them I would continue to bother them until they changed it back, and now I am getting the item name in the email updates again! Hope everyone else is too.