Package delivered at wrong address

[gabi-tt]

A seller send my package at the wrong address.

The company says delivered and there is a picture of the package put on the floor at an unknown address.

My delivery address is a UPS store with people that gets the package for you. The package has been delivered during working hours so there is no way that package ended-up on the street. Actually that is the reason I am paying an expensive service to get my packages so I don't have to worry having the package left on the street.

I opened a case with Ebay giving all the information that I am providing right now. I called the delivery company and they told me by phone that the address of delivery is not the address I provided. I asked the seller to contact the company which he didn't do.

Actually there is an history on my case where I ask question to the seller and seller never replies but Ebay didn't even care of that.

The seller just said package delivered to Ebay and the case has been closed on his favor without him doing nothing at all to check for a package that he is responsible to deliver.

Ebay abandoned me (the buyer) so I opened a case on Paypal and exactly the same thing happened. Buyer protection ? no!

It is easy for an Ebay seller to ship to the wrong address and go away with it.

I just can't believe with all Ebay years of experience that they still consider that a delivered status means the package has been delivered at the correct address.

I am going be very careful from now on buying from Ebay because sellers bear no responsibility for sending your item to the wrong address and nobody cares from the seller, to Ebay, to Paypal except the buyer (me in that case).

I wonder to how many buyers it happens on Ebay every day.

[chevymontecarlo88]

The scammers are always going to find ways. It never ends and is sad.

[mudshark61369]

@ittybitnot, @campanaelia ,

Ittybit..., asked:

"So why can't the buyer just do the reverse if they know they're being scammed'?

If a seller scammer has changed the shipping address, what makes you think they do not have a bogus ship to / return address?  Scammers aren't dumb for the most part after all.  So if you file an INAD dispute, and receive a return label it will probably end up being an undeliverable or nonexistent address in their registered zip code, and then a buyer may be the one ebay punishes.   If the scammer wanted to add insult to injury, they could even file a claim with the postal inspectors.

[gabi-tt]

I asked to be contacted by an agent on Paypal using the chat widget. That is what I found on the Paypal chat today:

If you are contacting us regarding the dispute case XXXXXXX filed for item not received. I reviewed the case and see that it is closed in seller favor. The reason why your case was closed, despite not receiving your order, was because of the tracking number your seller provided to us showing valid proof of delivery to the city, state, and zip code that was provided to the seller within the transaction details. 

For us to disprove the seller’s tracking number for your case, we’ll need confirmation from the mail carrier(FedEx) stating that no item was delivered to the address. We don’t need to know where the item was delivered to or to whom received it. Just a simple confirmation that nothing under the tracking number of (<XXXXXXXXX>) was delivered to your address. 

We can accept this proof in any of the following forms;

• A screenshot of an email from the mail carrier to you.
• A screenshot of a messaging transcript between you and the mail carrier, if they have a messaging option.
• A photo of a letter on their company letterhead.
• A photo of a document printed from the mail carrier.

I am going to try to go to Fedex in the next few days to get that document.

[house*of*paws]

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@gabi-tt wrote:

I am going to try to go to Fedex in the next few days to get that document.

Hi @gabi-tt 

Buyers have reported having difficulty obtaining a statement from their local FedEx office.  [That probably depends on the particular office.]

I had contacted FedEx at their 800 number (800-463-3339) … and they sent me the statement as an attachment to my personal email without difficulty.

BTW, I don’t think anyone’s pointed out yet on this thread that the scammer isn’t always the seller.  In 2 of the several fake tracking scams I was involved in … it was the drop-shipper (or the drop-shipper’s supplier) who perpetrated the scam.  The sellers were as victimized as I was.

[gabi-tt]

Hello @house*of*paws,

Thanks for the info, I'll try by phone then. I called Fedex already at that number on June 12 and they confirmed me it was not my address on the label but I didn't know at that time I should have asked for a written confirmation of that. I didn't know that the drop-shipper could be involved in a scam too. My seller was not honest since the start anyway, he didn't contacted Fedex. I believe he was just lazy but I don't know for sure.

[gabi-tt]

Hello @house*of*paws,

I just contacted Fedex, to that phone number (800)463-3339, and I couldn't get a representative because my case was closed already. So I tried that number (877)339-2774 for technical support and I manage to get a real person. That person told me yes it has been delivered to the wrong address and the shipper is Walmart (so that is what it is a drop-shipping scam) and from the seller behavior I believe he is involved. That Fedex representative also told me that unfortunately they don't have the option to send me an email to confirm that it has been shipped to the wrong address. Fedex like Ebay is not doing anything here to prevent that scam that is a shame. It is really easy for the seller to scam people and go away with it on Ebay. I don't remember it was like that before. I believe it is really hurting Ebay's reputation, I don't understand why they don't do nothing about it.

What I would advise to any Ebay buyers is to at least avoid any seller that ships from a place that is too generic. I mean if you look for an item put for sale by many sellers and it comes from the same location i.e. "Located in: Chino, California, United States" well avoid that because it is most likely a scam. Ebay buyers should better go on Amazon and shipped by Amazon or another Ebay seller with unique selling location.

[gabi-tt]

For what it worth I reported the seller on Ebay for not following Ebay policies, that was my last card. I don't believe I am going to be refunded now.

[gabi-tt]

I have noticed ebay didn't even published the negative comments I put to the user. Ebay is litteraly encouraging that scam.

[house*of*paws]

Thanks for the update @gabi-tt .  I would try phoning FedEx again to see if another rep might be willing to send you the statement that your name and address were NOT on the package with the tracking number you were given.

If you can get FedEx to attach the statement to an email ... you can phone your credit card company, ask to speak to their Fraud Department, and ask them to do a chargeback.

Even if you cannot get a statement from FedEx ... I would STILL contact the Fraud Department of your credit card company and see if they will check with FedEx to verify that your personal information is NOT associated with the tracking number you were given.

Your credit card company is much more likely to provide a refund than eBay ... since you will be speaking to a human in the Fraud Department who is aware of this very common scam.

BTW, sellers using Walmart as their 'drop-shipper' could put a variety of US cities as their Item Location ... not just China, CA.

[gabi-tt]

The history of delivery does not say chino California, meaning it has not been sent from there but from my state of living. So I am going to try to appeal with that if I can on Paypal, saying that the shipper is not the buyer.

[house*of*paws]

@gabi-tt 

You don't 'appeal' on PayPal.  You open a new 'Item not received' claim with PayPal ... choosing 'Shipped to different address' as the reason.

If PayPal doesn't work out for some reason ... then file a claim with the payment method you used on PayPal.

[You have THREE opportunities to file a claim.]

[campanaelia]

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@mudshark61369 wrote:

@ittybitnot, @campanaelia ,

Ittybit..., asked:

"So why can't the buyer just do the reverse if they know they're being scammed'?

If a seller scammer has changed the shipping address, what makes you think they do not have a bogus ship to / return address?  Scammers aren't dumb for the most part after all.  So if you file an INAD dispute, and receive a return label it will probably end up being an undeliverable or nonexistent address in their registered zip code, and then a buyer may be the one ebay punishes.   If the scammer wanted to add insult to injury, they could even file a claim with the postal inspectors.

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If a seller provides a prepaid return label with an invalid address the buyer will be refunded when it's returned back to the buyer. I've read on many other sites of buyers opening INAD claims with a 100% success rate and they highly recommend doing that over filing an INR. And thinking about a scammer filing a claim with postal inspectors had me lol.