Wondering if anyone has any thoughts about this. Today I left my 2nd negative feedback in 16 years on eBay. The first one was a transaction that took 4 months to receive half of the order, then seller stopped communicating with me. There was no other choice at that point. I've been disappointed with sellers before but never would leave a feedback if that were the case. Only when someone totally drops the ball do they deserve a negative in my book.
So on to my second one. I purchased an item listed as open box. When I receive the item, not only is it not in "open box" condition, the label on the box states refurbished. I open the box and there are signs of wear on the item, scratches and such. I email seller immediately with photos, no response. Email again 2 days later, no response. Open a case with eBay and 2 days later I receive a return label. I send it back and after it is received a few days after that I receive a 75% refund and seller claims there is more damage to the item with no photos as evidence (how the hell does someone even do a partial refund on an SNAD return). There was no further damage to the item, at least not when I shipped it. I bring it up with eBay and they refunded me the extra 25%. I'm not sure if they did a courtesy refund or if the deducted it from the seller.
So that 75% refund was what put me over the edge to leave a negative. My feedback said more or less "lied about condition, lied about return, had to case up with eBay for refund". Nothing derogatory.
Was it that the item had been returned and a case closed on it that removes feedback? If so, that's pretty poor. I can see that on a item not received, but not when a seller deceitfully tries to misrepresent the item, and the return. The condition once returned is irrelevant to me. I received an item that wasn't as described and provided evidence of it the same day I received it. Seller chose to ignore my emails, then lie about the return.
