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Is Buying on Ebay Really Worth the hassell?

Just for those who somehow think I don’t do my due diligence when shopping on Ebay the following is the average work that I at least do when shopping on Ebay. Most people may be willing to accept (concede) and pay the differences for the lack of seller integrity or Ebays one sided policies. Please understand I am not saying sellers are primarily bad out here, not at all. I’m saying a few bad apples ruin it all for everyone and sellers can just as easily say that about buyers as well. I acknowledge that the vast majority of sellers are respectful and honest and genuingly care about their customers.      

   

If you as a couscous buyer and are diligent the process of buying begines with finding what you are looking for and researching for specs. this often means cross referencing sellers (some sellers list more specs and info, then others).

Now this does not meant the items are identical you may have to determine that a seller who does not list this info may be hiding the fact that even if it looks the same it may not perform the same. Now if  the specs are lacking you as a buyer must assume there is  a reason the specs are missing so a buyer may want to ask the seller for the specs most sellers will attempt to answer but again some will not (I understand that they deal with 1000s of orders and don’t need my business) so now there’s a 50% my massage goes unnoticed or unanswered or the seller  will simply say they don’t have the info available. Now I’ve wasted my time asking the seller for specs.

If I’m lucky and I don’t need specs or I find a seller who lists the specs I can move onto the next step, (This 1 & 2). 

 

Now I can start weeding out foreign sellers (Shipping takes longer from foriegn sellers and extra fees can be added even if the seller asks for US Funds).  I look at where it is shipped from and the Currency (this is step 3).

 Next I have to verify if the seller is actually from the US this means I have to go to the sellers feedback page and if I click the right link I can see the sellers location (this is step 4).

 

Now after all these things if the specs can't be found . I may need to Contact the Seller verify product specs. sometimes requires a couple emails back and forth. (this is step 5).

 

Next I purchase the item (Pay for item including currency fee if disclosed (this is step 6).

 

Now I recieve Receive item verify item description I have 30 day protection If all goe well  the transaction is complete (this is step 7)

 If there is an issue with the item I will need to contact the seller this may involve several emails (this is step 8). 

If I need Ebay asisstance to escalate I have to wait a week or 2 more before Ebay will interviene. (this is Step nine)

  Once Ebay gets involved I spend more time emailing back and forth If I win I wait a cou8ple more days for a refund.  Hope fully this is the end (this is Step 10).

 

Now there is a posibility after the transaction is conplete I may get a surprize when my bank statement arrives this comes in the form of a currency conversion fee that was not disclosed to me during the transaction. now if this accures I may have made several purchases in that time period. so I may not know which transaction the fee is applied to so now I have to search my Ebay Purchases and Pay pal withdrawls to see if I can find a corisponding puchase for the fee. This can take up to an hour depending on how many purchases I made during that time frame (this is step 11) 

 

If I cant match the purchase with the fee i then have to call the bank which typically means being put on hold for several more minutes before solving the riddle (this is step 12).  

 

 Now why do I post this? where it is true these are extreem circumstances and are not the majority of the tansactions, most Transactions are indeed smooth aside from the initial research on the product and seller, I think this could and should be made better.

 

Sellers can list specs this would save alot of time some do but alot don't. 

 

Sellers should not be allowed to get hits with false prices for items not being searched for. That is If we are searching for a phone the search brings up listings & pics of phone but when you click the search listing it goes to the liting where the seller search price is for a charge cord or ear phones and the phone is at a much greater price than the search indicated. This is rude, inconsiderate and a waste of buyers time.  

 

Seller location and actual curency desired should be mandatory in the listing along with shipping location. 

 

Sellers particularly Ebay Motors should not be allowed to lsit items with extended warrenties, Buyers are buying warrantees if Ebay won't enforce the listing beyond 30 days the seller should not be allowed to list as such. Buyeres have no recoarse if  the seller will not honor the warrentee or pass on the manufactures info. This is false advertizing and it needs to stop, 4 out of my last 6 Ebay Motor purchases just flat ripped me off Ebay needs to stop these false litings. 

 

The point of this post  is that even if you are a diligent buyer it's alot of work and time. And so many posters out here just want to blame buyers for not being dilegent or some how accuse them of being stupid if they buy something and get ripped off. Like its the buyers fault that a seller rips them off.  I just don't understand this kind of thinking like it's my fault that someone else lacks honor and integrity. I consider myself weak when it comes to honor and integrity yet I don't make excuses when I fall. If I can barely stand on my own how can I be respocible when another peoson falls. Is this what we  have come to, its become easyier to blame others when we fail than to be  responcible for our own actions. 

Life and death are certain. It is what we do between that matters.
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Re: Is Buying on Ebay Really Worth the hassell?

Anonymous
Not applicable

@eburtonlab wrote:

If you filed a "not as described" case with eBay within the prescribed time limit and the seller does not provide a prepaid return label or pay for shipping and does not refund you, after three business days you should be able to ask eBay to step in and force a full refund.

 

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

 

https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701

 


Small problem: I'm already fully aware of both of those links. Have you actually tried to make anything in there work here of late? Most of the options are purposely disabled. I've already filed twice on two different items, the first one, I actually followed the return process, the seller stated that I was lying, item was open and broken.
Uh, how was I supposed to discover what was in the box without opening it? The 'broken' part...the seller gave no details about what was actually broken. and left out the fact that the electrical item arrived here soaked in coffee, and stole half of my refund. Asking Ebay to step in (your second link) only leads to a broken dead end...once again, purposely done.

The second scammer? I'm still waiting for your vaunted Ebay support team (lol) to do something about the fact that the seller told me to pound sand concerning them ever sending me a prepaid return label...and once again, none of the links to report this to Ebay actually go anywhere. 

Want to try again?

Message 46 of 64
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Re: Is Buying on Ebay Really Worth the hassell?

If you find a good seller, test them with a few purchases, and are happy with the results then yes. I used to hate ebay for buying cause everyone sold their old dog and cat hair covered crap when they said they had no pets.

Now the sellers are so much better. Most people have a business license and they have a reputation to protect. The days of cat hairs are over.

It's always a bit of a risk with technology or "refurbished" crap, but that's life. If you can find a good video card you have always wanted for $200 versus the $500 it is new then you have to decide if it's worth the risk. A lot of retail stuff ends up here too because of stupid packaging errors or simply because returns are a hassle and companies dump the stuff off rather than resell it as opened, etc. If you have the patience you can build a whole studio one piece at a time.

Message 47 of 64
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Re: Is Buying on Ebay Really Worth the hassell?

Most of the options are purposely disabled.

 

The link to get eBay to step in should be active after three business days if you filed a "not as described" case with eBay within the established time-frame. At that point, the refund should be fully automatic, unless you have done something to invalidate your eBay claim such as opening a simultaneous competing claim with your payment method or waiting too long to act.

 

Otherwise, what browser are you using? Latest version? Any difference if you try another?

 

Message 48 of 64
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Re: Is Buying on Ebay Really Worth the hassell?

You are CAUTIOUS?  

Message 49 of 64
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Re: Is Buying on Ebay Really Worth the hassell?

Anonymous
Not applicable

@zeonzaku0 wrote:

If you find a good seller, test them with a few purchases, and are happy with the results then yes. I used to hate ebay for buying cause everyone sold their old dog and cat hair covered crap when they said they had no pets.

Now the sellers are so much better. Most people have a business license and they have a reputation to protect. The days of cat hairs are over.

It's always a bit of a risk with technology or "refurbished" crap, but that's life. If you can find a good video card you have always wanted for $200 versus the $500 it is new then you have to decide if it's worth the risk. A lot of retail stuff ends up here too because of stupid packaging errors or simply because returns are a hassle and companies dump the stuff off rather than resell it as opened, etc. If you have the patience you can build a whole studio one piece at a time.


The two Ebay scammers in question? Tens of thousands of transactions, and one with perfect feedback...and that simply doesn't happen in the automotive business. I've been involved with that for over thirty years, there's always an unhappy customer. 
I discovered why it's perfect: I ran a test negative feedback...and it never showed up. 

I'm not exactly in a small online community, I've got dozens, possibly hundreds of horror stories from Ebay, including my own. The "Magic Disappearing Negative Feedback" isn't an old wives tale, it actually happens, and is what Ebay actively does to protect their bread and butter, the sellers. This is why Ebay is desperately trying to expand into other markets, this market has had it up to here with Ebay's glorious fleecing of its customers.

The one constant, however, concerning Ebay, and the burned customers I've interacted with? 

They're sick to death of the place, and either only visit this place when they desperately need something...or have walked away entirely, taking their money with them. This is what happens when Ebay actively supports the screwing of customers, we become weary and go somewhere else.

I'm only in here long enough to try to salvage some of my losses and I'm hitting the bricks. 

Message 50 of 64
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Re: Is Buying on Ebay Really Worth the hassell?

It is not our "vaunted eBay support team".

No one here is an eBay employee, so it's not our team.

Message 51 of 64
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Re: Is Buying on Ebay Really Worth the hassell?

"Most people have a business license . . ."? 

And you know that how?  

Message 52 of 64
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Re: Is Buying on Ebay Really Worth the hassell?


@Anonymous wrote:

The second scammer? I'm still waiting for your vaunted Ebay support team (lol) to do something about the fact that the seller told me to pound sand concerning them ever sending me a prepaid return label...and once again, none of the links to report this to Ebay actually go anywhere. 

Want to try again? 

Absolutely Mistrery, you'll want to try again. Just leave a private message for eBay on Facebook.

 

nenu5410_0-1683407099201.jpeg

 

You'll likely get a @Anonymous refund with requiring a return.

Message 53 of 64
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Re: Is Buying on Ebay Really Worth the hassell?

Anonymous
Not applicable

@eburtonlab wrote:

Most of the options are purposely disabled.

 

The link to get eBay to step in should be active after three business days if you filed a "not as described" case with eBay within the established time-frame. At that point, the refund should be fully automatic, unless you have done something to invalidate your eBay claim such as opening a simultaneous competing claim with your payment method or waiting too long to act.

 

Otherwise, what browser are you using? Latest version? Any difference if you try another?

 


It's been past three days. It's been crickets from Ebay. And no, I did what the Ebay Religious Faithful have suggested, in that I should do exactly that and wait for the mysterious, magical process to work itself out...and jack and splat have happened...with Jack leaving town. 

I'm actually looking at this quite positively, in that I know I'm already screwed out of $470, but I also don't have to waste any additional hours of my life that I'll never get back in attempting to surf through an also-broken Ebay search (?) engine. A small loss, obviously, but thankfully I'll be able to put the final nail in the coffin that has been my almost entirely miserable experience in being a customer in Ebay.

Concerning the browser: I've got three different PC's to access, and it doesn't matter which PC or which browser I use, look, the site is collapsing in on itself.

Message 54 of 64
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Re: Is Buying on Ebay Really Worth the hassell?

Anonymous
Not applicable

@nenu-5410 wrote:


Absolutely Mistrery, you'll want to try again. Just leave a private message for eBay on Facebook.

 

nenu5410_0-1683407099201.jpeg

 

You'll likely get a @Anonymous refund with requiring a return.


Lol. Sorry, but even the Ebay FB page is only replying with automated responses directing you back to the page with all of the broken links. 

Message 55 of 64
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Re: Is Buying on Ebay Really Worth the hassell?


@Anonymous wrote:

@nenu-5410 wrote:


Absolutely Mistrery, you'll want to try again. Just leave a private message for eBay on Facebook.

 

nenu5410_0-1683407099201.jpeg

 

You'll likely get a @Anonymous refund with requiring a return.


Lol. Sorry, but even the Ebay FB page is only replying with automated responses directing you back to the page with all of the broken links. 


Nope, not the eBay FB page: Leave a private message.

Message 56 of 64
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Re: Is Buying on Ebay Really Worth the hassell?

It's been past three days.

 

Three business days? If so, you may want to contact eBay directly and tell them you are unable to get eBay to step in using the proper link even though you have followed the correct steps, if that is the case.

 

If you are still unable to get satisfaction from eBay, you can fall back on your payment source. PayPal and most credit cards offer up to six months protection from the time of purchase for items that are not as described. You may have to pay to ship the item back at your own expense if you go that route, which is one reason why you should make absolutely sure you have exhausted all possible avenues with eBay first before trying that.

 

I've got three different PC's to access, and it doesn't matter which PC or which browser I use, look, the site is collapsing in on itself.

 

What specific issues are you experiencing?

 

 

Message 57 of 64
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Re: Is Buying on Ebay Really Worth the hassell?


@mikescustomlumber wrote:

 

  Here’s a real big issue buyers have the right to reasonably expect their products to last more than 90 days. Ebay removing the 90 day protection is an insult and an unrealistic expectation to a buyer. It promotes scammers and rip offs if you support this than you are admitting you want the ability to sell buyers junk and you expect them to be happy about it.           


I'm sorry, but no. I work B&M retail. We have a 60 day return policy-- if your item malfunctions within 60 days, you can bring it back and get a replacement. After that? You need to take it up with the manufacturer themselves.

Message 58 of 64
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Re: Is Buying on Ebay Really Worth the hassell?

Most of the big brick and motor stores only have a 30 day return policy.

Message 59 of 64
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Re: Is Buying on Ebay Really Worth the hassell?

Sadly, they are not much help to honest sellers who get scammed either. Or when a seller needs tech support. The whole thing seems to be ran by chat bots. Ebay used to have more than 13,000 human customer support representatives in the USA. They lost their jobs, not sure how many real reps are in the USA now. I haven't been able to spreak with someone in the continental US since late 2019 when the big "P" started. We lost our support on both sides, both sellers and buyers. eBay used to be a great platform....

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