eBay

kathyb500 · ‎01-18-2023

I purchased an item on 1/3. On 1/4, seller printed label. There was no other activity. I waited a week then asked if he shipped the item. He said yes. I opened an INR on 1/13. Now, today 1/18, all of a sudden the item has been "picked up" by the USPS.

Either he lied and never shipped the item, and now is shipping it, or he already shipped it and it got lost in the mail. I expect that he has reprinted the label and is going to send me some other item. If that happens, and I get a different item, what do I do? Will I be able to cancel the INR and then open a Wrong Item Received case? Any input is appreciated. I want to make sure I handle this correctly.

kathyb500 · ‎01-18-2023

UPDATE: Just got an email from ebay that the delivery date has been updated to 1/21. The case was supposed to be escalated on 1/20. Will I still be able to escalate? I will gladly pay him back for the item if I get the correct one, but I don't trust this seller now. And he has gotten 4 negative feedback in the time since I ordered this item.

janet9988 · ‎01-18-2023

Yes escalate it.

I would not trust the seller at all.

He lied to you once already.

Lift your left leg at midnight to start off on the right foot. Happy new Year!

kathiec · ‎01-18-2023

Since eBay changed the estimated delivery date you may not be able to escalate yet. If that's the case just keep monitoring the case to escalate when the option appears. If you get something other than what you ordered you'll be able to open a 'not as described' case.

kathyb500 · ‎01-18-2023

Okay. Thank you. That's what I needed to know.

lamber9347 · ‎01-18-2023

@kathyb500 You have purchased an item on a platform that offers a money back guarantee, so you have nothing to worry about. Once you actually receive the item and if it is something other than what you ordered, you go to your purchase history and select the item. Mark it as item not as described, which is the option you need to select. The INR case will not interfere with a return, they are treated separately. You only get one chance at opening a return case so take your time and choose this option. Seller will have to send you a return label and then all you have to do is print the return label and ship it back before the time period ends. Very simple and you will receive a full refund.

Try to remain positive that you will receive your item as expected, but you have a backup either way. Best of luck to you....

ms.rodriguez* · ‎01-18-2023

It's possible that the seller is a drop shipper and wanted the item to arrive to him so that he can resend. Wait until Jan 21 and look at the tracking and see if it's close to you. Do not escalate. Once the item arrives , that case should close automatically. Inspect the item. Is it what you ordered? If something is wrong. Then you close the item not received case (if it has not done so automatically) and open an item NOT as described case.

Follow the directions exactly. In 3 days, you escalate the case if you have not gotten a return shipping label or a refund. Have the item ready to ship. Use the same box that he used but cover the original shipping label.

DO NOT COMMUNICATE with the seller. Do NOT close the case at their request.

fab_finds4u · ‎01-19-2023

After opening the case escalate it by 21 days. That is the timeframe for getting eBay to help.

mudshark61369 · ‎01-19-2023

@kathyb500,

Since the tracking is updating ebay will extend the time before you can ask them to step in. You may want to check the USPS site to get a more accurate tracking history, than the 2nd hand Pitney Bowes tracking ebay uses.

"I expeche has reprinted the label and is going to send me some other item... he has gotten 4 negative feedback in the time since I ordered this item".

If the seller in question is the one from N.J.. Only 1 of the 4 negatives was for slow/delayed shipping. 2 do not give any real info and one was for not as described, but not different, so I do not think you will receive something different than what you bought. You can't trust the info you get from the anti ebay blogs.

As a seller yourself, you should know how eBay's Money Back Guarantee works, if you have not read the policy in a while maybe you should review it again.

"THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" (unknown)

kathyb500 · ‎01-19-2023

I'm aware of the selling policy. I just wanted to make sure I had my bases covered, because I never encountered this before. I'm not the type of seller who doesn't ship for two weeks, lies to the buyer that I did ship, and then ships after they open an INR. I thought I remembered from a while back that you couldn't open two cases, and I thought he did this to block me from opening a NAD. But I wasn't sure. But I think NADs are treated differently now, and is under returns instead of cases. Just making sure that was the case.

aproudparent2010 · ‎01-19-2023

@kathyb500 wrote:
UPDATE: Just got an email from ebay that the delivery date has been updated to 1/21. The case was supposed to be escalated on 1/20. Will I still be able to escalate? I will gladly pay him back for the item if I get the correct one, but I don't trust this seller now. And he has gotten 4 negative feedback in the time since I ordered this item.

eBay will extend the case date as long as package shows movement.