FRAUD

[69rixter2012]

Do I have any recourse? Bought an item that is listed fraudulently. Seller won't respond.(obviously) EBay has refused to help (tried online "EBay help/contact") and just got the bum's-rush from them. Anything I can do to #1. receive refund or comparable item #2. Warn potential 'buyers" to fraudulent item?

[heckofagame]

Did you receive the item?

[eburtonlab]

What sort of fraud?

In most cases, you should be able to file an item not received case after the last estimated shipping date has passed. If the seller cannot provide tracking that shows delivery, you will win.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

If the seller provides fake tracking, see here:

https://community.ebay.com/t5/Buying/Fraud-with-the-help-of-eBay/m-p/32449690/highlight/true#M378234

If the listing was placed in a category where normal money back guarantees do not apply, see here:

https://community.ebay.com/t5/Ask-a-Mentor/I-bought-and-paid-for-a-flat-screen-tv-that-i-never-recei...

[donsdetour]

If you received an item that is not as described open a case saying so.

[kathiec]

To paraphrase the old maxim, "eBay helps those who help themselves". You don't specify exactly what your specific issue is. But it's very doubtful that it's anything that would require contacting customer service, given the automated means of opening cases under eBay's quite comprehensive Money Back Guarantee. If you'll return and give the details of your issue I'm sure someone will be happy to tell you the exact steps you need to take to open the appropriate case.

[69rixter2012]

Wish to THANK all who've replied to my post concerning EBay's protection of sellers who are fraudulent. Especially, "sellers" from China. After reading so many of the complaints at this post it's evident #1. EBay is a corrupt corporation who'll deceive and support theft of American citizens. #2. A corporation who's profits override anything. #3. EBay will not respond to inquiries of/about deception or theft of it's patrons. It is clear to me and it should be to everyone that EBay should not be utilized by anyone!!!  Amazon, Wayfair, WalMart are just a few of the e-tailers that should be considered rather than use EBay. And, it's quite suspicious that EBay owns all of the sites that are used to file complaints about their products and services (or lack thereof). Ebay's response to my complaint was to say "I no longer needed to contact them"!! They're correct and now it's not them (EBay), but my states attorney general that I'll contact. I encourage all of you to do the same.

[69rixter2012]

I did and they didn't except the "claim" and further stated not to contact them again!

[69rixter2012]

No one except you has ever said 'EBay helps them who help themselves". I most certainly did explain my situation. And you do not consider fraud/deception "anything that would require contacting customer service"?? 

[stainlessenginecovers]

Unless you opened a 'return case' after 30 days or have opened numerous return cases, there is no reason for ebay to 'deny' you opening a return. Was this past the 30 days? Do you have other 'return' cases for 'fraud'? 

[69rixter2012]

I did receive said item. That's how I know it's a fraud. Seller refuses, after several inquires, to respond. I informed EBay of this and was told not to contact them(the seller and/or Ebay) again. The item falls under their fraud/deception category, Ebay just refuses to do anything!!!

[kathiec]

Huh??? I read your last post and there wasn't one person sharing your complaints, just people who couldn't figure out what your complaint specifically was to be able to help. If you were equally eloquent when you contacted CS, it's no wonder they couldn't help. And as many of us attempted to tell you, there's seldom a reason to contact CS, as eBay's Money Back Guarantee offers automated ways to open a case and get a refund. I have the feeling that had you done that you would already have been refunded and using your time for more productive pursuits.

I also had a good laugh at your statement that eBay owns all the sites where you could file a complaint.

[buyselljack2016]

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@69rixter2012 wrote:

No one except you has ever said 'EBay helps them who help themselves". I most certainly did explain my situation. And you do not consider fraud/deception "anything that would require contacting customer service"?? Let me ask, did you read my post....or do you even know how to read?

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Your post is vague, and presents little in the line of details.

[kensgiftshop]

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@69rixter2012 wrote:

I did and they didn't except the "claim" and further stated not to contact them again!

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When you filed for the return, what did you choose as the reason for the return?

[kensgiftshop]

@69rixter2012 

If you let us know exactly what happened and what you've done so far, you might be able to get a little help.

Ebay is pretty good when it come to buyers problems, but there are steps you need to follow.

[69rixter2012]

RE: kensgiftshop

Thank you for your response. Ahmmm....I did what was required of the site concerning a 'fraudulent item". OK, let's start here #1. Item was deceptive in that it did not have the amount of storage it claimed to have. #2. By the time I realized this, it was past the 30 warranty. This is the grounds EBay is using to refuse intervention. Understand, I'm not trying to undermine the 30 day warranty, I'm using the fraudulent claim as basis for my wish to return/refund. I've queried the seller 3x's with no response and, Ebay responded by telling me not to contact them(seller or EBay) again. Would you consider that statement good customer service? Oh, one other thing I did ask them for was information on how to "warn others" of this product. Absolutely no response to that!