Estimated Shipping & Delivery Dates Keep Moving Out

[tealover63]

Hi!  Can someone please help with this question?  I purchased/made payment on an item on 3/9/23.  It is now 3/20/23 and have not received any notification from the seller that the item has shipped.  When I check on the estimated ship/delivery dates in the original listing, they keep moving out.

 I sent two messages to the seller to ask when the item will ship, but haven’t received any response.

So, my question is:  when these estimated dates move, is that the seller changing them or is it an automatic thing in eBay?

I’m considering asking eBay to look into this or contact the seller, but don’t want the order getting cancelled - I really want the item I bought (as it is a match to one I already have and can’t find another as nice).  On the other hand, I’m wondering if this seller is legitimate (they do have 100% feedback).  Can anyone help? Thanks!

[buyselljack2016 · Accepted solution]

@tealover63 

The estimated delivery date changes as you are looking at the estimate if purchased now.  It will continue to change if you do that.

Go to purchase history to get the actual estimate for your purchase based upon the date of "your" purchase.

You can open a claim for "item not received" if the estimated date has passed. You have 30 days(from the last estimated date) to do that.

[lady_madonna]

@tealover63 

Go to your Purchase History, find the item, and click on Order Details for the actual estimated date of delivery. That will never change.

[tealover63]

Thanks for your reply and for the information!  I really appreciate it.

[tealover63]

Okay, thanks!  I really appreciate your reply and the information!

[mar2hi]

I have the same problem . . .  and explaining to my 7 year-old-grandson why the item he's looking for hasn't arrived. I hadn't realized that eBay sets the estimated delivery date, not the seller. It needs to be adjusted to fit reality.

In the most recent case, I ordered an item on March 30 (in the evening) and the estimated delivery date given in the confirming email was April 3-5. In reality, it wasn't shipped until April 3 (in accordance with the seller's "3 business days" shipping policy), and it now expected on April 7 . . .  an eternity when you're 7!! Another factor besides the seller's shipping policy that needs to be taken into account is that USPS Priority "Second Day" Mail takes 3 days, not 2!!

[mudshark61369]

@mar2hi,

When shopping on ebay the estimated delivery dates ebay gives are based on a seller's average delivery time frame, not on on an actual carrier's given time frames.  To get a better picture of when an item my ship click on the Shipping Returns and Payments tab on a listing page. It will tell you the service(s) the seller uses and many sellers add their handling time info there.

[mar2hi]

I have now figured it out. Now I just have to figure out how to explain it to a 7-year-old who saw the expected date when the item was ordered and now comes home from school every day asking where it is and why it isn't here.