Estimated Delivery Date Seem To Change.

[meoxcross]

I heard around the forums that this is an eBay not a seller problem, even so what is up with that? Is this a latest feature eBay implemented?

When i bought the item the ETA (in my eBay summary page not the public listing) showed March 20 to 26, i said to myself "Somewhat manageable" since items from US to Japan take a month to arrive.

Now after the item has shipped i check my eBay summary page again and the ETA has changed to March 13 to 14, unless i'm extremely lucky to get the item within a week a record that only UK sellers can pull off i will be looking over my shoulder for the next 30 days.

Is this a problem with the global shipping program or eBay in general? Is there a way to tell eBay to extend the ETA to a reasonable date? Or is this a new feature happening that is causing buyers undue stress?

Now nothing is wrong with the purchase, super short ETAs make me nervous cause it is my only key to a refund if things go bad.

I heard people say to simply go to Paypal RC if you miss your eBay's MGB window, but i do not know how to operate Paypal Resolution Center as some people say that you need a to provide bit more information to them, i even heard that Paypal can reject your case if you present a sloppy case even if you were in the right.

Now i'm not trying to make a big deal out of nothing, if there is a simple way to extend the ETA i'd rather chose that instead.

[soh.maryl]

To the best of my knowledge, the estimated delivery date as seen in the listing when you bought your item is fixed and cannot be changed.  

If there is a way that a seller can change that date, either extend it further or move it back, I am unaware of it.

Regarding your question about going to Paypal (an entirely separate issue here).

If a buyer does not receive his purchase by a few days past that last estimated delivery date as mentioned above,

he can go to eBay's Resolution Center, bottom of page, and open an item not received case.  He has 30 days to do this with eBay.

If, for some reason, he has let that deadline slide by, and has paid with Paypal, he has 180 days to open an item not received case there.  

And I don't understand why you would be looking over your shoulder for the next 30 days.  

[pburn]

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@soh.maryl wrote:

To the best of my knowledge, the estimated delivery date as seen in the listing when you bought your item is fixed and cannot be changed.  

Happens with my purchases all the time. The date changes on my purchase history screen if the package seems to be delayed either because the seller takes awhile to ship it or it gets hung up in transit.

I don't usually pay attention to tracking, so when I first noticed it, I thought maybe I had been wrong about the original estimated delivery date. I went back to check the original email from eBay, and the dates for delivery were indeed different. I don't have any idea who changed them or how.

Because of this, I pay a little closer attention. I've discovered that the estimated delivery dates change on my purchase history quite often. Interesting, huh?

[meoxcross]

Well when a ETA passes and the item has not arrived yet you have 1 month of looking over your shoulder counting how many days left you have to MGB. Unless the global shipping program has pulled their socks up and their shipping has become faster of course i'm going to er on the side of caution.

Plus you have stated everything i already knew, yes you can open a Paypal RC case but i do not know what extra information you need to provide them to win a case.

[myescape]

Paypal resolution is no more difficult than ebay.

[meoxcross]

Hmm, maybe i'm over reacting, i'm checking other US listings and they have super short ETA dates too. It's been awhile since i've been on ebay so yeah.

[creoleorchid]

I’m not understanding why you would prefer the March 20-26 EDD to the March 13-14 but here’s my take. The original order confirmation, not the current tracking, should still show March 20-26. If you’re looking at the actual tracking it would show the carrier’s estimated delivery date. If you need to file a claim for non receipt, the original EDD would be the one you have to go by. 

Some sellers are putting extra handling time in their listings as a cushion to protect their on time metrics but ship earlier than stated. This could be what you’re running into. At one time eBay’s algorithms would override that extended handling time if you routinely shipped earlier. I don’t know if they still do that.   

[meoxcross · Accepted solution]

Checked my ebay summary again and the ETA dates have been removed and have been replaced with a final expected delivery date of March 25. So i guess the situation fixed itself o.O?

When i click "view order details" on the item i see two tracking numbers for the same item in their own drop down boxes.. Ooh oh fascinating the final ETA on this page is March 19 to 25. So i guess it calibrates itself?

And to answer your question i don't mind short ETA dates if you can actually meet it, as everybody wants a fast package, but the only people who could meet such ETA dates were the UK shippers.

[rhodes4122]

I have made overseas purchases where the estimated delivery date is well pass thecut off which is 60 days to leave a feedback it forces the the buyer to leave an unfavorable feedback perhaps too soon but in many cases 90 days is far too long to be waiting for anything I don't care what part of the world you're in

[dare-2046]

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@rhodes4122 wrote:

I have made overseas purchases where the estimated delivery date is well pass thecut off which is 60 days to leave a feedback

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That's not the problem: Instead, it's that eBay cannot reverse your payment after 60 days, as explained in this post.

the purchase occurred more than 60 days ago so eBay no longer has access to the payment nor do we have transaction details. We cannot see the payment date, the estimated delivery date or any other information about this purchase. Because of this, we cannot step in to make a decision