Does eBay take action against habitual non-shipment sellers w much bad feedback + no contact

[1_divedude_1]

I purchased an item. Considering my location, I expect long shipping times. It passed the expected shipping date and I did not recieve the item. The seller provided no shipping information. I checked the sellers feedback (should have done that pre-sale) and found 11 negative feedback from a total of 49 in the last 6 months. Most for non-shipment or garbage sent instead of item.  Because I try to give shippers the benefit of the doubt when items are late due to my location, It was too late to get money back. What percentage or how many people can a seller cheat before eBay takes action to  close the account?

I searched and found no option to report a seller for multiple fraudulent listings due to non shipment. 

[fashunu4eeuh]

Hi, has it been more than 6 months? You can open a Not Received claim on PayPal up to 180 days after the purchase date. PayPal has a very strong Buyer Protection program, link below.

https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security

Although you say you missed the deadline to get your funds back from eBay, i would still report the seller to them. Sellers do get restricted or suspended for non-performance. There is no room for such a seller on the platform. You can call to report. I’m very sorry you had a poor buying experience. 

[mudshark61369]

@1_divedude_1,

" I checked the sellers feedback (should have done that pre-sale) and found 11 negative feedback from a total of 49 in the last 6 months. Most for non-shipment or garbage sent instead of item".

You should check each seller's feedback profile before bidding or buying. From what I have seen you have bought from a lot of sellers whose feedback percentage would have had many hitting the back button. A really good High Volume seller should have a feedback percentage of 99.6% or higher. Those with between 99.5 & 99% have issues, those with less than that have serious problems.  You can see what those problems are on their feedback page by clicking on the numbers of nonpositive feedback they have, which will bring up only those transactions. 

The sale above sounds like it could have been from a hi-jacked account. The feedback for one shows all but 1-2 feedback from over a year ago usually for buying only. Then one buying one in the last 6 months, and depending on how long they have been opperating either none, very few, or a bunch of non positives for items not received.  The items usually have a too good to be true price and an extended shipping time. ebay does their best to shut them down, but by the very nature of the site, they have to be reactive, not proactive about taking action. That is why there is no way to report sellers with too many nonpositives. People are protected from the scammers if they follow the Money Back Guarantee (MBG) time frames.

" Because I try to give shippers the benefit of the doubt when items are late due to my location, It was too late to get money back...  The seller provided no shipping information".

A lot of sellers will not ship to APOs because of delays in shipping, so I feel for you.  However, you have 30 days after the last estimated delivery date to open an item not received dispute. Trying to give the benefit of the doubt is one thing, but you can't let that time frame pass by.  You have done a lot of buying from Chinese sellers.  The only tracking they can provide does not update once the item leaves China, since there is no reciprocal agreements between China Post & the USPS. 

" What percentage or how many people can a seller cheat before eBay takes action to  close the account"?

That's a tricky question to answer since it depends on the sellers volume of sales and if the seller is a Top Rated Seller, It is not about feedback percentages, since many sellers are likely to receive feedback on 60% or less of their sales.  eBay bases seller performance on the number of defects they receive for Items not Received (INR) Late shipping, and Not As Described issues. 

Unfortunately, though ebay will not admit it, the chinese sellers operate under different rules than domestic ones.  The chinese also are masters of stalling people past the time frames for opening disputes, or asking eBay to step in and issue a refund.  They regularly bamboozle new members into closing disputes, with promises as well. 

Many chinese sellers use different IDs to sell under, and eBay cannot track their IP addresses, to see if xiofun, is also yuchufat.  So if one ID gets too close to being sanctioned, they stop selling on one ID for awhile, and use another.  Feedback %s are based on 12 months of sales, and as feedback drops off their percentage goes back up.

[1_divedude_1]

Thanks for your quick reply. Funny thing is I haven't had a lot of problems with the purchases from China. Most came in quickly and as described, and usually when not, they provide prompt refunds. When sellers have borderline stats, etc, I usually track the purchase carefully. This purchase was listed as San Jose CA with over 85% positive, and just slipped past my radar.  I did not dig deep enough into it. My mistake that cost me. I do think that eBay needs to provide better support where buyers can report sellers though. 

Thanks again.

[jamehewlet_1]

If it's not past 60 days leave feedback and if it's not past 180 days file with PayPal.

In the future, file an item not received 29 days after purchase. The item will still have time to reach you before the case times out, but if it doesn't get there in a week or so, you can escalate to eBay.

Escalated cases DO matter to ebay

[chrysylys]

---

wrote:

A really good High Volume seller should have a feedback percentage of 99.6% or higher. Those with between 99.5 & 99% have issues, those with less than that have serious problems.  You can see what those problems are on their feedback page by clicking on the numbers of nonpositive feedback they have, which will bring up only those transactions.

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Things have been changing in recent times.  That used to be true, but lately, I'm seeing a LOT more sellers with numbers in the 93 or 94 ranges.  Looking at the comments don't show anything that would warrant avoiding the seller.  If/when I buy from them, all goes well with no problems.

[jame234]

A Seller's Performance is based on Shipping within their Handling time and Resolved Cases with no intervention from eBay.  Therefore, if a seller does not ship within their handling time or item arrives after the estimated delivery dates, they receive a ding on their account.  If you, the buyer open an Item Not received case and the seller does not resolve with a prompt refund or if you open an Item Not as described case, and seller does not resolve and eBay has to step in to help the buyer,  the seller earns a defect.

So,  Review seller's feedback prior to buying and remember if it is too good to be true, it probably is.  Also you can open a Case for your eBay Money Back Guarantee up to 30 days from the last estimated delivery date or actual delivery date.

You can also open a case in PayPal's Resolution Center for 180 days from date of payment.

[dktoss]

---

wrote:
If it's not past 60 days leave feedback and if it's not past 180 days file with PayPal.

In the future, file an item not received 29 days after purchase. The item will still have time to reach you before the case times out, but if it doesn't get there in a week or so, you can escalate to eBay.

Escalated cases DO matter to ebay

---

You can't file an INR until the day after the last estimated delivery date in ebay.

[reallynicestamps]

It passed the expected shipping date and I did not recieve the item.

Which made you eligible for the Money Back Guarantee.

You have 30 days after the last estimated delivery date for a Dispute.

The seller provided no shipping information.

Many sellers do not track, especially on low value items and/or international shipping.

found 11 negative feedback from a total of 49 in the last 6 months.

EBay does not use feedback as a metric in assessing seller accounts.

This is because less than 40% of transactions get any feedback at all.

Feedback cannot be left if an unhappy buyer opens and wins a Dispute, so those negative feedbacks were from the minority (?) of buyers who did NOT open a Dispute.

EBay does use Disputes to assess seller accounts.

Too many Disputes,especially ones where eBay has to step in , and the seller's account is restricted or closed.

Go to your Paypal account.

The PP Resolution Centre is at the top of your PP account page under Tools.

Open an Item Not Received Dispute.

You have already tried to contact the seller, so just skip that suggestion*.

Ask PP to step in and Escalate to a Claim.

If the seller cannot prove delivery (not shipping, Delivery) you will be refunded.

You have 180 days from payment to open a PP dispute.

 I haven't had a lot of problems with the purchases from China. Most came in quickly and as described,

Most Chinese sellers are just as honest as any others, no matter where they are located.

 with over 85% positive,

That's not even a B.

It's around a D+, at best.

Never bid with anyone with less than a 98% FB -- and 99% if overseas.

Remember that feedback has no effect on the seller's account from eBay's point of view.

Only Defects, which the buyer cannot see.

*Normally, all you ask a seller is when was it shippped? what service was used? and what is the tracking number?

The acceptable responses are either a prompt refund or a tracking number that shows the purchase is in your country (or the APO mail system I suppose).

No offers of replacement, and never close a dispute before getting either the item or the money.

[garmentvarmint2004]

DIVE...

And  Ebay DOES  get rid  of  sellers  who  have  multiple Defects  for failing to send  send  items  that  were paid for.  They receive these Defects  on  their Seller Performance Dashboard.  Buyers  cannot  see what  is  on these  Dashboards----    But both Ebay and the sellers  themselves can  see how  well  or how  badly  they are  doing  ---in terms of  meeting Ebay's requirements.