China seller fraud sent 1/2 product! Can't report, open case or get eBay help! Said refunded NOT

[aswegrow2]

Seller shipped 1/2 the product ordered, emailed seller.  On the way please wait 30/40 days.  Check track never left seller location.   Stall and lie after lie after lie.  Still product, return window closed

*** how is that even possible when item  is still supposedly in shipping?**

As you can see no tracking and never left location.  Said they refunded they have not.   They added more stock to listing and continue to sell product.  YET  I CAN NOT even report them for committing fraud.  Sick of the time waste of shopping on eBay  until after January 3rd!   No help no support ~

Now here is the email trail 

Christmas Surprise Money Pull Pouches,Christmas Money Holders for Cash Box Gifts

$1.63

Don't exchange contact info to Buy or sell outside of eBay policybuy or sell outside eBay. We scan and, in case of suspicious activity, manually analyze messages to identify potential fraud and Policy violationspolicy violations. Learn moreLearn more

Today

J

so sorry.please wait patiently,thank you

12:31 AM

Dec 20, 2024

and NO FOLLOW UP from joreal. Another stall tactic.

5:17 AM

J

we will check it

10:50 PM

You have NOT refunded and you have not shipped. JUST STOP! You do know I can see all the details. You said returned to you have you reshipped or refunded . NO your dishonorable and your word is not to be trusted.

7:20 AM

J

so sorry

1:37 AM

J

we have refunded

12:29 AM

J

we will check it,thank you

12:29 AM

Dec 17, 2024

J

we will check it

12:29 AM

Never shipped!

6:37 AM

Order No.: 4PX3001398221609CNreceive forecastDuration: 48 Day(s)From: ChinaTo: AmericaPicking in Origin Country Parcel information received 2024-10-28 22:56======================================Powered by track.4px.com

6:36 AM

6:36 AM

Dec 16, 2024

These are not delivered You still owe mail 10 units! No tracking never picked up! I have not forgot I paid you for 20 units and received 10!

6:29 AM

Dec 3, 2024

DO WHAT IS RIGHT! Provide tracking as it has been 35 days now! You have been dishonest since the start, I told you this never left your location! I have no idea why you did not ship all my items together. STOP Is this how you would wanted treated?

7:23 AM

J

no tracking

10:23 PM

Then there would have been tracking. There was none!

8:19 PM

J

it was returned

8:18 PM

Dec 2, 2024

It was never shipped

4:02 AM

J

the item was returned to us,we can refund you,ok？

11:21 PM

Dec 1, 2024

DAY 33 4PX3001398221609CNreceive forecast（Already on the way 33 Day(s)） NO TRACKING UPSDATES! You have no intention of shipping this item do you? YOU SHOULD FIX this for me. But you have not.

9:13 AM

Nov 24, 2024

J

so sorry,we will refund you,ok?

11:09 PM

Nov 23, 2024

according to your info provided to eBay for tracking there is NONE at now site states 26 days. 4PX3001398221609CNreceive forecast（Already on the way 26 Day(s). How about providing ACTIVE tracking? I do not appreciate NO FOLLOW UP OR ANSWERS. I told you this items have never been check in.

8:15 PM

J

so sorry,we will check it

11:09 PM

Nov 20, 2024

Day 22 NO TRACKING since label printed. NOT SHIPPED Documented for eBay claim as needed, These 2 items have not shipped.

4:03 PM

J

so sorry,please give it more time to arrive,thanks

10:19 PM

Nov 15, 2024

Since no tracking from stating carrier has package it has not been measured or handed off. Nothing since you printed label. Provide tracking, resend missing units or refund. 17 days with no movement from your location is just wrong. RESEND OR REFUND since you will NOT provide active tracking.

4:58 AM

Nov 15, 2024

I will stop messaging if you can SHOW and PROVE that the shipper has it. Right now day 17 Carrier still does not have parcel . You provided tracking number but carrier never received it. STOP TELLING ME TO WAIT I asked for tracking update provide it.

4:42 AM

J

so sorry,please wait patiently,it normally takes about 30-40 days to arrive at your place, let’s just wait for it, ok?

10:47 PM

Nov 14, 2024

As of today still no pick up stating "4PX picked up shipment. orShipment arrived at facility and measured". These items were NOT SHIPPED. Now provide active tracking this is day 16.

5:54 AM

J

so sorry,we will check it,please wait patiently,thank you

11:32 PM

NOT so sorry Give me PROOF of carrier has the package. After 14 days there should be some sort of tracking showing. There is NONE! Respond with ACTIVE TRACKING.I have numerous shipments from China and all have same time frame except this one.

8:43 PM

J

so sorry,please wait patiently,thank you

8:30 PM

Nov 12, 2024

IT has been 14 days and there is NO movement or updated tracking. This item had NOT been shipped. 14 days is enough time to show something on tracking. There is none. Now either show me movement on tracking or send a refund for 4 units of A and B. No scan in carrier which means carrier never received this package. 14 days is enough time to allow a carrier scan.

4:34 AM

J

please give it more time to arrive,thank you

11:57 PM

Nov 9, 2024

J

please give it more time to arrive,thank you

11:57 PM

4:28 AM

Nov 8, 2024

There is NO movement on this package other than label created AmericaChina2024-10-28 22:56Parcel information receivedIT IS NOT SHIPPED, I have no idea why you did not ship them alltogether. Provide active tracking showing in transit please it has been 10 days.

4:25 AM

J

Sorry, the logistics may not have been updated in a timely manner. Please be patient and thank you

10:23 PM

J

Sorry, the logistics may not have been updated in a timely manner. Please be patient and thank you

10:23 PM

It seems this parcel never left your location after 10 days it should have at least 1scan in.

6:36 AM

Where is the shipping id and information?

6:29 AM

Nov 7, 2024

J

A and B is still on the way to you now,please wait patiently,thank you

12:41 AM

Nov 6, 2024

It is delivered but only c & d units are enclosed. Here are photos showing product received and shipping id. I would like units A and B with counts of 5 of each.

5:47 AM

J

The item is still on the way to you now, it normally takes about 30-40 days to arrive at your place, let’s just wait for it, ok? please do not worry, we will offer best solution if you cannot receive it within normal delivery time. we can keep in touch. hope your understanding, best regards

10:56 PM

Nov 5, 2024

I did not get 5 Christmas Tree or 5 cane candy so this shipment is 10 units short.

6:44 PM

[eburtonlab]

If a seller does not deliver exactly what was described by the last estimated delivery date, the next day the buyer can file a "not as described" case with eBay, and return what was received at the seller's expense for a full refund. If the seller does not cooperate, the buyer can ask eBay to step in after three business days but before twenty-one days has elapsed.

Doing anything else, or allowing the thirty days to elapse without taking appropriate action or asking eBay to step in, the buyer runs the risk of losing the opportunity to get a refund through eBay.

There may be some recourse through the payment method, but in that case the buyer may have to pay to return the item at the buyer's expense. Check with your payment source to see what options you have.

[roccotacodad54]

      Not to be harsh but.....

Mistake number 1.....Buying from Chinese seller.

Mistake number 2.....Expecting results from Chinese seller via Emails.

Mistake number 3..... (This one is important) Not reading and understanding Ebay buyer protections/Money Back Guarantee before buying.

   Please familiarize yourself with Ebay policies on buyer protections so you don't have future problems that can easily be avoided.

[12345jamesstamps]

Didn't read everything...didn't need to.

As a seller yourself there is 30 days to open for a refund for item not as described or item not received on the 'Delivery...estimated date of arrival' of the item you bought.

And it can be a seller from any country.

[aswegrow2]

LOL   I been on eBay  for going into 25 years,  I think I GOT some experience. 

Two:  the problem is you CAN NOT report  it to eBay before  almost 45 days but the return cycle has closed.  Three:  Buyer stated refunded and they have not  which should have allowed me to OPEN a case to help protect other BUYERS!

Four:  Thank you for your time!

[aswegrow2]

Thank you

  I understand that,  problem is the time window is too long and that is allowing others to get ripped off.   I am trying to tell eBay  they need to tighten the reins  on this when there is NO tracking after 30 Days,  that should trigger a faulty transaction. 

[aswegrow2]

Nope  not available for this transaction,  hence the post.  Been way longer than 30 days but because the seller providing tracking ** that never left their door**  I have to wait almost 60 days.  In mean time others getting scammed.

[eburtonlab]

problem is the time window is too long

The point is that you must act before the window closes, no matter what.

If you wait too long to act, no guarantee can help you, no matter how good the guarantee is.

Never let the seller stall you by promising to send you something later on. Act before the deadline passes if you have not received what you ordered.

[roccotacodad54]

   You did not have to wait 60 days to get a refund. I know you want to warn other buyers but maybe they should read Ebay policies before purchasing. It seems as though few do this and save themselves headaches.

[aswegrow2]

that is the problem  I have wait until Jan 3rd  and seller already switch up "reasons" for delay in the meantime still selling the same item.   When you see a problem like this and try to report it you can't to try to help improve the trust in eBay's site.