eBay

jaja363956 · ‎10-07-2021

Hi ebay users,

I am writing this to express my sadness with an ungraceful purchase experience. I am hoping if someone can tell me if I deserve such toxic communication for just buying things on ebay.

Little background, as an ebay plus buyer, I usually will given 5 stars positive feedback unless I received something either damage or wrong and seller not willing to either accept returns for a full refund OR only willing to refund partly. Basically I never rate neutral or negative to sellers for anything regards postage unless no proof of shipment and item not arriving for 8 weeks or more.

I believe we are all suffering postage delay due to lockdown this year, international and national the same. So base on this , I will not really expecting anything on time, because I understood the "estimate delivery time" is actually generated by ebay , it's not from the seller hand-filled information.

I guess during 2020 until now, there are many scam seller on Australian ebay and I do believe many buyers might already aware this, so my feedback usually would point out the fact on what I experienced. Especially for those I had to leave negative feedback.

So above is the background for this case I am bringing up.

I had lately brought something on ebay around second week of September 2021 Local Sydney, basically I am expecting at least 3 week in delay during this year many lockdowns happening, so I am not fuss about delivery at all, but at least I want to see a tracking number listed on an item that I had pay for postage cost.

I had pay for an item and postage cost from a seller, on the same day I had also purchase a lot more things from other LOCAL seller, few days after payment been made, all of the seller that I had brought from, had already uploaded a tracking number which shown a tracking history when I click on the link.

Only this seller not posting any postage on it, but I was thinking they might need more turn around time as we are all in a critical situation due to Covid. So I had waited 7 days to send them an email in purpose to just ask for postage information. Below is what I wrote for the first email.

Hi seller , hope you are well. Can I please have shipping information, if no tracking number available, can I please have proof of postage.

Thank you and good day.

then in 3 days later , below is what the seller wrote in response:

Hi
Your items were posted from Perth on 1 October and sent in a padded envelope addressed to:
XXX

I don't have a tracking number or proof of postage for you. I find this an unusual request at this late stage, some 6 days after buying your items. Perhaps you should have made your request at the time of purchase and I could have taken a photo of your envelope and sent it to you.

I note from your feedback you leave for other sellers that you are highly critical of postage times. Please understand that once your envelope is posted in the mail box it is out of a sellers hands as to how many days Australia Post will take to deliver it to you.

Kind regards

So from the first feeling , this seller is not nice to say something like that, and I was offended that this seller had pull in criticise on what I wrote for other bad seller at the past. I would accept the first paragraph and just leave it as is if they did not wrote the second paragraph.

So below is what I wrote in response :

Thank you for your response in regards to this matter. Reason I rise this question instead of a "request ", because I didn't expect there will be no tracking number for a paid postage purchase , and until days with no update, as I been patient to wait for that long to rise a question to ask about postage information that should be provided to me.

I usually leave 5 star positive comment to those seller whom is honest and nice, by all means , there is no need that you express your criticism on my feedback to other scammy seller. You don't even know how bad is the purchase experience I suffered from those scammer seller!

Its understandable the postage will be late, we are lockdown, I am not tracing you or pushing you for postage, just questioning to get information in purpose to back up and ref , if the parcel got lost , so then I can have at least some information to talk to Aus-Post! this is the whole purpose for me to tried get some postage information from the sender!

What I wrote in all comments , positive and negatives for all purchase I had made, is the real fact for what had happened, this is not so-called "critical" . It is RUDE of you to even say that to a customer.

But anyway, if the package arrived , and the stock is what you had listed and what I had paid for, you will have 5 starts positive feedback, although you are rude!!!

And I thought this could put a stop for this foolish toxic matter, few hours later, the seller comes back with more worse rudely response. I feel that I had been abuse and offended.

Below is what they wrote:

From your 5 para response I can only guess that someone at some stage has rained on your parade and now every seller gets tarred with the same brush.

Calling me rude makes me feel sad for you as I was only pointing out the fact that a seller can not be held responsible for how long it takes Australia Post to deliver your item. You mention postage times in nearly all of your feedback and yet you miss the point of who is responsible for that. Your lack of understanding and attitude is definitely un-Australian and I would even hazzard a guess that you are not.

Kind regards

Now , this seller is 100% positive , so I guess they actually really might be a Racist, as you can see, English is my second language, but I am an Australian passport holder and tax payer, I had make so much effort to achieve this.

So what I did , I had brought 3 items from this seller, I had leave 1 positive feedback for them, and in the notes I had written out below:

"As this seller had a 100% positive rating, I like to keep "positive" to be kind.I do believe the quality of their stock would worth 5stars, but seller communication is totally rude and abusive.I just ask for postage information, and what I had response was abusive message instead of just one simple line to explain the fact and they are Racism. copy of what they wrote "Your lack of understanding and attitude is definitely un-Australian and I would even hazzard a guess that you are not."

Reason why I did not leave a negative,
1) I believe this seller must have work so hard to earn 100% positive feedback , it's not easy to be a 100% positive seller now days, so I don't want to destroy their effort, as I believe they did sent out the parcel , in fact they just RUDE.
2) Leaving negative feedback, some scam seller could able to get ebay remove it, but I know it is harder to remove a positive feedback, I am hoping my experience could be disclose to the network , buyer should know there is such RUDE seller on ebay.

After all, it is toxic and foolish, I am spending so many time to deal with this unhappy shopping experience , but I feel that I had been wronged and I am worry this seller would send me something strange into my home address as I have a feeling this type of people could end up commit murder.

All I wanted to know, am I dealing it wrong out of the whole case ? What should I do next?

Thank you for your time to read all these. ^^

jaja363956 · ‎10-09-2021

Firstly , big thanks to all users had kindly spend time and share their thoughts on this matter, I appreciated it. I admitted there might be a misunderstanding in communication due to my English is lack of fluent , but I am sure this seller is not nice and too subjective on me, this is uncomfortable still. But I am not intent to do anything unfair.

For those who are interested what comment I wrote in all my purchase transactions, I am happy to share it, I did tried to do screenshots and paste it here, but this chat room aren't allowing me to do it, I did tried few times, it either not success me to sent the reply out or deleted the screenshot.

So therefore, I like to copy paste the recent feedback here and I strongly believe none of you would have the same thought with the seller that I deal with. A bit of background story here, as I had mentioned in the board post , I don't give out negative feedbacks unless when the case are extreme. I had 857 purchase transactions for the pass 7 years , only 3 negative feedbacks had given out , due to : Seller sent me damaged item but not willing to refund or keep offering partly refund, sending me 10 emails a day, and end up have to get ebay involved and waited another 15 days in total to get my full refund back / Seller never sent out the item, keep lies on going everyday saying it had been posted but no postage tracking provided when the item cost $560AUD and end up waited 45days no postage received and ebay refund me the money / Seller sent me a wrong item not willing to refund. I believe I did the right thing to rate these 3 sellers a negative but I been criticised by the current seller that I deal with as an " critical " buyer on postage.

So therefore, if you still have time and interest to see what I wrote, below is the fact, there is no need for me to make things up. I don't gain any pride by using a brand new account to make this post here.

_____________________________________________

Worth the price, super fast delivery, within two day an it's at my home now. So those seller had late delivery to blame covid are just way too dishonest. They should learn from this perfect seller. Will shop again , super happy.

BookWorm Cute Funny Brooch Badge Enamel Lapel Pin Jewellery Gift Women

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Perfect, super fast delivery, will shop again, thank you.

Hand Free USB Personal Fan - Rechargeable Headphone Design Wearable Neckband Fan

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Highly recommended seller. I can't believe they use Express postage when it is a postage fee FREE listing. Super polite communication, goods quality is 100% great and the item value far beyond the price. ^^~ Perfect~

Bamboo sleeping mat foldable both size sheet rug floor mat wall

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This brooch pin is beautifully made, brought some from this seller, seller communication is 5 STARS, feel like being serve in a luxury gift store. They had a huge list of beautiful Brooch Pins which price are not expensive at all, the postage is super fast and they provide tracking numbers for a free postage. ^^~ trustworthy seller on ebay, I am shopping again in their store now, HAPPY~

Alloy Enamel Badge Lapel Collar Pin Corsage Brooch Animals Fox Wolf Snake Bat

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Seller communication is perfect, buy another full set just then, perfect in postage time and extremely great in communication, hightly recommemd to all buyers who like to collect Brooch Pin ~ ^^ ~

Unicorn Pony Horse Enamel Brooch Pin Collar Lapel Pins Badge Jewelry Gift
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I can't believe how quick the postage been turn around, amazing^^ 4 days after payment made and this product are sitting in my house now, Happy. Perfect customer service in communication, sure will shop again shortly^^A very trustworthy seller. Product / seller communication/ postage all 5 stars ^^ CHEERS~

2 Pk- Dark Skin Whitening Dark Spot Brightening Bleaching Lightening Cream + Oil

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As this seller had a 100% positive rating, I like to keep "positive" to be kind.I do believe the quality of their stock would worth 5stars, but seller communication is totally rude and abusive.I just ask for postage information, and what I had response was abusive message instead of just one simple line to explain the fact and they are Racism. copy of what they wrote "Your lack of understanding and attitude is definitely un-Australian and I would even hazzard a guess that you are not."

FAT CAT APPRECIATION CLUB Enamel Lapel Pin Cute Kitty Kitten Humour Bag Badge

This is the feedback I had given to the current seller that I am mentioning in this case, to be fair and not harmful, I had rate him 5 stars positive, but to be fair for myself, I have to wrote out what had happened in fact, and copy what exactly he said to me.

_______

5 star given to super fast delivery, but the product not perfect. Brought 3 of them, usable for that price. Perfect customer care~

Portable Pocket Self Defense Telescopic Stick Whip Retractable Outdoor Tools New

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Quality perfect , Delivery time , 72 hours from click> pay> and in my home. Crazily fast shipping time. Perfect customer service. Will shop again.

6" Steel Tongue Drum 8 Notes Handpan Hand Tankdrum Pan Drum W/ Bag/Mallets/Book

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Perfect shopping experience in ebay, extremely patient customer care and very honest seller. Super fast shipment , within 5 days shipment from Melbourne to Sydney and got delivery on a Sunday^^, seller willing to answer many questions and they take care of customers who are new to some new technology item. And the real brand item for a good price and warranty . Cant wait to buy from this seller again. Cheers^^

ONYX BOOX Max Lumi 13.3" HD Fingerprint eReader w/ Front Light

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What I am trying to share is , all above pass feedback I given out shown on the first page , had been copied to here, and I had rated them all positive 5 stars. And in history, some transaction aren't perfect, I still give a 5 stars, not that I think I am kind, it just because I am ALSO an Ebay Seller, I know how hard it is to run an ebay selling account, there are whole lot of scam buyer out there, and since I had lost my job and I have 3 children to rise as a single working mum, I know how hard life can be, so then HOW could I easily just click on a negative button for sellers when the matter is small ? Such as goods received is nothing like the picture and still usable, such as seller forgotten to send the item after I had waited 10 days , such as item received but break after just one used, I still give a 5 stars positive , why? because I never intend to harm anyone even I am not stastfiy on the purchase , I am not a super wealthily person, I can't afford to let money goes into some blackhole like situation, but consider everyone is having a hard time, I will not rise a trouble to anyone.

So that is why I am feeling offended from this seller from his first response. And so on.

Once again, thank you for all of you had read this and share your comment, no matter is standing on my side or pointing out I am wrong, I appreciate you all, at least from you all, I understand I am not involved into discrimination , is more then good enough for this case.

Thank you and stay safe , take care .

View Best Answer in original post

tdumonde2014 · ‎10-07-2021

I think you're being a little too sensitive and there was nothing in their response that referred to race. Move on.

"Those who enter the arena unarmed or unprepared are quickly dispatched."

soh.maryl · ‎10-07-2021

Seems like I may dense, but can you point out the racism? Do you mean the part where the seller said "un-Australian"?

Furthermore, sellers are not required to get tracking or to share the tracking number.

Again, I may be dense, but don't see the point of the back-and-forth communication.

All those paragraphs and I still can't figure out if you've received the item in question.

Have you read the Money Back Guarantee?

friskya · ‎10-07-2021

TL;DR "I made a mistake and want to make it the sellers fault somehow"

If you have never owned a dachshund, no explanation is possible.
If you have owned a dachshund, no explanation is necessary.
(with apologies to St. Thomas Aquinas)

jaja363956 · ‎10-07-2021

Hi Sho.maryl

Thank you for your respond, I find it very waste of time to keep response them, but I am OCD, I must answer a question. No , I haven't received the item yet, I guess it might be a little different in Australia EBAY, as the policy clearly say that seller must upload a PAID postage tracking information , for those FREE postage, yes they not really have to update it tho.

Am I too sensitive ? Both myself and this seller are in Australia , and obvious we are locals , the line "Your lack of understanding and attitude is definitely un-Australian and I would even hazzard a guess that you are not."

This line they wrote had blow me away , or am I getting it wrong ? I find this is very offens to say tho .

jaja363956 · ‎10-07-2021

Thank you for your response, so Your lack of understanding and attitude is definitely un-Australian and I would even hazzard a guess that you are not.

This is not racist ???

alcoforever · ‎10-07-2021

You need to take a chill pill. What racism? What rudeness? I see none of either, just a seller stating the facts.

Good grief. But, anyway, thanks for posting.

soh.maryl · ‎10-07-2021

As an Australian, maybe you felt that being called "anti-Australian" was insulting to you, but labeling it "racism" was just plain silly.

So Australian eBay requires that the seller MUST upload tracking information, when the US does not?

Had no idea.

soh.maryl · ‎10-07-2021

No. This is not racist. Not by a long shot.

jaja363956 · ‎10-07-2021

What MISTAKE I had made ??? I just ask for postage information !

jaja363956 · ‎10-07-2021

Thank you for at least listening to me, I am not hunting for support here, just using my best language to wrote out what had happened.

Thank you for having a third party point of view on the " anit-Australian" issue, this really blow me away for a matter of nothing really should be included in a conversation that we are talking about postage with the seller.

Yes, I am also an Ebay seller, so therefore I totally understand how hard it is in Australia ebay, I do notice different country of ebay, they had different rules.

Re postage tracking , yes, if the buyer paid postage , seller have to upload the tracking number, so happen that in Australia , there are so many small courier company that update tracking VERY slow, so information is lacking and some buyer does get very mad. BUT I am not that type of buyer, all I am asking is a postage tracking number, because I had paid the post cost, which means, the seller MUST provide proof of postage.

I had given 7 days patient for not pushing them to upload it, leave it chill until I really see nothing , so just to ask information for it.

I was explaining why I am asking for the information , I did not ever mean to against the seller at all until they being RUDE.

dana-95_5 · ‎10-07-2021

Not buy long short

oneblindcat · ‎10-07-2021

Australian is a race?

The next time someone calls me un-American for disagreeing them, boy, will I have a snappy comeback!

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I am a volunteer here to try and help others, so be nice and remember - My advice might well be worth what you're paying for it.

7606dennis · ‎10-07-2021

@jaja363956 wrote:
Thank you for your response, so Your lack of understanding and attitude is definitely un-Australian and I would even hazzard a guess that you are not.

This is not racist ???

Actually, I don't believe Australian is a race. If I'm not mistaken, it would be classed as a nationality. However, from what I know of Australia, its population is made up of more than one race and/or ethnic background as is most other member countries of the British Commonwealth. As is, indeed, my country, the USA. Thus, I don't see the statement that you quoted as being racist.

When it comes to particular customs in countries in different parts of the world, I've found that there are many that even among people that speak a common language can seem odd and be misunderstood quite easily. Perhaps, we need to grow a bit of a thicker skin and not jump to playing the race card too quickly.

"It is an intelligent man that is aware of his own ignorance."

pjcdn2005 · ‎10-07-2021

I have to agree with others that the seller was not being racist.

As far as asking for proof of shipping, I have shipped items out without tracking and it has never occurred to me that I needed some sort of 'proof'. Taking a picture of the envelope would only prove that I put the address and stamps on the envelope..not that anything was actually shipped.

I can't find any reference to Australia sellers being required to provide tracking unless the shipping is 'free'. Do you have a reference to that?

It seems odd if that is the case as shipping is never actually free and usually if the item doesn't have an additional shipping cost added to it, the seller has already included it within the item price. To either way the buyer is paying for shipping.