Selling

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charged twice for the same item under the 'General & Priority

I’ve noticed that I was charged twice for the same item under the 'General & Priority' shipping or listing costs. It seems that eBay deducted this cost twice. Could you please help clarify why this occurred and advise on the process to request a refu...

selling

If a buyer opens an unreasonable dispute, how does eBay handle it? Does the seller have the right to appeal?

Someone here are looking improve their fulfillment and delivery time? Story time

Hello, I was an ebay seller last year, this year I'm creating a new account here to sell my new products, but I want to ask you, do you know that with a realiable 3pl you can grow here? I want to talk with ebay sellers and show you who was my last fu...

Request for Guidance on eBay Listings with High Views but No Sales

Hi, Before making any major investment, I listed a few products from different categories and promoted them using Priority Smart Campaigns, following eBay's suggested daily budgets ($26, $40, and $59 for different products). Surprisingly, the priorit...

Customer Return Using Ebay Provided USPS Label Lost in Shipment....can I make a claim?

A customer changed his mind on an item with 30 Day free returns. Ebay provided the USPS label with tracking but the item stalled on its journey back to me on July 2. For customer service and to avoid negative feedback I refunded the purchase price to...

Do I accept return for this?

This is a first … had INAD opened for wrong measurements … but jeans buyer shows in photo are NOT what she bought. Buyer already received/left positive feedback for me a week and half-ish ago for jeans she did buy. I’ve tried reaching out to her abou...

Resolved! Brand new buyer, zero feedback, my gut tells me its a scam

So brand new buyer on a strategy board game expansion. Buyer doesnt have a BGG account - unusual for a player of strategy board games.Value of out of print game is $240 which buyer paid immediately. I chatted with ebay CSR tonight and raised my conce...

OFFERS SENT ON AN ITEM THATS BEEN SOLD AND LISTING IS NO LONGER ACTIVE

We sent an offer to a buyer, they purchased the item without accepting the offer and are now asking for that discount. Where do I find offers sent for an item that has been sold and no longer has a listing ?

Ridiculously high fees. The fees applied to my $950.00 sale exceeded 27%. It would have been helpfu

Ridiculously high fees. The fees applied to my $950.00 sale exceeded 27%. The standard fee was 14.6% and the they added another 13% for the general promotion fee. It would have been helpful if the promotion general fee was shown prior to opt in. As t...

What are the rules about privately contacting other sellers about a buyer?

Long story short: buyer opened INAD and sent back clothing that she totally destroyed. I went ahead took the loss and refunded, and then I reported her to ebay. Because of the ridiculous nature of how she returned the item, I feel like there's no way...

Forced Free Returns eBay Motors thoughts.....

Pondering..........Been watching a few sellers that are basically "killin' it" in sales. It appears they have the right parts (but then again, they have no shortage of competition for the same parts). So it's more than that.Their items are not the ch...

New mandatory "free Returns" Policy also costs seller the original shipping cost!!!!!!!!!!!!

Just confirmed with a return today... when you go to issue a refund- even on a remorse or "does not fit", ebay removed the toggle to deduct or refund the original shipping cost from the refund!!!! This is NOT industry standard anymore anywhere!So - t...

If you’ve been sued over a Schedule A SAD Defendant trademark claim, I might be able to help

Hey everyone,If you’ve been named in a U.S. trademark lawsuit (usually out of Illinois) and received that dreaded email from eBay about account restrictions or frozen payouts, I truly feel your pain. I’ve personally been through this twice. I was pre...

NEW Ebay Messages to RELIST an Item

Is it just me or has anyone else been getting constant messages from Ebay saying "TIME TO RELIST Such and Such Widget" Is this a test? I have been getting dozens of these messages from Ebay throughout the day the past 3 days. Not at night just during...

unprofessional customer service

I have products for sale on the eBay platform. In my ad I am very clear and it says local pick up only, which clearly means that there are no returns or cancellations that I do not make shipments, I made a sale and the buyer told me that he could not...