lady_madonna
Comics-scifi_collectibles Volunteer Community Mentor
1 BEST ANSWER
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The correct thing to do would have been to accept delivery and then file a Return Request.
The correct thing to do would have been to accept delivery and then file a Return Request.
@kenneth7148 Refusing the package is the what you should have done per the eBay Money Back Guarantee. Is that what you did? Then you need to file a not received refund request and save the receipt that showed postage due so you can show eBay why you refused it.
Postage due is the ONLY reason you can refuse a package and still be covered by the eBay Money Back Guarantee.
4 business days after you file the case you need to contact eBay customer service and show them the proof of postage due. I recommend social media so you can send a photo.
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay
The buyer refused delivery of the item | Covered:
Not covered:
If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. |
