Ask a Mentor

Forum Posts

Sorted by:

new billing pay

i am very upset. you, ebay, paid for an item without my permission!!!!

Buyer hasn't picked up package from post office, about to get returned, what to do?

I've sold on eBay for nearly 24 years and this will be a first for me. I have an item I sold (to a P.O. box) that has been sitting at a post office for nearly 2 weeks and it geting shipped back to me in a few days as the seller hasn't picked it up. T...

Resolved! I can't remember my old password to put new one

I can't remember old password to put new one

Ad Taken off eBay

I don't understand why my ad was pulled. I contacted the company they listed when the ad was pulled and have gotten no reply. The items were purchased from eBay and didn't work for me so I am trying to resell. There are plenty more ad like mine still...

Real buyer and not a Bot

How do I confirm if the person asking questions or placing bid is real? I have had 1 person ask the same question 2 times after already giving an answer. Also this person also stated she got an offer but was unable to accept it and if I would send ag...

Resolved! Shipping label return address

While the My eBay personal information for my account shows my current address, my former address printed out on a shipping label on a sold item I am shipping. Is there somewhere other than "Personal Info" that I need to update my address?

My god!

I just want to talk to a live person, where is the support phone number already!

My Item was Banned But Not Others who Have the same Item for sale

I would like to know if anyone else has had and item banned for being a hazard and that same item can found on ebay today for sale. Why was my item chosen and not the other ones?

eBay wont let me ship to buyer in Missouri.

Buyer in Missouri is blocked from purchase?

Counter Offers Limit of 5

Why am I limited to 5 counter offers? Is 5 counter offers the limit forever? How long is the limit of 5 counter offers last? I would like answers to my questions please. Thanks.

Listing views counter

I’m not a regular seller on eBay but I have sold in the past so things might have changed. I currently have 60 listings and less than 10% of them have any views and if they do they only have 1 view. Why hasn’t eBay come up with a way to have our list...

Change feedback

I would like to update a feedback I had already sent, how can I change that ?

Resolved! Ebay Needs to Mark Item as delivered

EBay indicates a package I shipped still needs to be delivered. Contacted the buyer and he said he received the package a few days ago. Need to have Ebay mark as delivered.

contacting ebay for help on an item that just arrived but doesn't show on my purchase page

Just received an item that was not what it was advertised & went to contact seller & al info has been removed. Tried thru the leave feedback email & the shipping now email & through the ebay site. Even the order # says no info and is a dead end. How ...

Why is this happening?

The buyer wanted a strap for the purse that was not included. My listing description said "comes with everything shown". The strap they wanted was never shown or mentioned in my listing. They received the exact purse in my photos. The purse I sent wa...