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Forum Posts

EDITING TEMPLATES

I need to edit the condition of an item when I use a template. It won't let me delete or change it. How do I do this?

Cancelation request from buyers.

Hi, I am new to selling and a few questions about cancelations. 1. How many cancelations can a seller do before getting into trouble with eBay, and does it make a difference if it's a buyers request due to accidental purchase?

User avatar by Explorer
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payout

I received a payout that I don't recognize and there are no details about what it was for. How do I find out more information?

User avatar by Explorer
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Description in my listings removed by Ebay

I recently discovered that description of my listings show blank , I revise and write again same problem.If a customer does not see description (I sell handmade one of a kind goods) how can I sell an itemThis has to be new , because my sales diminish...

User avatar by Adventurer
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Send an invoice

Hello. I refunded a customer that bought a tree from me that UPS lost for 16 days but was able to deliver it on the 17th day. On the8thdayi refunded the customer. But now, I need to send him an Invoice. I don't know how, please help me.

Resolved! Recovery of my money and report of Scam.

Hello good afternoon EBAY COMMUNITY, I recently wrote to request your support and understanding, regarding the theft and scam by the seller SYAFIQBLUEGOLDEMPIRE From Corona,California, valued at $408.00 dollars. I returned his item to him and He neve...

Return label

I purchased a product and need to return it. Started a return request but since i purchased the product as a guest, i can not find the uploaded return label. Is there a phone number i can call to speak to an agent?

User avatar by Explorer
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eBay International Shipping road block

I used eBay international shipping for shipping from the US to Poland. My International buyer has their package held up in Polish customs. eBay does not provide any contacts for customs information or shipping service identity or contacts. I don't ha...

eBay overcharging for dispute refund

I recently sold an item and proceeded with the normal shipping process the very next day. After I shipped the item I noticed I had a message from eBay saying they closed the buyers account. I inserted a portion of the message from eBay below with the...

Definition of open box

By eBay policies, is it ethical for a seller to claim not to have examined an item Before posting? If purchasing an open box item, can a Buyer have a reasonable expectation that the item would be in like new condition and not damaged?

User avatar by Explorer
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