Ask a Mentor

Forum Posts

Sorted by:

Item not listed

I received an email informing me an item I listed over a year ago has been sold. It was not listed. The buyer made an offer I never received. It was listed with local pick up when I lived up north. I now live 5 hours south and would not be responsibl...

Issue with Global Shipping Program?

Hi. I was just told by an international buyer that my listing said that I didn't ship to their location. This is my first international buyer since I've opted into the Global Shipping Program. I literally spent about 2.5 hours with ebay support chat....

Buyer wants to cancel 2 days after he won the auction

Buyer wants to cancel 2 days after he won the auction he won't be paying me and does not respond, I sent him the link on how to cancel

Individual sellers who don’t want to lose money are best not to sell on eBay.

Once you sell something on eBay, if you encounter a bad buyer, no matter what, you must agree to his refund, otherwise you will lose the goods you sold. Even if you find customer service, they will just ignore you. If you are lucky, Get some mechanic...

Does FedEx Ground have Insurance

Sent package FEDEX Ground packed with Styrofoam and we'll cushioned in bubble wrap. Is there any recourse?Thanks!

Repair service

I purchased an electronics repair service, the seller acknowledged the purchase by proving a shipping address and stating he'd be in touch as soon the item arrived. It was sent, and tracking indicated arrival on his porch, but I've never heard a peep...

Negative Feedback NOT removed

Someone tell me, WHERE IS SELLER PROTECTION???? I sold an item - Buyer sent me message, her item was being returned to me (Seller) - she provided wrong street name. She requested I resend to address she stated in message. I did receive package back. ...

seller wanting my email address for return label

I purchased an item and initiated a return. Ebay sent a message that seller had sent a return label, but I did not receive it. I messaged seller who said I should sent them my direct email address formatted to avoid ebay filters - user name: then ema...

Canceled Orders

Where can i find the canceled orders that eBay automatically cancels when a buyer doesn't pay within the allotted time?

Blocking

Is it possible to block a harassing customer or seller? Reporting does nothing.

Help from eBay with seller

Resolved! Shipping cost

I bid on an item. It had the shipping cost posted and also said “buyer pays shipping”. I bid and won. Now the seller is messaging me that she put the wrong shipping cost and it’s actually $2 more. It’s just two dollars but I just feel like that is ba...