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Forum Posts

Shipping fees

I have an order and customer paid. The customer bought all 12 I had listed and the shipping was supposed to be $20 per item, but they were only charged $20 total. How do I correct this?

Item never arrived

Seller provided USPS tracking info - says delivered to mailbox with date and time. However, according to my Ring and Nest cameras, there was no delivery -- just regular mail. eBay doesn't seem to care and sides with the seller. I think they should be...

User avatar by Adventurer
  • 12 Views
  • 1 replies
  • 0 helpful

The Return Address.

Dear Team Member:The seller has agreed that I return this necklace (ID 1969 7032 9040). But they deleted the order with shipping address that I need to ship back. Could you tell me their address? I asked 3 times, still waiting. I can't wait forever. ...

User avatar by Enthusiast
  • 13 Views
  • 2 replies
  • 0 helpful

Refund for odor?

I recently purchased a Lego set with box, manual, and all pieces, but when it arrived, everything reeked of cigarette smoke. I've bought A LOT of Legos off of eBay and this has never been an issue. I realize I didn't specifically message the individu...

User avatar by Pathfinder
  • 20 Views
  • 1 replies
  • 0 helpful

No CS? So now what?

I wouldn’t have ordered my two phones from here if I had known that eBay had completely eliminated their customer service. Anyway, both phones are fine, but there’s an issue with the Samsung—the S Pen was stuck and wouldn’t come out. The phone is sup...

Help

Can someone please call me ASAP I need to speak with an associate as I need help with something I can't find, please and thank you

User avatar by Explorer
  • 20 Views
  • 1 replies
  • 0 helpful

Listing.

Why did my chat person just tell me I owe an amount of money for sales when I’ve never sold anything? That one thing. Why can’t I list an item because I keep getting and error message that says we are having difficulties?

User avatar by Enthusiast
  • 9 Views
  • 0 replies
  • 0 helpful

International Shipping to NSW, Australia

A buyer cannot purchase from my listing because "this seller won't ship this item to NSW, Australia. You can: update your shipping address and try again or find similar items from another seller." I am in good standing and enrolled in international s...

returns

How long does a buyer have to request a return. I sent an item out in early December and today I received a message from the buyer saying the item was broke when they received it. What is the time frame for a buyer to contact me?

User avatar by Adventurer
  • 16 Views
  • 1 replies
  • 0 helpful

Buyer Return Issue for Seller

I allowed a purchaser to return an item even though his reason was invalid and he got paid within 3 days. Now he refuses to mail back my item because eBay didn't send him a return label! Why did eBay refund the money before I got my item back? Purcha...

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