Ask a Mentor

Forum Posts

Sorted by:

Resolved! My listing was flagged for policy violation only I don't know what policy I violated!

I placed two separate listings for two separate items and they both were flagged for policy violations. I've reviewed the listings several times and made adjustments to the photos (in case that was my issue) but they're still flagged. They were liste...

I need step by step while I am at post office to combine shipping after customer has paid

A customer bought three items and paid for them individually. He wants them combined. I am at the post office and I’m trying to find out how to do that without leaving the post office.

Issue with Purchased Galaxy Note 20 Ultra – Not as Described

Hello, dear community,I have an issue with a purchased product: Galaxy Note 20 Ultra (128GB). The seller listed it as new, but it turned out to be not new and previously opened.I had to replace the battery because it was draining too quickly. During ...

funds being held - first time -

funds are on hold, I shipped same day paid, I shipped via the fedex utility via ebay using BUYER address as supplied by ebay - fedex verified they are in possession of the shipment yet ebay claims they are holding until delivery is confirmed, This is...

Resolved! Getting help on items that didn't arrive?

Hi, I have two items that haven't arrived but don't show up on the list of items that I can select from to report to ebay yet they do appear in my purchase history and show as undelivered? I can't seem to find any way to communicate with a person at ...

Underpaid fedex label

I have been charged an extra $78 on a flat rate shipping box. The dimensions indicated by FedEx are within the limit of extra large flat rate box. Why the extra charge?

Guest ordered purchase not updated

Another item I ordered from the seller . The 1st order I didn't get the right cards . This order I don't hear anything

Resolved! Disappearing offer

I have gotten notice of an offer for an item that I am selling. When I try to respond to the offer, I get a message that I have no offers at this time. What's up???

INR; but package still in transit, it's been 14 days since shipped

Customer hasn't opened an INR request yet, but their order was shipped on 2/19/25. Questions:1) if the customer opens an INR claim, what if any protections(s) does the seller have? Seller issues refund, then after refund the package is found and deli...

Resolved! Blocking google sign-in popup that hyjacks my search focus and forces me to close the popup instead.

I do not have a google account and do not wish to sign-in using any 3rd party. Google is the only one that has this intrusive popup on certain websites and they say you have to contact the each webpage admin not google- canned passing the buck answer...

additional shipping costs added

I once again have notification from usps of being charged additional shipping . But, I have every package I shipped weighed, in person at our post office and if more postage is needed I pay it then. As a result I end up paying twice. Once at the post...

how do i get through to ebay by phone?

Trying to call ebay. How do I get through on the phone?

I need my refund money back

When I have placed my orders on February 26;2025 and another order on March 3;2025 it didn't say that the phones were locked

Item received after refund

I received an item almost six weeks later after it was mailed. I was reimbursed by Ebay assuming that the item was lost. Now the sender is asking me to return the item, but before I do this I want to ask if the sender might have also been reimbursed ...

Seller Sent Refund by Mistake

I received the item I purchased and for some reason the seller refunded me. Now they are saying it was a mistake. They are asking for my email and will send an invoice. I'm willing to pay for the item but the whole thing sounds suspicious coming from...