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Need Help: Buyer says an item wasn’t delivered …

A buyer recently told me that while the tracking of an item as delivered, he claims it was not. He confirmed his shipping address was correct. I used the USPS shipping option in eBay, so all the tracking info is already tied with the item. However, I...

returns

Needs to be a better system, I received a product that was not all like the picture, so I sent it back costing me $6.50 shipping. Why did seller send me the wrong product? It is unfair the I should have to pay in returns such as this. And seller shou...

Need Help: Buyer says an item wasn’t delivered …

Returns

Retract review

How do we retract a review

Scam??

I ordered an item, said delivered, so I checked the FedEx info. The picture was a residential front porch. My address is a business. As soon as I contacted the seller, I immediately got a response that the item must be lost, and they refunded my mone...

So EBay sends me a coupon that offers $5 off if I make a purchase through the app.

I went to the app and entered the code EBay gave me only to be told several times that it wasn’t a valid code. Any idea what EBay is up to or is this a bait and switch?

Time remaining is increasing

I clicked on an item and placed a big with 5 minutes remaining. I was told that I was being outbid, but noticed that I now head 7 minutes remaining. I've placed several competing bids before giving up, but now see 22 minutes remaining on the auction....

pre-order dilemma

hello i really want to purchase this pre-order item but i read that pre-orders on ebay are sketchy. As in since the ship date exceeds the 30 day refund window that basically if the seller decides to send the wrong thing or an empty box that i would h...

how do I reply to buyers' questions

I have received 2 questions from 2 different potential buyers, but I can't understand how to reply to them When I try to type in the message box nothing comes up.\

How to attach a photo of a purchase product per the seller‘s request to an email file as a photo but

I do you not have an iPhone I only have an iPad. I make all my purchases by iPad. If that helps any. It used to be when you replied to a message there was an option to attach a photo. I was able to take the photo and it’s in my file as a photo but I ...

What happens when a buyer pays for shipping and does not include insurance? item arrived damaged

I live in California. I sold a cash register to someone in Hawaii. Buyer paid for shipping but did not purchase insurance. When the buyer received the item, it was damaged during shipping. Obviously the buyer is upset and wants to return/refund. Does...