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Community Mentor Program

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Refund issues

HelloPlease help me with a query. A seller gave me a refund of my money, eBay told me that it would take 3 to 5 days for the money to be credited but to this day that has not happened. What should I do if I still don't have the credit?

Resolved! Bank

My old bank was bought by a larger bank. How do I update my banking information?

Item damaged in transit - claim filed

How long does a Damage Claim take? Buyer is expecting a full refund, which is ok. But item was definately damaged in transit even though I packed it very well. How do I check status of my claim? Thank you.

No return label

Trying to return fake US coin to china. Ebay says that if label is not provided to accelerate to them. Can't find a way to do that. All the return page says is my action needed which is to provide a tracking number....no label, no tracking number. Of...

User avatar by • Rising Star
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  • 0 helpful

Pick and choose listings

Hello, how do I list multiple items in one listing that the buyer can then pick and choose? I've watched YouTube videos and tried self help on eBay but the variations options never shows up. Please help

Ebay Invoice?

I have an international (UK) potential buyer who wants three items and has requested an eBay invoice. I have been selling since 1998 and have never had this request and can't figure out how to do it. Is there such a thing?Any suggestions will be grea...

I can't get my refund!

I ordered a mirror for my car and based on my Vin was assured it would fit. It was retuned to the company from the 11th of December and I have yet to get my refund. Ebay is not at all like Amazon that has humans available to assist. My next step is t...

Shipping to Canada

USPS has opened shipping to Canada as of today, but I see eBay still does not have the option. Do we have an estimated timeframe on when we will be able to ship to Canada through eBay?

User avatar by • Explorer
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Payment

Hi mentor, I recently received a notice from eBay , a payment dispute file, what are the steps to solve this problem. The seller already shipped the item, how can I do a payment to the seller. Thank you

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