Ask a Mentor

Forum Posts

Sorted by:

Item not delivered

Item states "delivered" but I live in NY however the item has been delivered to Florida and that still doesn't seem to be a good enough reason for ebay to step in and help. The seller has blocked communication and will not refund me. Please help.

Wrong address

I ordered 2 pairs of shoes and FedEx said they can not change the information because my name and address doesn't match where they are being sent. I double checked at log out and still says my name and address but isn't coming to me. I have tried cal...

Photos

Ebay no longer allows viewing of multiple photos of items for sale. Used items normally need front, back, side views to see condition.

No money back guarantee for my missing slides?

Have you ever not received money back after there being given an item missing? This was the case for me. I payed for 2 pair of shoes and received 1. As much money as I paid for Shipping and customs under this new eBay international shipping, I feel t...

Fake eBay customer service number

Does anyone know what number or numbers scammers are using for eBay

Shipping cost

I sold an item and had free shipping. How do I pay that cost to me? I can not find any info on paying the cost for shipping.

Has eBay cancelled doing business with Russia ?

Has eBay cancelled doing business with Russia ? They need to immediately!

Resolved! Shipping label by seller for return from buyer

I am new to eBay. I am confused by creating a shipping label for an item purchased by someone who lives outside the US but to whom I shipped the item to a US address. I have settings to avoid shipping outside the US. I am not sure how a return label ...

Paying with gift card is not wokring

Hey All, I am trying to use a gift card as the payment method at checkout, redemption was successful, however, I got the below error when clicking on "confirm and pay": "Please check your payment details or use a different payment option." Appreciate...

Intnl buyer canceled paid order, I refunded, but now ebay showing negative payout available

When I try cancel the order, ebay reports order can't be canceled because it was refunded in-full.Ebay is stuck, awaiting proof of shipment.Buyer was refunded, but I need to cancel the order.How?TIA

Post office delivered to wrong address

The tracking shows item delivered to wrong address, should have gone to CA was delivered in OH. Buyer requested refund within 3 days of shipping, I did refund the money but it seems like a scam. I am out the item and costs including shipping, how do ...

Reporting fake users

How do I notify Ebay of potential scammer. I was able to immediately figure it out, however not many people would have been so lucky?!

we don't have a eBay account manager we need them for increasing own business

Customer Service

I am at a brick wall with Ebay! Horrible Customer Service or should I say, non existent! They sent my order to my previous address when I clearly gave them the new updated address. When I go to look up my order info, even though they say it’s been de...