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Forum Posts

Order

I haven't received any word on one of my two orders via email. Also, they are not showing up in my account so not sure, but I may have purchased them as a guest. Is there a way to add those two purchases to this account so I can track it? Who should ...

User avatar by Enthusiast
  • 27 Views
  • 1 replies
  • 0 helpful

handling cost box on the create a listing page

I have calculated shipping set up for all of my listings and usually add a buck or 2 for the fvf that eBay charges for the shipping cost. I was listing an item under a pound and chose 0 for the handling cost box. In subsequent listings (all with calc...

User avatar by Adventurer
  • 49 Views
  • 2 replies
  • 0 helpful

Wrong return address on shipping label

When I printed out the shipping label that I purchased through eBay, I saw that it had an old address listed as the return address. I’ve updated my address in my profile, but it doesn’t help anything. Does anyone know how to change this?

How to obtain receipt for purchase in 2018

I’m assisting my son with obtaining a copy of his bill of sale on a purchase from 2018. It doesn’t show in his purchases yet, if you go to ‘buy again’ it shows he purchased it but no additional information is listed. it’s a kayak and now that he’s pu...

User avatar by Enthusiast
  • 26 Views
  • 1 replies
  • 0 helpful

Inventory and Price uploads

I have a third party updating our inventory and pricing, but it doesn't seem to be working correctly. This is resulting in far too many order cancellations due to incorrect inventory values. On Ebay, is there a report or log that shows when uploads a...

Ebay gift card problems

Purchased pre paid properly loaded eBay gift card at $150 for son’s birthday. I have a verified eBay account. Tried to purchase item. Would not allow. Then checked balance which says zero balance? Card had never been used. Trying to have this resolve...

How do i report a web site problem

System won't accept my bids and I don't know how to report the issue to ebay b/c the Web site is horrible, automated help is worthless and ebay is too greedy to pay someone to provide customer service

Return

Hi. How do I refund a buyer who paid for an item but it’s no longer available? My funds are on hold because I’m new to e bay so how do I refund her payment when it’s not showing as available??

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