Ask a Mentor

Forum Posts

Sorted by:

How to find a seller on the mobile app by name

I have searched over and over for a seller that I found on Instagram to no avail. How do you find the seller without signing into your eBay through Instagram which I do not want to do? I am sure it’s something simple. I just can’t seem to figure it o...

España

No entiendo inglés y mi cuanta está en españa así que diríjase a mi en español, por que no puedo comprar? No he dejado nada sin pagar, han cambiado el precio y no he aceptado la oferta, llevo más de 10 años con eBay y nunca ma ha pasado esto, así qje...

Mistaken shipping label

I made a purchased a shipping label, found a mistake on it, cancelled printing the label, went back to fix my mistake, then purchased the fixed label. I was then charged for both labels. How can I get a refund on the first label I purchased?

Making offers

I offered an amount for an item and am waiting to hear back. Can I cancel in offer? I found a better price somewhere else.

I sold a vase the person who bought it, said it was damaged, sent me a broken lamp shade back

[email removed for privacy]

My Visa card and Mastercard Cannot paying

Fraud

How do you get a live person on e bay yo report fraud. The numbers I have take you through a menu only to tell you that the number is no longer in use.

Balance

How do I check my balance on a eBay gift card

Shipped from inside US want me to return outside US

I bought an item that shipped from within the United States and now the seller wants me to return it internationally. Is this permissible? What can I do to avoid international shipping?

Buyer trying to pay to end auction

I have an item up for auction -day 1. No best offer -no buy it now. I’ve had several ask to buy it now which I’ve declined. I just had one potential buyer send $ to a buy it now acct. I don’t want it but am afraid to tap on the message to clear it so...

Enlarge information on Listings pages

Just wanting to know if there is a way to do this, my vision slowing getting worse, maybe because I am non in eBay at least 10 hours a day. Please advise if anyone knows. Thank you

Talk to human

The other day, I was able to talk to someone in customer support. Today, I can't. Any hints to get through to someone?

Blacklisted phone

So I had purchased an s20 Plus here on eBay on December 18th 2022 and I just recently had went into Verizon because I wanted to upgrade a phone and they said that I can do a trade-in when I tried to do the trade-in they checked the EMI number and the...