Ask a Mentor

Forum Posts

Sorted by:

Unfulfilled orders past 90 days

I purchased an item through a reputable seller, it’s a custom made stereo item. It has taken way longer than expected. I’ve been in contact with the seller multiple times. He responds only when I contact him. Never provides updates. I’m fed up and wi...

Problem with Click and Collect with ECP reference

Hi A buyer has messaged to say their order has not been received at the click and collect location which I posted 4 days ago - I have proof of posting (not tracked). I have a feeling they are going to ask for a refund. I have the ECP reference. Is th...

Seller is refusing to accept a return

Bought a pair of shoes that were not labeled correctly in size. Thought I was buying a 7, and they are clearly a 8 or 9. Seller was fraudulent in their description and will not accept a return.

First time seller - why my account was banned?

I am a first time seller. Trying to sell a genuine item of mine on ebay. They banned my account because they (ebay) wanted a receipt for the item. I provided my receipt and they wanted to see a bank statement that matches my purchase. I purchased the...

Had duplicate listing, already sold. Can't cancel duplicate since it has a bid.

Had duplicate listing, already sold. Can't cancel duplicate since it has a bid. Help!

why the hold

item delivered per USPS tracking , costumer says never received, payment says on hold, tracked it right to house, why is EBAY holding payment to me, I cant do anything about it. I thing customer is scamming me

Resolved! Return label

I have been try all day to print a return label. All I get is technical error? Are you having a problem?

unexplained charge to my credit card

Has anyone else had a charge they can't identify? Especially when you don't even use Ebay?

Credit with unupdated numbers used for making purchase

I hadn't used my eBay account for a year and the payment account wasn't updated. The card number of my credit card has updated and I don't think the old one works. However, the purchase went through. I tried reaching out to the seller about this, but...

Trying to enter mileage. It will not take it

Trying to enter 650000 miles for a truck. It will not work

Refunding buyer who doesn't use eBay shipping/tracking form

I received the returned item because it was broken in shipping. However, the buyer didn't use the eBay shipping/tracking form, which would have made the refund automatic from eBay when it reached me. I need to pay back the buyer, and will happily do ...

Seller told me that Ebay is aware of an issue. How do I find out if true?

ALL of the cards I got from seller are counterfeit. None have the #/70 that all 2021 Project 70 rainbow foil cards are supposed to have. Not one of my cards was real.Seller claimed you all were aware that his were real even without the number. If tha...

Buyer has a problem 7 weeks after sale

Hi,I sold a printer cartridge 7 weeks ago. Today I received a message from the buyer that "I went to use this and it doesn't work in my printer." I'm not sure if they mean it doesn't work -- or it is the wrong cartridge for their printer. The cartrid...

VideoID(s) must contain only alphanumeric characters of length 32. What does this mean?

VideoID(s) must contain only alphanumeric characters of length 32. What does this mean? I uploaded a video from my phone to my photos and then drag and dropped onto listing. This popped up in a red banner and won't let me finish listing.