mam98031 • Volunteer Community Member • Buyer/Seller since 1999
EastLaneAve • Volunteer Community Mentor
It looks like it is how you have the calculated shipping set up. Go look at it closely. Do you have a handling charge added to the calculation? What you put in the calculator drives the amount that will be charged to the buyer. So that isn't Ebay, you need to review how you set it up.
I suspect you have your settings to "Offer eBay-negotiated discount rates." This is why your customer go the discounted "eBay rate" for shipping.
https://www.ebay.com/ship/prf/carrier
I suggest you change this to
I do not want to offer carrier-specific discounts.
Then, your buyer would have been charged $9.65 which is the Retail Counter postage rate. The same price you have to pay if you buy postage at the post office.
(If you print your label on eBay, you would have been only charged $7.60 for the label, and you customer would be charged $9.65)
Here is the Shipping Calculator
https://www.ebay.com/shp/Calculator
There is a Radio button for "eBay Rates"
I'm sorry you misunderstood my post. There was no "run around" in it.
I didn't say it had to do with any listing tool. Here is exactly what I said: It looks like it is how you have the calculated shipping set up. Go look at it closely. Do you have a handling charge added to the calculation? What you put in the calculator drives the amount that will be charged to the buyer. So that isn't Ebay, you need to review how you set it up.
You might notice I didn't say anything about any listing tool, but I did about the Shipping Calculator.
I am a seller, like you.
Did you change your settings so that future calculated shipping will be at the retail rate (no discount)?
There are quite a number of settings that you can review. If you have more questions, please ask.
Shipping https://www.ebay.com/ship/prf
Nothing is hidden. It is just sometimes we don't know where to find the information.
I don't have your settings. Everyone's eBay settings are at the same URLs
when I click these, I go to my own settings, not yours.
Shipping https://www.ebay.com/ship/prf
Selling https://www.ebay.com/uas/selling-pref
This won't change a current listing. New listings will change. End one and relist and you will see that the discounted shipping isn't on your new listing.
It isn't hidden. I gave you the links. Most don't even try to find the Ebay policy.
The shipping calculator is driven by the information that the seller puts into the calculator. So the place to store is to carefully review what you set up in the calculator for that particular listing.
