I need help with a return. The seller sent me the wrong item and is not responding to my emails.

[paneu_19]

I need help with a return. The seller sent me the wrong item and is not responding to my emails. How do I get ebay to help?

[lady_madonna]

@paneu_19 

• Within 30 days from date of delivery, go to your Purchase History, find the item, and under “More actions” click on “Return item” and select the reason for the return. “wrong item received". Attach a photo.
• IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
• If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.

[paneu_19]

Hi,

Thank you so much for the quick response and information, I appreciate it!

The seller closed the return request without responding to me. I have emailed him back three more times with still no response. When I follow the below step, there is no option to ask Ebay to step in. When I click on the request details, a message states that a return request has been submitted and there is no option to ask Ebay to step in. Can you advise further. Thanks so much!

• If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.

[lady_madonna]

@paneu_19 

The seller should not have been able to close your request if you had a valid reason per Ebay's Money Back Guarantee.

When you filed the Return Request, what reason did you specify for the return?