I bought a watch and it came with missing parts. Help with getting missing parts/ Scamming seller

[blank-z3r0]

I bought a watch and when it arrived it had missing links in the belt. 5 on each side for a total of 10. The listing shows pictures of the watch with 6 on one side and 7 on the other for a total of 13. (watches usually have 14 links total so 1 link missing in the images)

I filed a case saying "item not received" with a description "I have recieved the Watch but am missing pieces that I wasn't told would be missing. Extra linkages for the bracelet are missing. It doesnt fit me. I have contacted the seller but got an automated responce saying they are on winter break."

Seller responded only after case was opened. They sent an image of the missing links with their username saying they will ship the missing links only after the case is closed. After further talking they are saying that if the case is not closed by tomorrow that i will not receive the link.

Seller also stated that the listing said the extra links would not be included

“Excellent (Belt extension links are not included.)” but i clearly remember that the listing said only "Excellent" or "Excellent but can not confirm battery is working" or something similar to the battery situation. This is a multiple item listing. when going to the page it and seeing revision history it says that the page was modified a couple minutes before they sent me the message about the listing. I think they changed the seller note then.

"

Details

Changed Return policy details from -- to --

Changed Return policy details from -- to --

"

This is more of an "item not as described" claim rather than a "didn't receive item" claim. I need advice.

[lady_madonna]

@blank-z3r0 

Close the Refund Request and open a Return Request, which will override the seller's return policy.

• Within 30 days after delivery, go to your Purchase History, find the item, and under “More actions” click on “Return item” and select the reason for the return. “doesn't match description".  Attach a photo.
• The seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
• If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.

[blank-z3r0]

If i close the request it says i will not be able to reopen the case. How do i change it to return request?

[lady_madonna]

@blank-z3r0 

Close the refund request for the reason that the item was received/delivered.

Then file a Return Request per instructions above. Specify "item not as described", NOT "item didn't fit"

[blank-z3r0]

Oooh I thought we were only allowed to open 1 total case instead of 1 per reason. So I won't be able to open up a item not received again for this item anymore after closing this?

[lady_madonna]

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@blank-z3r0 wrote:

Oooh I thought we were only allowed to open 1 total case instead of 1 per reason. So I won't be able to open up a item not received again for this item anymore after closing this?

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That is correct.

You did receive the item, so no need to keep the Refund Request/INR open.

[blank-z3r0]

If i say "item not as recieved" would the seller ship the missing parts or is it a full refund only? I want the missing links instead of a return.

[lady_madonna]

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@blank-z3r0 wrote:

If i say "item not as recieved" would the seller ship the missing parts or is it a full refund only? I want the missing links instead of a return.

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@blank-z3r0 

The only way you can be compensated is to file a Return Request (as instructed) for the reason "Does not match description" in order to receive a refund. There is no guarantee that the seller will send you the missing links.