Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Item purchased and buyer picked up via Local Pickup but my Ebay account still shows waiting to ship

A buyer purchased an item that I was selling with shipping, via Local Pick-up only. We did the exchange and I entered the numbers under his QR code and it was accepted. That was several days ago and still eBay shows the item under "Awaiting Shipment"...

How Tariff Announcements Cost Me My 3-Year eBay Store

For three years, I maintained an eBay store with the highest possible seller metrics and Top Rated badges for both Global and USA markets. My track record was spotless – until everything changed overnight. The Timeline That Destroyed My BusinessApril...

Late Shipment from USPS not scanning

I had two packages picked up, one was scanned the same day, the other was being sent to Guam and wasn't scanned until it was ready for pickup in Guam.I got a late shipment on the package to Guam and my appeal denied. I sent off the package the same d...

Buyer not being able to buy, because seller supposedly does not ship to their location

My store is within the United States and I only ship within the United States. I have had several customers contact me saying that they can't put in an order, because of error stating "I don't ship to their location", their address is within the US. ...

Shipping magazine ads

I have some old magazine ads I think would interest buyers, but I'm not sure how to ship them -- flat, or in a mailing tube? "Flat seems like it would drive the cost up a lot. I know you're not supposed to send advertising by USPS Media Mail, but som...

Package shipped with E.I.S. stuck at Glendale Heights ebay hub

Last tracking update was 'Delivered' at Glendale Heights, IL 60139 on fedex tracking at 9:17 PM April 11, I'm not sure if ebay hub is even opened at 9:17 PM.It's been a week and no new tracking was provided. I'm concerned because it's an expensive la...

eBay Shipping Not Paying Fedex for labels?

Sold an item. I shipped it Fedex Ground Economy via eBay Shipping. Fedex picked up the package, scanned and it began tracking. After two weeks, I noticed tracking showed it stuck in Chicago with a notation stating "unpaid postage". This forced me to ...

shipping problems with FED-x

Over the past year I have had 4 items shipped by sellers using FED-X to which never arrived, FED-X says they were delivered but thy were not delivered. FED-X is impossible to contact about problems, they have the system set up where you can never get...

Late shipment rate issues

I went in to my seller performance and saw that my late shipment rate was nearing 3% which can effect my rating. So I check the report and all of the transactions that I was dinged on show the item shipped the next business day after payment was rece...

eBay Standard Envelope and eBay International Shipping

I get this question from sellers a lot. Thought it was worth putting up a public post. Can sellers ship using eBay Standard Envelope (ESE) for a package going to the eBay International Shipping (eIS) hub? Answer: YES This question was asked in Nov 20...

Shipping Label Underpaid Adjustment policies

This morning, I woke up to two Shipping Label Underpaid Adjustments on my Seller Hub, and at first, it seemed odd, as it was 2 adjustments for the same listing; one for $1.50 and then one for $5.24. Now, neither are accurate as it was a 3.5 pound pac...

Correcting address error in the eBay pre- printed label

I sold an item and got the email from eBay informing me of the sale and to print the shipping label. After that, I received a message from the buyer telling me that she made an error in the address and gave me the correct address. I have not printed ...

How many people use USPS and request package pickups only to have them never come?

This has been going on for a while now, at least five years or so and its recently gotten worse.I ship a lot of items at work, and every day over the last four or five weeks I've put in for a Priority or Ground Adv. pickup. 9 times they've failed to ...

USPS Shipping

DON'T USE USPS FOR SHIPPING ANYTHING! They charge a lot to ship now, but do not get your package to its destination on time. Their excuse is "it's in transit"! So you continue to pay more for their service and get less service. My suggestion is to us...

Reminder: FedEx Ground Economy packages can NOT be dropped off at the post office

Sellers should not drop FedEx Ground Economy (SmartPost) packages with USPS. It doesn't matter that FedEx transfers to USPS for second leg of delivery some of the time or that there may be USPS info on the label. Always bring those packages to FedEx....