Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Advise on a case where buyer refused to go and pick up the package

Hello, I'm a seller. I recently shipped a package to Italy. The latest tracking said the package is being held at the pick up point. I messaged the buyer to explain the situation, sent him the local postal service phone number that I have looked up a...

Cancelling shipping labels is pointless.

If you make an error in a shipping label dont cancel it or you will have to wait 14 to 21 days for a refund. Instead call ebay and they will get you a refund right away. Why even have an option to cancel if you cant get your cash back for weeks. Just...

Price Change on shipping that's costing me 161 dollars

One day I got an email stating that I've had the wrong shipping weight on my package but before I shipped it, the weigher said it was 3.5 Pounds, but the email stated it was 123 pounds any way I can fix this.The item was a Cadillac CTS-V OEM Carbon F...

Can i ship to a different address than the one in my profile

Hello all ebay user, I am a user at AU, I want to buy goods to ship to BR for my relatives, but the product i bought cannot be shipped to the address in BR, what should I do?

Option to combine shipping wasn’t available/couldn’t select it when shipping to same buyer.

A buyer bought two items (Buy It Now) individually, one right after the other. When I went to buy/print labels, I selected (checked the boxes) of the two items they bought so I could combine shipping like I normally do. After I selected them, I could...

VOID A MAILING LABEL FUNCTION DOES NOT WORK AT ALL

At this point, when I try to void a label from the TRACK AND MANAGE YOUR SHIPMENTS page, the function does not work. I receive the following message: Cancel a shipping label This shipping label can't be cancelled because you've either already used it...

Label size

I am having a problem printing 4x6 label after switching to a new iPad. I have checked the correct format on the label info several times, both at ebay.com and on my app, but it always prints as a full page (8.5x11). I’ve checked online to see what t...

Pitney Bowes

Worst shipping company on the planet!!!! YOU WILL NEVER, AND I REPEAT, NEVER, RECEIVE YOUR PARCEL. AND TO ADD INSULT TO INJURY THE CUSTOMER SERVICE IS NON-EXISTENT!!!!! EBAY AND ALL SELLERS NEED TO STOP USING THIS PIECE OF TRASH COMPANY!!!!!! AVOID A...

Ebay tracking

I sold a pair of shoes to someone and had authenticity guarantee on it. I sent the shoes out to the authentication facility listed and I haven't received an update since they delivered to the facility. The buyer was supposed to receive the pair 2 day...

Parcel held at USPS locker

How would you handle this? Sold an item and it was delivered to a parcel locker in the buyer's town, not to their address. Buyer claims no key and no notice was left at their delivery address. Only the tracking number shows delivery to a parcel locke...

Seller Protections are in place for shipping delays.

Package not arriving by the date the buyer "needed" it

We recently shipped a $700 order. At the request of the buyer we sent it overnight ups the same day they purchased it. Now buyer said they needed it by Saturday and since Friday was a holiday it wouldn't arrive by the time they needed it. What should...

Insurance Claim Not Reimbursed

Hello,I refunded a buyer for an item that was lost by USPS. I then filed a claim with eBay's third-party insurance company, providing them with all the requested receipts and documentation. Nearly two months later, they still haven't issued a refund ...

ebay - Why do I have to wait " Until Later" if I create a New Shipping Policy?

eBay - Why do I have to wait " Until Later" if I create a New Shipping Policy? I Created a New Shipping Policy today. It is a flat rate policy that I have not used before for an item in my store. I get a message from eBay that says - " Wait until Lat...

I am very new to Ebay selling. I had an item get damaged in shipping. Steps to take next?

I am very new to Ebay selling. I had an item get damaged in shipping. What step do I take next? Are there tutorials or instructions telling me what to do?Thank you in advance!