Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

eBay Standard Envelope and eBay International Shipping

I get this question from sellers a lot. Thought it was worth putting up a public post. Can sellers ship using eBay Standard Envelope (ESE) for a package going to the eBay International Shipping (eIS) hub? Answer: YES This question was asked in Nov 20...

Shipping Label Underpaid Adjustment policies

This morning, I woke up to two Shipping Label Underpaid Adjustments on my Seller Hub, and at first, it seemed odd, as it was 2 adjustments for the same listing; one for $1.50 and then one for $5.24. Now, neither are accurate as it was a 3.5 pound pac...

Correcting address error in the eBay pre- printed label

I sold an item and got the email from eBay informing me of the sale and to print the shipping label. After that, I received a message from the buyer telling me that she made an error in the address and gave me the correct address. I have not printed ...

eBay Shipping Not Paying Fedex for labels?

Sold an item. I shipped it Fedex Ground Economy via eBay Shipping. Fedex picked up the package, scanned and it began tracking. After two weeks, I noticed tracking showed it stuck in Chicago with a notation stating "unpaid postage". This forced me to ...

How many people use USPS and request package pickups only to have them never come?

This has been going on for a while now, at least five years or so and its recently gotten worse.I ship a lot of items at work, and every day over the last four or five weeks I've put in for a Priority or Ground Adv. pickup. 9 times they've failed to ...

USPS Shipping

DON'T USE USPS FOR SHIPPING ANYTHING! They charge a lot to ship now, but do not get your package to its destination on time. Their excuse is "it's in transit"! So you continue to pay more for their service and get less service. My suggestion is to us...

Shipping magazine ads

I have some old magazine ads I think would interest buyers, but I'm not sure how to ship them -- flat, or in a mailing tube? "Flat seems like it would drive the cost up a lot. I know you're not supposed to send advertising by USPS Media Mail, but som...

Reminder: FedEx Ground Economy packages can NOT be dropped off at the post office

Sellers should not drop FedEx Ground Economy (SmartPost) packages with USPS. It doesn't matter that FedEx transfers to USPS for second leg of delivery some of the time or that there may be USPS info on the label. Always bring those packages to FedEx....

Buyer not being able to buy, because seller supposedly does not ship to their location

My store is within the United States and I only ship within the United States. I have had several customers contact me saying that they can't put in an order, because of error stating "I don't ship to their location", their address is within the US. ...

Purchasing an item from eBay for under $800, shipping from UK to US

Hello! Things are so confusing now with tariffs that I figured I'd ask here and see what people might recommend or advise. There is a book that I'd dearly love to purchase from eBay.co.uk for under $800, but it was marked as "may not post to US." I i...

Resolved! Buyer wants a refund, item is still in transit

I have a buyer who has opened a case for an item not received, but I have no reason to believe it's not still on it's way to them. Item shipped the 23rd of May, the last tracking scan was on the 3rd a state away from them. Their concern seems to be t...

How do I get refunded for shipping when buyer asks to cancel order?

I sold an item with free shipping, After I purchased the label (deducted from the proceeds of sale) I dropped the item off at the Post Office. Then when I got home I noticed buy sent message asking to cancel. So I went back up and retrieved the packa...

Shipment issue

I take product from ebay and list into my store after getting my order and buyers paid the amount who will be shipped the order to the buyer ??

How do I get USPS Ground Advantage as a shipping choice?

How do I get USPS Ground Advantage as a shipping choice. I can purchase GA labels and ship that way, but I can't get it as a shipping choice for my listings. Should I just use Parcel select? Or is there something else to do?Thank you.

Buyers being able to "rate" shipping cost on a "calculated shipping" listing, should they be able?

So I've been slowly building this store for this particular company, but I'm not new to Ebay. I've been selling here for 23 years actually. Since starting this store I've listed every listing with "calculated shipping". Some of the items are heavy an...